Schumacher Chrysler Dodge Jeep Ram of Delray

GB 

on DealerRater

8 months ago

The dealership did not stand behind their warranty. A defective part came with my 2024 Grand Cherokee. When the part failed, they claimed it was an 'after market' part. This was nonsense as I've since read about many others who've had the same problem I did. Adding insult to injury, it was nearly impossible to find someone to speak to at the dealership. 

AnonymousFL 

on DealerRater

a year ago

I agreed with the advertised sale price on a 2023 Chrysler 300. I provided pictures and all data on my trade which was estimated at $9K. However, the sales lead only put in half. When I asked for an explanation I was told "you need to bring it in". That makes no sense. It is 2024 and FaceTime/Skype work just as well. Very frustrating. Especially since I am willing to purchase a discontinued new vehicle with tons of supply in the market. Weird experience. 

Dnovotny5591 

on DealerRater

a year ago

This is my second jeep with Schumacher. The first one they could never fix the problem so they gave me my repair costs towards a new one. Now, I have had my current jeep in for a starting problem with start button and “couldn’t find the problem”. I cannot believe this is my second jeep and again I am stuck with a vehicle they cannot repair but in reading blogs from jeep this is a legitimate concern and it is driving me crazy that I got stuck with two vehicles they allegedly cannot fix. 

Tmnzproperties 

on DealerRater

a year ago

So you tell me how you would review Schumacher Jeep… I called on a Thursday for an appointment on Monday. Told them I would have AAA deliver on Monday, my response was if you bring it in via tow.. it would be a priority and I would get it worked on right away. Just need to replace gear label. I get there and she tells me it would be a little while before I can get a time. I spend two hours when she comes in and says we don’t have time to look at it today I should have gotten an appointment. Seriously … I had an appointment. ... read more

elic173 

on DealerRater

2 years ago

I had a very bad experience with the Service Director Robert Corman. My 2022 Dodge Ram truck has gone back multiple times and with no luck, they still cannot find the problem with the humming noise on my vehicle. The Truck does it at different speeds and they keep on blaming it on the tires. Mechanic drove with me and he heard but still, he could not decipher where he was coming from. The Service director said that he would not change another part of my vehicle. I told him I just needed him to fix the problem not change part... read more

reverec87 

on DealerRater

2 years ago

I worked there and it is evil toxic management that sucks at the job and they’re just buddies with each other and abuse their authority. Funny business guaranteed. A 4.8 rating at a dealership is fraud. Especially this one I know sucks 

James Coffin 

on DealerRater

2 years ago

Pricing is not clear. Existing customers are treated as if starting over again. Financing is filled with warranties not explained and or specified. I fill I have been scammed by Schumacher. 

Carlosmuro66 

on DealerRater

2 years ago

Horrible plase will never servise my truck there again wen in for a simple recall and my truck was damage now the check engine light is on and it has no power ///ram 3500 cp3 pump recall ///carmello was great to work with 

Chrystal Leary 

on DealerRater

2 years ago

To the person below this review! !!!! So sorry to hear about your alignment issue and I hope it gets resolved but after reading this post if I was Michael I would never help you. I completely disagree with your accusations me and several people I know have dealt with Schumacher and Michael Doyle personally and he is always there to help and is never rude or disrespectful in any way. We have always gotten amazing deals and over the top customer service. I know for a fact that your statements about homophonic and rudeness towa... read more