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Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
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Business response:
Thank you for taking the time to provide this review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!
The dealership did not stand behind their warranty. A defective part came with my 2024 Grand Cherokee. When the part failed, they claimed it was an 'after market' part. This was nonsense as I've since read about many others who've had the same problem I did. Adding insult to injury, it was nearly impossible to find someone to speak to at the dealership.
Business response:
Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.
I agreed with the advertised sale price on a 2023 Chrysler 300. I provided pictures and all data on my trade which was estimated at $9K. However, the sales lead only put in half. When I asked for an explanation I was told "you need to bring it in". That makes no sense. It is 2024 and FaceTime/Skype work just as well. Very frustrating. Especially since I am willing to purchase a discontinued new vehicle with tons of supply in the market. Weird experience.
This is my second jeep with Schumacher. The first one they could never fix the problem so they gave me my repair costs towards a new one. Now, I have had my current jeep in for a starting problem with start button and “couldn’t find the problem”. I cannot believe this is my second jeep and again I am stuck with a vehicle they cannot repair but in reading blogs from jeep this is a legitimate concern and it is driving me crazy that I got stuck with two vehicles they allegedly cannot fix.
Business response:
We are sorry to hear that you are having starting issues with your new Jeep. Please be assured that your vehicle is in the hands of qualified Chrysler Dodge Jeep Ram technicians, and it will be repaired to factory standards each and every time, again we apologize for the wait, but your safety and quality repairs mean the most to us.
So you tell me how you would review Schumacher Jeep… I called on a Thursday for an appointment on Monday. Told them I would have AAA deliver on Monday, my response was if you bring it in via tow.. it would be a priority and I would get it worked on right away. Just need to replace gear label. I get there and she tells me it would be a little while before I can get a time. I spend two hours when she comes in and says we don’t have time to look at it today I should have gotten an appointment. Seriously … I had an appointment. ... read more
Business response:
We apologize for the negative experience you had at CDJR of Delray Beach. We strive to provide excellent service; your 2010 Jeep was serviced as quickly as possible with the volume we are experiencing some repairs take longer. Parts delays are unforeseen and sometimes with older vehicles are harder to acquire. The shifter cable was replaced, and the part was considerably more than the part price mentioned. We apologize that you were not happy with the shop supply fee but that is a charge utilized to assist with the disposal ... read more
I had a very bad experience with the Service Director Robert Corman. My 2022 Dodge Ram truck has gone back multiple times and with no luck, they still cannot find the problem with the humming noise on my vehicle. The Truck does it at different speeds and they keep on blaming it on the tires. Mechanic drove with me and he heard but still, he could not decipher where he was coming from. The Service director said that he would not change another part of my vehicle. I told him I just needed him to fix the problem not change part... read more
Business response:
Hello and thank you for sharing your experience at Chrysler Dodge Jeep Ram, we are sorry to hear that our standard was not met during your interaction with us. As much as we truly desire to resolve all our customers’ requests to their satisfaction, it is not possible to meet every expectation, we are unable to pinpoint the humming noise repair and are truly sorry. Schumacher Auto Group
I worked there and it is evil toxic management that sucks at the job and they’re just buddies with each other and abuse their authority. Funny business guaranteed. A 4.8 rating at a dealership is fraud. Especially this one I know sucks
Pricing is not clear. Existing customers are treated as if starting over again. Financing is filled with warranties not explained and or specified. I fill I have been scammed by Schumacher.
Business response:
Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If your concern requires additional follow up, please contact your sales associate for a detailed explanation.
Horrible plase will never servise my truck there again wen in for a simple recall and my truck was damage now the check engine light is on and it has no power ///ram 3500 cp3 pump recall ///carmello was great to work with
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.