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Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Wonderful Customer Service Experience..." Hi. I have a 2011 Jeep Grand Cherokee, Overland which I'm very happy with. I recently had to bring my car in for some service at Delray Motors and and was struck by the great customer service I received: *Car drop-off and review of service needs was a snap *Shuttle service to my place of work fast and on time. *Timely updates from my service technician, Frank Santilli. *Got a call from Frank when my car was ready several hours earlier than anticipated. *Fast check out and review of ... read more
"EXCELLENT CUSTOMER SERVICE" Frank S. In the service department was wonderful, several phone calls to update me on profess of my Durango. My new dealership !!! Love my "HEMI"
"listened, reassured, communicated & fixed" On Wednesday afternoon, before Thanksgiving (& before a road trip to the Tampa area for Thanksgiving Day) we had to take my 2010 Caliber in unexpectedly. One of the symptoms I was describing was VERY odd & needed a certain combination of things to recreate it. Frank listened & wrote down what we were saying. There was no way we could have the car looked at, let alone fixed that day, so we had to rent a vehicle for ‘Thanksgiving in Tampa’. Frank was reassuring as I was likely eviden... read more
"AWESOME EXPERIENCE " My wife and I were looking to buy a Chrysler 200S, the sales person (Gary) was amazing, he not only took care of us by showing us the car but also bought some food for our 5 year old daughter while we were waiting for the paperwork. Since we are not from DelRay and didn't expect to purchase the vehicle that same night, we didn't have our trade with us, Gary offered to drive our new car to our house and to take our trade back to the dealership. He went above and beyond our expectations... Everyone else i... read more
"Pleasantly surprised" About a month ago I spotted a beautiful 2015 Dodge Challenger at this dealership and put down a $500 deposit, ensuring that they would notify me first if anyone else was interested in buying it while I explored other options ( I was still in the very early stages of shopping). I'm a very indecisive person to begin with and am even more so when it comes to cars. I keep them for a long time so they are a big commitment for me. As such, it took about a month to finally decide that the Challenger was indee... read more
STAY AWAY! ! I will never buy or lease a car from this dealership ever again! The finance team is sloppy at best; they messed up the original paperwork and I had to re-sign, the pay-off of my old car loan was 7 days late, they never emailed me the signed documents (as promised by the sales rep), AND the biggest one is they screwed me out of $495 dollars!! I emailed the executive sales manager with my concerns and he totally ignored me - a total classless move and a very bad business practice. The sales guy Ritchy is a solid ... read more
Business response:
Mike, We have tried to reach out to discuss and have left voice mails for you. Please reach out to us at 561 253 6733
As I am an out of state buyer, I cannot fairly offer a review of Schumacher, but would eagerly endorse my sales staff, member, Art. He was knowledgeable, considerate and professional in all steps of the process. Detail oriented, polite, friendly and easy to work with. I'd encourage Schumacher to give Art a big raise soon or they're likley to lose him to another sales organization! Bravo!
Business response:
Hello and thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
Avoid This Dealership at All Costs If I could give zero stars, I would. I purchased a brand-new $100,000 Dodge Durango Hellcat and with only 2,000 miles on it, it’s already leaking oil. I have brought it back to Shumacher CDJR of Delray Beach three separate times, and they have still not fixed the problem. To make matters worse, during one of these visits they dented my hood and scratched my rear diffuser—on a brand-new six-figure vehicle! This dealership clearly has no respect for their customers, their time, or their vehic... read more
Business response:
Apologies for any inconvenience caused during your recent visit. We appreciate your feedback and will work to improve our service. Please reach out to our Service Manager to discuss your concerns. Thank you for sharing your experience.
STAY AWAY FROM THIS PLACE! THEY ARE CROOKED CONARTISTS. This dealership has buried me in a lease, and completely screwed me. They advertise on the internet that their new trucks are $11,000 off MSRP, and then they bury it in the paperwork that you actually paid FULL MSRP. They just buried me by $30,000 in a new truck lease. They gave me $5000 under MMR for my trade, hit me at full MSRP when their website advertised $13,000 in dealer discounts, and provided horrible service. I screwed myself because I went into the deal telli... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Joshua. We set a high standard for ourselves and are truly sorry to hear that standards were not met in your interaction with us. If your concern requires additional follow-up, please don't hesitate to reach out to us.
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.5 star rating with 5,284 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open at 8:30 a.m.