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Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Service Department is the worst. My 1st service appointment for just a Oil Change and Tire Rotation took almost 4 hours. I guess they don't understand the definition of Express Service... I recently schedule and showed up for my 2nd Oil Change and Tire Rotation and was told they are backed up and it could take 2 or more hours. I spoke to a service manager Robert Corman and was told my schedule appointment does not mean anything... On top of everything the Sales Manager Michael Doyle of the dealership was standing in the hall... read more
Business response:
Ptbrzozowski, thank you for your feedback. We are sorry that your experience at Schumacher CDJR, Delray Beach didn't quite match your expectations. I assure you that all the vehicles in service are taken in order of their appointments, due to the volume this may take additional time which we are truly sorry for any inconvenience. Sincerely Customer Experience Manager
Took my money and did not provide me any service absolutely the worst customer service ever. Then they promised me a refund and it has been a whole month now and I still haven’t received anything
Business response:
Hello Frantz, Thanks for your review, we spoke on 5 9 2022. There must have been some confusion, we have been waiting for you to come in for your refund we spoke about. Please don't hesitate to call me at 561 253 6733, so we can clear this up, thanks Customer Service Manager.
No ayudaron demaciado para poder comprar nuestra camioneta ?? carlos fue quien nos ayudo con la compra
No ayudaron demaciado para poder comprar nuestra camioneta ?? carlos fue quien nos ayudo con la compra
Business response:
Estamos muy contentos de que haya disfrutado de su experiencia con Carlos. ¡Bienvenido a la Familia Schumacher!
"Erik me ayudo mucho a mi familia con un carro nuevo..." Erik me ayudo mucho a mi familia con un carro nuevo estamos muy felices se está haciendo un buen trabajo un excelente servicio lo recomiendo
Business response:
Muchas gracias por tus comentarios, estamos muy contentos de poder ayudarte. Disfruta tu nuevo vehículo
"this is a follow up to my original review. i purchased a..." this is a follow up to my original review. i purchased a car from eric and mr. shirley on jan15 and waited over 3 months to get my plates from them here in ny. they kept blaming the ny dmv saying due to covid. WHAT A LIE- i finally heard from the tilte company they use -nissi- who only got the paperwork on MARCH 12 as they stamp each and every title when it comes in the office. so it wasnt ny dmv it was schumacker who sat on the paper work over a month and half on... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Sincerely, Schumacher Auto Group
"When we purchased the new vehicle, you advised us that my..." When we purchased the new vehicle, you advised us that my existing tag (******) was 10 years old and needed to be replaced, and you gave me what I was led to believe was an "updated tag" - *** ***. The tax collector let me know today that the ****** tag has not been cancelled, and is still active in the system. The Schumacher title department did not receive the old tag to cancel, which only had 30 days from the purchase date of 2/13 (today is day 26), and is now... read more
Business response:
Thank you for leaving your feedback. We are so happy we resolved the issue you had experienced immediately. We look forward to serving you in the future. Schumacher Auto Group
"Bought a used Tacoma, from Edwin, I was very excited..." Bought a used Tacoma, from Edwin, I was very excited about the truck which was very clean and had no problem with the price but asked Eli the Sales Manager if there was any warranty that I can get with the sale and he said he can give me a 90 day warranty. After filling out the paperwork I went over to the Finance department to complete the transaction where he tried to sell me all sorts of warranties. I explained that Eli said I would get a 90 day warranty with the s... read more
Business response:
Hello, thank you for leaving this information, we will be following up to your concern, please feel free to contact Jim at 561-454-1813 ext. 8010. Schumacher Auto Group
"Worst service center in America hands down. Brought my..." Worst service center in America hands down. Brought my gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet their service technicians make the same mistake frequently. Luckily the solution is a quick flash update to the onboard computer system. Takes about 2 hours. These people had my truck all day and did absolutely nothing. Didn’t call me. Didn’t do the update. They just l... read more
Business response:
Hi, Max. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better. Please contact our Service Manager directly at 561-454-1850 ext. 8870
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.