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Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
To the person below this review! !!!! So sorry to hear about your alignment issue and I hope it gets resolved but after reading this post if I was Michael I would never help you. I completely disagree with your accusations me and several people I know have dealt with Schumacher and Michael Doyle personally and he is always there to help and is never rude or disrespectful in any way. We have always gotten amazing deals and over the top customer service. I know for a fact that your statements about homophonic and rudeness towa... read more
Business response:
To the person below this review!!!!! So sorry to hear about your alignment issue and I hope it gets resolved but after reading this post if I was Michael I would never help you. I completely disagree with your accusations me and several people I know have dealt with Schumacher and Michael Doyle personally and he is always there to help and is never rude or disrespectful in any way. We have always gotten amazing deals and over the top customer service. I know for a fact that your statements about homophonic and rudeness towar... read more
AVOID THIS DEALERSHIP AT ALL COST. The Director of Sales Michael Doyle is the most disrespectful, rude, condescending and homophobic customer service person we have ever had to deal with. Jeep should be ashamed to be represented by this type of person. This was the worst possible car sales and customer service experience we have ever had. We bought a new car on a Saturday and on Sunday when we noticed the alignment was off we brought it back to be serviced. It was serviced and in less than a week we had the same problem agai... read more
Went in for an express oil change @ 7:30am. I was checked in by 7:40am and asked how long it would take. The very nice service writer said about an hour. After an hour and fifteen minutes, I received a text that my vehicle service is complete and to wait for another text to pay and pick up. After waiting for 15 minutes, I asked where the truck was and was told the service is complete and they are waiting for a porter to bring it around. another 15 minutes go by and still no car. I asked again. Still waiting. Another 10 minut... read more
Business response:
I apologize on behalf of everyone at Chrysler Dodge Jeep Ram. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Do not and I repeat do not, trust this dealership- first off, I know for a fact that the five star reviews are fake- Secondly, if I hadn’t threaten to sue them for being obscenely over charged on my lease buy out, they would have screwed me for sure- Arthur Drum was the salesperson that tacked on fake fees - We will never do business with schumacher again and if you are reading this, go somewhere else
Business response:
Thank you for providing your feedback and letting us know about this issue, Andy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733. We'd be happy to help you out.
I leased a jeep in 2019 and purchased maintanence contracts, only to find out when I go to use these contracts I paid for in excess of $2500 that the dealership voided them one month after I got my jeep. I had no idea, no refund or anything! However,I have the contracts, and i was told to call the finance manager at the dealership and can not reach anyone by phone. Keep getting and endless loops and not able to leave any message. BUYER BEWARE if you purchase and extended service contracts.
Business response:
Hi, Jennifer. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better. Please contact our Customer Experience Management team directly at 561-253-6733.
Deceptive sales pricing! I enjoyed working with Erik until I realized that he raised the price of the vehicle I was purchasing almost $9K. He knew I was a Veteran and take integrity seriously and still chose to deceive me. I trusted him and then realized he tricked me into getting a good deal. I do not recommend this dealership or this salesman. Steer clear!
Business response:
Angela, thank you for sharing your experience at the Chrysler Dodge Jeep Ram, we have been in contact and understand your current situation. We are sorry that we can't resolve it to your satisfaction. Schumacher Auto Group.
Went for a recall for my air bag for my jeep wrangler made an appointment a month before when I went the the day off for service they said they didn’t have the airbag in stock they would have to order it. I’ll never use this dealership again biggest inconvenience they call me the day before to remind me about my appointment but they can’t make sure the airbag is in stock
Business response:
Jim, we are very sorry that your expectations were not met at Chrysler Dodge Jeep Ram. This truly is an exception and we are known for taking ownership and we care deeply about our customers. We can't fix the past but you have my commitment for improvement in the future, until then please accept my apologies.
Worst service I have ever seen. Don’t take for repairs. Poor communication don’t recommend
Business response:
Thank you for sharing your experience at Infiniti of CDJR of Delray Beach, we are sorry to hear that our standard was not met during your interaction with us. We listen to your concerns and are truly working everyday to make an improvement for our clients. Thank you Schumacher Auto.
Review from 2018 Today I drove from the Wellington area to Delray Beach to shop for a 2019 Ram Laramie. I had a great test drive and the sales associate Gabrielle was very knowledgable about the vehicle, the brand and the features. I fell in love with the vehicle and the brand. That was until the Manager Chris Palmer came over to introduce himself and insult me. I am a disabled veteran injured overseas after serving three tours in Iraq and Afghanistan. I wasn’t happy with the price of the vehicle and wanted to get the best d... read more
Business response:
Matthewladd85, Thank you for your service! Your comments are from 2018, so sorry it didn't work out then, come back to see us personal at the dealership has changed. Thanks
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.