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2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"listened, reassured, communicated & fixed" On Wednesday afternoon, before Thanksgiving (& before a road trip to the Tampa area for Thanksgiving Day) we had to take my 2010 Caliber in unexpectedly. One of the symptoms I was describing was VERY odd & needed a certain combination of things to recreate it. Frank listened & wrote down what we were saying. There was no way we could have the car looked at, let alone fixed that day, so we had to rent a vehicle for ‘Thanksgiving in Tampa’. Frank was reassuring as I was likely eviden... read more
"AWESOME EXPERIENCE " My wife and I were looking to buy a Chrysler 200S, the sales person (Gary) was amazing, he not only took care of us by showing us the car but also bought some food for our 5 year old daughter while we were waiting for the paperwork. Since we are not from DelRay and didn't expect to purchase the vehicle that same night, we didn't have our trade with us, Gary offered to drive our new car to our house and to take our trade back to the dealership. He went above and beyond our expectations... Everyone else i... read more
"Pleasantly surprised" About a month ago I spotted a beautiful 2015 Dodge Challenger at this dealership and put down a $500 deposit, ensuring that they would notify me first if anyone else was interested in buying it while I explored other options ( I was still in the very early stages of shopping). I'm a very indecisive person to begin with and am even more so when it comes to cars. I keep them for a long time so they are a big commitment for me. As such, it took about a month to finally decide that the Challenger was indee... read more
As I am an out of state buyer, I cannot fairly offer a review of Schumacher, but would eagerly endorse my sales staff, member, Art. He was knowledgeable, considerate and professional in all steps of the process. Detail oriented, polite, friendly and easy to work with. I'd encourage Schumacher to give Art a big raise soon or they're likley to lose him to another sales organization! Bravo!
Business response:
Hello and thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
Avoid This Dealership at All Costs If I could give zero stars, I would. I purchased a brand-new $100,000 Dodge Durango Hellcat and with only 2,000 miles on it, it’s already leaking oil. I have brought it back to Shumacher CDJR of Delray Beach three separate times, and they have still not fixed the problem. To make matters worse, during one of these visits they dented my hood and scratched my rear diffuser—on a brand-new six-figure vehicle! This dealership clearly has no respect for their customers, their time, or their vehic... read more
Business response:
Apologies for any inconvenience caused during your recent visit. We appreciate your feedback and will work to improve our service. Please reach out to our Service Manager to discuss your concerns. Thank you for sharing your experience.
STAY AWAY FROM THIS PLACE! THEY ARE CROOKED CONARTISTS. This dealership has buried me in a lease, and completely screwed me. They advertise on the internet that their new trucks are $11,000 off MSRP, and then they bury it in the paperwork that you actually paid FULL MSRP. They just buried me by $30,000 in a new truck lease. They gave me $5000 under MMR for my trade, hit me at full MSRP when their website advertised $13,000 in dealer discounts, and provided horrible service. I screwed myself because I went into the deal telli... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Joshua. We set a high standard for ourselves and are truly sorry to hear that standards were not met in your interaction with us. If your concern requires additional follow-up, please don't hesitate to reach out to us.
Our vehicle was repaired a day later. The repair failed is now been two weeks for a single Brac job. The car is now back at the shop and we’re being told it’ll be another week. We offered to look at purchasing a new vehicle except the sales staff was incompetent and rude. We are now purchasing from another dealer up the road. Meanwhile, the service center is in complete shambles with zero communication
Business response:
Morgan thank you for your feedback. We are repairing your vehicle and in addition to the brake caliper as you described we are also replacing the brake lines that were previously recommended and not performed. All the work has been approved through your extended warranty company. I assure you that all the vehicles in service are taken in order, due to the volume we are experiencing this may take additional time which we are truly sorry for any inconvenience.
My father bought us a used ride from there-Art was cool. There was a squeak from one of the tires. We took it in to get looked at. Didn’t know you need to reserve a loaner car a week in advance. Guess Art should have told us. Or car was there for 6 hours. Or was nice of them to give us an Uber to our home and back, but the squeak is still in the tire, nothing was fixed. So xxxx this dealership
Business response:
As much as we truly desire to resolve all our customers’ requests to their satisfaction, the first time there are instances where we cannot duplicate your issue. Please feel free to drop by and let us know of the reoccurring issue so we may complete another diagnostic on your vehicle to determine the cause.
Horrible. Find another solution. Sold me a car that, after four years, the service department has not been able to solve two problems with. One is dangerous. Besides the lack of solution, they are charging me for fixing things the original problem has caused. Further, their response time when they have your car has been terrible.
Business response:
Your concerns are noted, and we sincerely apologize for falling short of your expectations. We take our customers' satisfaction and feedback very seriously.
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.