This profile has been claimed by the business owner or representative.
5639 Howard St, Niles, IL, 60714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of our windows was not closing properly. Victor came and immediately identified the issue and within 30 minutes, had the window fixed and operating. I had a handyman come through for other fixes around the house a few days before finding Scientific and had him look at the window. The handyman indicated the window was warped and he couldn't fix it. I was afraid someone would tell me I needed a new window but Victor's expertise was apparent when he showed me what was stopping the window from closing. The window was not war... read more
Scheduled an appointment to get an estimate on our entire house with full frame Marvin windows & patio doors. Jon arrived on time, he measured all windows & patio doors, we indicated to Jon that we wanted one of our picture windows changed out to a patio door. The job consisted of 9 double hung, 2 picture windows & 3 patio doors for a approx. cost of (22k) per other quotes we received. Jon indicated he would have the quote complete the following week. We never heard back from Jon or received the quote and therefore we went w... read more
Business response:
I am sorry to hear about your disappointment with our service. I talked with Jon and you did meet on Friday, September 10th to discuss your window needs. At that time, he did mention that he would have to send it out to Marvin to be priced which couldn’t start until that Monday. It usually takes about 10 days to receive pricing from Marvin. We have found it better to send out the job for pricing than rely on their price books because we get better pricing when we send it out even though it takes longer. Jon & I do agree that... read more
Never returned call. None.
Business response:
WE HAVE NO RECORD OF RECEIVING A CALL FROM THIS MEMBER. WHILE NO ONE IS PERFECT, IT IS POSSIBLE HIS MESSAGE GOT MISPLACED BUT THAT RATING IS A LITTLE HARSH AND BASED ON OUR PREVIOUS REVIEWS A LITTLE AGGRESSIVE. SCIENTIFIC WINDOW.
They called ahead to tell me that the new windows were ready and set a date for installation. Two men arrived on time and installed my new windows. There were no problems, they picked up after themselves and did a great job. The company representative came out about an hour after I called as one of my windows had been broken with part of it broken out and the rest loose and potentially dangerous. He patched up the hole and caulked around the remaining glass to hold it place until the new window could be installed. After he m... read more
I called twice the girl who answer the phone said someone would call me back. But no one did. I went into the store and asked to see someone about a storm door. Was told the salesman was out, someone from the factory floor came out and talked to me. He showed me some doors on the shipping dock and when pressed said he didn't know anything about storms doors he supervised the making of windows. He said that he would have the salesman call me. No one did. I wanted a storm door for the front door of my house.
Business response:
WE ARE SORRY FOR YOUR EXPERIENCE IN OUR SHOWROOM, BUT CURRENTLY WE ARE IN THE HEIGHT OF OUR SEASON AND STRETCHED A LITTLE THIN. I WOULD BE GLAD TO MAKE SURE SOMEONE GETS BACK IN TOUCH WITH YOU, BUT WE ARE NOT ALWAYS ABLE TO HAVE SALES COVERAGE IN OUR OFFICE, SINCE 95% OF OUR SALES ARE DONE IN HOME APPOINTMENTS. ONCE AGAIN, I APOLOGIZE AND IF YOU GIVE US THE CHANCE, WE WILL MORE THAN MAKE UP FOR IT. MARK BROTTMAN
UNSATISFACTORY. WE WERE QUOTED A FEW DAYS TO HAVE THE JOB COMPLETED AND IT TOOK THREE WEEKS. THE WORKMAN ON THE JOB WOULD SOMETIMES NOT COME, HE INSTALLED SCREENS WITH HOLES IN THEM, LEFT MARKER WRITING ON WINDOWS, LEFT GOBS OF CAULK ALL OVER AND DID A CHEAP AND TERRIBLE JOB ON THE INTERIOR SILLS SURROUNDING THE DOUBLE-HUNG WINDOWS. WE HAVE HAD OTHER WORKMEN COME TO INSPECT THE QUALITY OF THE WORK, AND THEY SAY IT IS UNSATISFACTORY. UPON COMPLAINING TO THE SALES REP WHO SOLD US THE WINDOWS, HE WOULD ONLY COMP US $300. ASIDE ... read more
Business response:
WE HAVE SINCE LET GO OF THE INSTALLER THAT COMPLETED YOUR JOB. WE STRIVE FOR 100% SATISFACTION AND WOULD ALWAYS BE MORE THAN WILLING TO COME BACK AND FIX ANYTHING. IF CUSTOMERS DON''T TELL US WHAT ELSE NEEDS TO BE CORRECTED, IT IS HARD TO FIX. WE ALWAYS WOULD BE WILLING TO FIX ANYTHING THAT NEEDS CORRECTING.
Scientific Home Services Ltd has a 4.9 star rating with 948 reviews.
Scientific Home Services Ltd is closed now. It will open at 8:30 a.m.