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SecurCare Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
6225 El Cajon Blvd, San Diego, CA, 92115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I love this place not because of the facility but because of the staff. I drove into town after 500 miles and the place I had reserved did not have a space for me after all. I called All American and spoke to Mike and he said it was getting late and they would be closing soon but to come on by anyway. He gave me a great deal and even helped out with the move. Mike is the bomb and always has a smile on his face...great guy. The only reason it did not give this place 5 stars is that I was on the lower level and you have ... read more
The office is almost never staffed; incorrect billing; broken elevators; and overpriced. The hours on the building are not posted - in fact they are redacted!
Not sure what is going here but we have had to deal with this kind of thing for the a while now. They assured me that no one was living there yet we constantly are dealing with the same people cluttering the hallways with their junk and they have pets with them.
They took money out of my account without me signing a contract or even getting a key or a storage unit number, I was assured by an Elsa that I would not be charge at all until I went in and signed the contract and the first month would start in June at the 29.99 first month special not only did I not sign the contract but they charged me full price $151 not even what Elsa told me over the phone but again I shouldn't get charged until I signed the contract.
Business response:
Dear Aurelia, We apologize for any inconvenience you encountered. In order to assist you properly, we ask that you promptly contact our staff regarding this matter. Please direct all further inquiries to our staff at All American Self Storage. Thank you for your consideration. Regards, Management.
they have a "serious f***ing rat infestation" and they "refuse" to fix it! our valuables were damaged(the f***ing rats chewed up our stuff & left a s***load of rat droppings) and had to be thrown away! they "still" refused to fix the "f***ing" rat infestation! to make things "even f***ing worse, their rent keeps going up!" don't use them: their facility is a "biohazard" & a threat to public health & safety! the health department should make them close down their facility! it's "that" bad: the storage rooms are underground &... read more
TL;DR -- Flooding, rodents, slow elevators, unresponsive management. I give two stars because they do in fact offer secure storage spaces... the minimum expectation. But there are definitely problems. For example, apparently the facility had a flood last winter. I discovered this in the spring when I went in to dig up some of my stuff and found water-damaged items. I went to the office, where they claimed that they had notified customers by both mail and email about the flood. However, I never received either one. The man... read more
Business response:
Dear Michael, We're incredibly sorry to hear about your experience at All American Self Storage. We do have a pest control vendor service our facility each month, however, in most situations we are unable to find damage inside occupied units until the tenant visits their space. At our facility, we prohibit the storage of food items, perishables, uncleaned appliances, etc., which are the most common causes of pests, and it's likely that a neighboring tenant had stored something of this nature. You did mention that the City o... read more
Buyer beware. I went to put some items into my storage to find out there was a flood 24 hours earlier. Management does not notify you if there's a flood I was told there be an email going out five days later and I still haven't been notified that there was a flood. Some of my items were damaged with water. But here's the kicker after reading the the protection plan that I pay $11 a month for, it does not cover any type of flooding. What a scam. I was told that over half the units in the storage were flooded due to an accid... read more
Business response:
Dear Jason, We are sorry to hear that your unit was affected by the water issue we experienced last week. Just as you stated, the water leak was due to a pipe that was damaged during work done by the city of San Diego. The manager provided you with the Tenant Protection Plan forms and asked you to return them to him whenever you have them ready so we can submit it to our TPP carrier. We want to assist you with the claim process. Please stop by or give us a call at 619-287-5300 during normal office hours and we will be happy... read more
I wish I could select 0 stars. After using this storage unit for 1 year with relatively no problems I thought I would use them again for the 2020 summer. I was extremely disappointed when I found that my stuff was water damaged and infested with rat feces when it was time to take out my stuff. I filed a claim with them and still haven't heard back about my claim more than A YEAR LATER. I was in contact with Tim who was not helpful at all as his emails reminded me that my claim would take 4-6 weeks to process, however, once t... read more
Business response:
Dear Anna, We apologize for any delay in communication in regards to any damages found in your storage unit. Please call our customer service hotline during business hours at 949-346-4190 and a member of our team can investigate the status of your claim. Regards, Management
I highly DO NOT recommend All American Self Storage. The customer service I received as a new customer was absolutely terrible. The website and advertisements say "use one of our free move-in trucks", yet this was a horrible experience for me. I needed the truck at the end of June to move into the storage unit. I was given a the same exact reworded answers numerous times to deflect me actually receiving a move out truck. Week after week, I was told I would be put on the waiting list. I was told they will ask the manager a... read more
Business response:
Dear Joseph, We are sorry to hear that your experience at All American Self Storage was not to your expectations. Our records show that you inquired about the truck on the morning of 7/31/20 which is also the day you vacated your space. We require advance notice for truck reservations to ensure we have adequate staffing on the day you wish to rent it. In regards to your unit, our staff transferred you to another unit that was more easily accessible and larger than your previous unit. We also provided you with a discount for ... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.3 star rating with 366 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 8:00 a.m.