SecurCare Self Storage

Aurelia A. 

on Yelp

2 years ago

They took money out of my account without me signing a contract or even getting a key or a storage unit number, I was assured by an Elsa that I would not be charge at all until I went in and signed the contract and the first month would start in June at the 29.99 first month special not only did I not sign the contract but they charged me full price $151 not even what Elsa told me over the phone but again I shouldn't get charged until I signed the contract. 

Z Z. 

on Yelp

2 years ago

they have a "serious f***ing rat infestation" and they "refuse" to fix it! our valuables were damaged(the f***ing rats chewed up our stuff & left a s***load of rat droppings) and had to be thrown away! they "still" refused to fix the "f***ing" rat infestation! to make things "even f***ing worse, their rent keeps going up!" don't use them: their facility is a "biohazard" & a threat to public health & safety! the health department should make them close down their facility! it's "that" bad: the storage rooms are underground &... read more

Michael E. 

on Yelp

3 years ago

TL;DR -- Flooding, rodents, slow elevators, unresponsive management. I give two stars because they do in fact offer secure storage spaces... the minimum expectation. But there are definitely problems. For example, apparently the facility had a flood last winter. I discovered this in the spring when I went in to dig up some of my stuff and found water-damaged items. I went to the office, where they claimed that they had notified customers by both mail and email about the flood. However, I never received either one. The man... read more

Jason L. 

on Yelp

3 years ago

Buyer beware. I went to put some items into my storage to find out there was a flood 24 hours earlier. Management does not notify you if there's a flood I was told there be an email going out five days later and I still haven't been notified that there was a flood. Some of my items were damaged with water. But here's the kicker after reading the the protection plan that I pay $11 a month for, it does not cover any type of flooding. What a scam. I was told that over half the units in the storage were flooded due to an accid... read more

Anna K. 

on Yelp

4 years ago

I wish I could select 0 stars. After using this storage unit for 1 year with relatively no problems I thought I would use them again for the 2020 summer. I was extremely disappointed when I found that my stuff was water damaged and infested with rat feces when it was time to take out my stuff. I filed a claim with them and still haven't heard back about my claim more than A YEAR LATER. I was in contact with Tim who was not helpful at all as his emails reminded me that my claim would take 4-6 weeks to process, however, once t... read more

Joseph S. 

on Yelp

5 years ago

I highly DO NOT recommend All American Self Storage. The customer service I received as a new customer was absolutely terrible. The website and advertisements say "use one of our free move-in trucks", yet this was a horrible experience for me. I needed the truck at the end of June to move into the storage unit. I was given a the same exact reworded answers numerous times to deflect me actually receiving a move out truck. Week after week, I was told I would be put on the waiting list. I was told they will ask the manager a... read more

Daniel S. 

on Yelp

5 years ago

Beware, they will raise your rent 1-2 x a year, if anything gets damaged even if it is their fault they won't cover unless you pay for insurance. They are definitely mostly concerned about the $$$ not caring for your things. 

K K. 

on Yelp

6 years ago

This is a storage facility caters to the homeless they camp out every night and during the day if you want your things stolen go ahead and store your stuff here the owner obviously does not care or about the neighborhood 

Scott F. 

on Yelp

6 years ago

For many, many months, the access gate to the storage units had been broken and left open during business hours. Unfortunately, this had allowed homeless and others to wander and has also led to increased trash and associated smells. Yesterday, I spoke directly with the manager who gave me mostly lip service about needing corporate approval (after some 3-4 months) before the gates can be repaired and assured me that no one wanders around as they monitor cameras. For what it's worth, cameras are to the back of the emplo... read more