SecurCare Self Storage

Laila S. 

on Yelp

7 years ago

I contacted this place with caution, since there are reviews on Yelp complaining about prices being raised without any written communication. I asked the attendant, Brandon, about a space and he offered a storage unit that is sized 6x14 for $181/month, I then asked for a written agreement on the price he proposed and he refused to put it in writing; I asked for the manager and he affirmed he was the manager and they never given any written agreements to people in his year and a half of working at the place, he seemed pretty ... read more

Richard S. 

on Yelp

7 years ago

This place was really not to my liking. In this subterranean location to store your personal items, the smell was distasteful, it was dank and moist, and I saw lots of small roaches. Even saw what we thought may have been some people either living or lurking down there. We bought boxes for our move they smelled horribly. Let's hope the owners do something to remedy this place. I suggest you shop around before settling here. 

Chris V. 

on Yelp

9 years ago

Move in was easy site manager very friendly. Move out was miserable. I felt like I rented from the devil. Place is clean and no issues. Area is sketchy so don't leave anything unattended. Main issues was at move out we were treated like we were doing something wrong. Staff was ambivalent and unfriendly. Elevators are primary access as facility is underground. Elevator doors are somewhat on small side and loading a queen size mattress proved difficult. Facility shuts down at 645pm so don't use if need to come in ... read more

Cindi M. 

on Yelp

9 years ago

Went to take electronic recycling to this place. There is a group of patrons at the door, door is locked. After courteous knocking by another person, the worker finally came to the door and said she was on her lunch hour and that we'd have to come back. This was1:30 on a busy Sunday afternoon. Seriously? I drove elsewhere and suggest you do the same. 

Gary K. 

on Yelp

9 years ago

I have used this location for 3 years. I had a flood caused by the complex and the office can do nothing without contacting the district manager. After 6 months no response from district manager so they offered my 3 years at a discounted rate. After 1 year my cost increased $50 a month. I contacted them and again, had to contact their district manager. District manager had changed and would not honor agreement. But agreed to 6 months of 20% discount. I told the office staff to refund the excess charge on my credit card or ad... read more

Heather D. 

on Yelp

10 years ago

This place is junk stay away. I've been renting a locker for almost a year and every time it rains water leaks. There's always homeless people hanging around and I've seen some inside the building even though it has a secure access. It's always hot and muggy and the reps that work there are always unwilling to help even to get a key for a cart. When you do get a key they give you the wrong one that's on another floor. Also, if you try to get a truck to move out good luck, it's only for move ins. They can careless about those... read more

Brendan B. 

on Yelp

10 years ago

First...Employee Ginsele Favor is a good employee, and was pleasant on the phone after we connected and chatted further. Now here is where I blow your Storage Facility up...Zero Stars. I have a unit, have had it since 2010. Paid automatically, on time every month. When my debit card expired I was harassed like they were a debt collector, and tacked on BOTH a late fee, AND a first Lien letter fee. Really annoying. I called..got the late fee waived since I had NEVER been late. Then when my assistant paid the invoice 3 d... read more

Sasha A. 

on Yelp

11 years ago

Very unorganized. Manager failed to change the price of my unit to include the discount for more than 2 months. It's caused a lot of confusion and unnecessary trips to try and straighten out the situation. The elevators are hot and stuffy because they refuse to waste the money on keeping it running. The lower levels are poorly ventilated and quite eerie and dark. Not happy with feeling like I'm suffocating every time I go to my unit. Only the lights in the main corridors are lit and if you want to light up a hallway, you nee... read more

Jeremy D. 

on Yelp

12 years ago

This place is terrible! Reasonable prices and friendly people does not make-up for several of their faults. I have a unit here and several times while moving in I went to the office to get a key to one of their carts and there was no one in the office (doors locked) during business hours. One time I waited for almost twenty minutes for them to return and had to leave because I'm moving and have things to do (left with my car completely loaded still as I never got a cart to unload). Also when you write them a check it takes 5... read more