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SecurCare Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
6225 El Cajon Blvd, San Diego, CA, 92115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I contacted this place with caution, since there are reviews on Yelp complaining about prices being raised without any written communication. I asked the attendant, Brandon, about a space and he offered a storage unit that is sized 6x14 for $181/month, I then asked for a written agreement on the price he proposed and he refused to put it in writing; I asked for the manager and he affirmed he was the manager and they never given any written agreements to people in his year and a half of working at the place, he seemed pretty ... read more
Business response:
Dear Laila, We thank you for your inquiry at All American Self Storage! We apologize that we were unable to satisfy your requests as a written price guarantee for a length of time is not something we have available for our tenants. However, as Brandon indicated, we would notify you with a 30 day notice and we are willing to work you on your rate change if you were to receive one. We hope this clarifies any questions, and if you are still looking for storage in San Diego we hope you will reconsider us. Regards, Management
This place was really not to my liking. In this subterranean location to store your personal items, the smell was distasteful, it was dank and moist, and I saw lots of small roaches. Even saw what we thought may have been some people either living or lurking down there. We bought boxes for our move they smelled horribly. Let's hope the owners do something to remedy this place. I suggest you shop around before settling here.
Business response:
Dear Richard, We're sorry to hear about your experience at All American Self Storage. Since we are an underground facility, this does present some challenges in terms of maintenance. Please be assured that we have pest control visit our property monthly to service our bait traps. Additionally, our staff walk the property multiple times a day to confirm the premises is secure, but if you notice any illicit activity happening on site, we would appreciate you notifying our employees so they can promptly address it. Thank you fo... read more
Move in was easy site manager very friendly. Move out was miserable. I felt like I rented from the devil. Place is clean and no issues. Area is sketchy so don't leave anything unattended. Main issues was at move out we were treated like we were doing something wrong. Staff was ambivalent and unfriendly. Elevators are primary access as facility is underground. Elevator doors are somewhat on small side and loading a queen size mattress proved difficult. Facility shuts down at 645pm so don't use if need to come in ... read more
Business response:
Hi Chris - We're incredibly sorry you had a negative experience. We feel that our hours are fair and they are limited for security purposes, as we only allow access to the units when a manager is working. We value your opinion, but do feel that our office hours are fair. And of course apologize that our manager gave off an unfriendly vibe while you were terminating your contract. If you would like to discuss this with their district manager more in depth, please call this number (951)682-1107 and leave your contact informati... read more
Went to take electronic recycling to this place. There is a group of patrons at the door, door is locked. After courteous knocking by another person, the worker finally came to the door and said she was on her lunch hour and that we'd have to come back. This was1:30 on a busy Sunday afternoon. Seriously? I drove elsewhere and suggest you do the same.
Business response:
Hello Cindi, Apologies for the inconvenience you experienced. Unfortunately, we ended our electronics recycling program over 1 year ago, thank you for continuing to recycle responsibly. As for the store closure, most of our managers do work a full shift and are entitled to their lunch break, again we apologize for the inconvenience this has caused you. We take all concerns into account. Please feel free to contact us to further discuss additional concerns.
I have used this location for 3 years. I had a flood caused by the complex and the office can do nothing without contacting the district manager. After 6 months no response from district manager so they offered my 3 years at a discounted rate. After 1 year my cost increased $50 a month. I contacted them and again, had to contact their district manager. District manager had changed and would not honor agreement. But agreed to 6 months of 20% discount. I told the office staff to refund the excess charge on my credit card or ad... read more
Business response:
Gary - We're sorry you feel this way. Our company strives to provide excellent customer service and take all of our customer's opinions and concerns into consideration. We keep record of all discounts and/or information discussed between manager and tenant and always go off the customers' word. This is why we worked out several discounts for you. We do everything that is within our power to be a fair company. Unfortunately, issuing a refund for months the unit was occupied is not possible. If you wish to further discuss your... read more
This place is junk stay away. I've been renting a locker for almost a year and every time it rains water leaks. There's always homeless people hanging around and I've seen some inside the building even though it has a secure access. It's always hot and muggy and the reps that work there are always unwilling to help even to get a key for a cart. When you do get a key they give you the wrong one that's on another floor. Also, if you try to get a truck to move out good luck, it's only for move ins. They can careless about those... read more
Business response:
Ms. Heather - We respect your opinion about our facility and we are truly sorry about your experience. We service everyone in the area and we don't discriminate based on their financial status or home status. The leak incident is currently being addressed and we feel it's unfortunate that we didn't have an opportunity to resolve your concern. All American Self Storage is doing everything within our power to satisfy all of our customers' needs. Please feel free to contact us to further discuss additional concerns.
First...Employee Ginsele Favor is a good employee, and was pleasant on the phone after we connected and chatted further. Now here is where I blow your Storage Facility up...Zero Stars. I have a unit, have had it since 2010. Paid automatically, on time every month. When my debit card expired I was harassed like they were a debt collector, and tacked on BOTH a late fee, AND a first Lien letter fee. Really annoying. I called..got the late fee waived since I had NEVER been late. Then when my assistant paid the invoice 3 d... read more
Very unorganized. Manager failed to change the price of my unit to include the discount for more than 2 months. It's caused a lot of confusion and unnecessary trips to try and straighten out the situation. The elevators are hot and stuffy because they refuse to waste the money on keeping it running. The lower levels are poorly ventilated and quite eerie and dark. Not happy with feeling like I'm suffocating every time I go to my unit. Only the lights in the main corridors are lit and if you want to light up a hallway, you nee... read more
This place is terrible! Reasonable prices and friendly people does not make-up for several of their faults. I have a unit here and several times while moving in I went to the office to get a key to one of their carts and there was no one in the office (doors locked) during business hours. One time I waited for almost twenty minutes for them to return and had to leave because I'm moving and have things to do (left with my car completely loaded still as I never got a cart to unload). Also when you write them a check it takes 5... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.2 star rating with 306 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 9:00 a.m.