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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The 2016 is no longer mine. There was a transmission problem. It was not serviced or fixed.
Business response:
Please reach out to our team to assist in removing you from our system. Thank you.
This experience was a DISASTER. We brought in the car because we received a recall notice and they tried to charge me a "diagnostic fee" of $250. Why would they charge me for a diagnostic fee when it's clear that the purpose I'm there is because I received a recall notice from Ford? On top of that, I could never reach my service manager via phone because all calls went to voicemail and he did not return my calls. I had to go to the dealership in person to fetch my car which was still in the bay.
Business response:
We'd like go discuss this appointment with you. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
The last 2 times Ive taken my truck in I asked for tire rotation the first time I didnt receive it and didnt realize it.the second time I had to return a couple of days later when I discovered that it hadnt been done 4.5hrs Ill never get back
awful and dishonest as well as overpriced.
Business response:
We're a bit concerned to hear this feedback as we strive for transparency in our findings as well as competitive pricing for our services. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Unfortunately they have become a bunch of shysters. I not longer trust this place to take good care of my car. Once Serramonte Ford was sold to Berkshire Hathaway Automotive their customer service changed.
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
When its being serviced and have questions they dont answer the phone and when texting they say someone will contact you yet no reply for days. They supposedly fix an issue yet its still not working and when trying to get the issue addressed no one contacts you back. Their communication is horrible!!!!
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any questions/concerns further.
Terrible service to fix issue that was repaired previously by them, didn't fix other issues with the vehicle that I brought up
Business response:
We're a bit confused and we want to speak with you to discuss this further. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Day after I had my service done, I used the windshield washer and it said low fluid. So I guess THAT wasn't checked when it was being serviced. Makes me wonder what else wasn't checked but said it was on the multi-point inspection that was "done."
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
I waited 21/2months for my car... Ford finally agreed to replace my engine at no cost due to warranty on previous engine.. They were very unprofessional about the entire ordeal...I actually had to buy another car so I could work! They DO NOT treat customers or their concerns with ANY care or personal concerns whatsoever! My car just broke down on the freeway after having it for 2 days!!! Am very upset and looking into legalities regarding Ford's horrible work ethic
Business response:
We're disappointed to hear this regarding a recall on your vehicle. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,679 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 10:00 a.m.