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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Rude, unprofessional service advisor
Business response:
We strive to provide exceptional service, and we regret that your experience did not meet those expectations. We appreciate you bringing this to our attention, as it helps us improve. If you would like to discuss this further, please reach out to Service Director Jason Lakey at 650-301-7055.
Very upset with the service I left my car 2022 Ford Explorer ST with only just 13,000 miles due to a problem of a delay or disconnection of the transmission in reverse for seven seconds two days was parked there and they didn't do anything. They work very lousy. I think I would never buy another Ford Vehicle.This is my number four car Ford That I bought in Serramonte Ford, Richard was the one who didn't do anything for the car. He kept it parked for two days. They couldn't even make the diagnosis. It's horrible the work on t... read more
Business response:
Hi Miguel, we understand your frustration regarding the service delays and the ongoing issues with your Ford Explorer. It's concerning to hear about the challenges you've encountered, especially given your long history with Ford vehicles. Your feedback is important to us, and we want to make things right. To discuss your experience in detail and ensure we address these concerns, we encourage you to contact our Service Director, Jason Lakey, at 650-301-7055. He is available to assist and provide the support you need.
The salesman was nice and had researched the Hyundai. Still, I will not buy from them again. They disclosed the car had 2 open recalls. I learned later it is illegal for a dealer to sell a car with a recall! The 12v battery died shortly after we brought the car home, likely due to sitting for a long time. They missed it in the inspection. They also only had 1 key, which was disclosed AFTER we agreed on a price. Paying for new battery and rekey after the car itself doesn't feel like a great deal.
Had to wait for the person who made my appointment 20 minutes because no one else could find me in the system. When he finally showed up, no apology for not actually creating the appointment. He was cordial but VERY unprofessional. Service took an extra day because he hadn't ordered the part in advance.
Originally quoted $290 for brakes, wound up being $760. Also had a strong smell of exhaust coming into the driver/passenger compartment, not resolved "but it's probably not a problem."
This was the absolute worst experience I have ever had getting my car serviced. After a routine service, my car started making a strange high pitch noise. Since I was not provided a summary of work when the car was finished, I was not sure if the sound could be related to the work done or if it was something else. So I took the car back to be checked out. The service Rep (Moe) called me a little while later asking what the problem was. I explained and he started yelling at me saying it was nothing they had done and they woul... read more
Refused to service my car due to a bookkeeping error in my service plan so I had to take my car back to the purchase location. That service, by the way, isn't even displaying in my FordPass app - they claim this is due to the ongoing software outage but I'm skeptical if that's really true. Have been a loyal Ford customer for 20+ years but never again!
Business response:
Thank you for taking the time to share your experience with us. We deeply regret the inconvenience you faced due to the bookkeeping error in your service plan and the subsequent issues with your FordPass app. Your loyalty over the past 20 years is greatly appreciated, and we understand how frustrating this situation must have been. To discuss your experience further please reach out to our Service Director, Jason Lakey, at 650-301-7055 at your earliest convenience. Thank you for bringing this to our attention.
Charged me double for an oil change and tire rotation
Business response:
We'd like to look into this. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
Took the car in for a Free recall repair, and it cost me $300. Due to poor communication with the service rep. I was charged for a Red Value Package when I was told I needed an oil change, tire rotation and battery service. Since I had just been dropped off to pick up the car and my service rep or the service manager were not there, I paid the extra $300, and immediately left VMs for the rep and manager. Never received calls from them, so I called the dealership for the GM. I did receive a call back from the GM and he said h... read more
Business response:
We're happy that our team was able to assist you with this situation. Should you wish to discuss this further, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,671 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:30 a.m.