Serramonte Ford

2007 FORD RANGER Owner 

on Carfax

8 years ago

Had recall done then quoted price for other things needed and then total amount quoted way too much. And to top it off they lost my front license plate there and tried to blame me for it for brining it in with out one till I showed them a picture of it with both plates on truck. If I ever need any service done will definitely go some where else then the dealership there. Now have to turn in my military plate and get another one and then pay again for another set of military plates for my truck 

2005 FORD ESCAPE XLT Owner 

on Carfax

8 years ago

Tried to over sell repair services that another ford dealer said were not necessary. Stated front rotors were too thin but other service dept said they were good. Front axels needed to be replaced but they were charging for three parts when all came as one unit and at one price. Ill never do business with them again. 

Yang H. 

on Carfax

8 years ago

The cost is fair, but for this mount of money, theyre doing too little. 

2015 FORD FOCUS SE Owner 

on Carfax

8 years ago

They did the job, but it took several hours, and they did not even clean off the tires. Most dealerships give a complimentary car wash for the prices they charge. 

2015 FORD F250 SUPER DUTY Owner 

on Carfax

9 years ago

Truck was in for service for nearly 3 months (the full time I've owned the vehicle) while problem was diagnosed, parts ordered, and service finally done. Shop has only one diesel mechanic. As well Carfax was useless in pre-purchase identification of major engine defect. Required top end engine rebuild. 

2015 FORD C-MAX PREMIUM SEL Owner 

on Carfax

10 years ago

This appointment was for ZAKTEK exterior coating reapplication. After the appointment, there was a deposit of tarlike substance on the rear passenger door handle, which I managed to get out, and a light scratch on the rear bumper, which I did not.