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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Bought the SUV, Ford Edge used. Immediately had transmission fail. Under warranty they fixed it. Driving away, no heater working. Told them immediately and they said, "Oh, not under warranty - you'lll have to pay" Heat was working before the service on the tranny. Months later, the mounting for the transmission "failed," was wiggling and broke the transmission fluid line. Now they want $3K to fix that. THIS COMPANY WILL SCAM YOU. BEWARE!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
Went for the FORD OIL CHANGE AND COMPLIMENTARY MULTI-POINT INSPECTION AND REVIEW VEHICLE REPORT CARD WITH CUSTOMER package. I had already known that the right front tire was leaking air; I wanted to see if they were telling the truth and they failed to tell me about that tire. Instead, they suggested that I needed new tires and that I still had some time, but not a lot. Guess what?! I blew that front right tire in less than 50 miles after taking it back. Im very disappointed to say the least.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to Germane Valentin, our Service Director, at 650-763-2400.
Bad service! They try to trick me!
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please contact our Service Director,Germane Valentin, at 650-763-2400 to discuss further.
While I appreciated Carlos' help (he gets 5 stars) on the clutch situation, I was able to call another dealership and get the work done for less than what he quoted. I also didn't like the $200 just to check out what the problem is. I'll continue going to the other dealership.
I no longer own this vehicle.
Esta mas ho menos no esta mal pero no esta bien que digamos
I have never walked away from serramonte Ford with a positive experience. Terrible customer service. My internal clutch has been repaired 3 times in 3 years and this last time they kept the car for over 5 days, and it still is having shuddering issues while it shifts.
They charge almost $200 just to diagnose each concern even though two of them were the same. Advisor never returned my phone calls & did the service without my consent. He said he thought it would be covered by the warranty but it wasnt. He said he gave me a great deal for the work they did, but Im still not happy. They had my car for 3 days! Will not be returning to Serramonte Ford!!
They lost my first appointment, never returned my calls, and service took longer than expected. I have to go there because I'm under warranty.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.