Serramonte Ford

4.4

Car Dealers
Colma, CA

About this business

Automotive Car Dealers

Location details

999 Serramonte Blvd., Colma, CA, 94014, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:30 a.m. to 8:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

4.46,246 reviews

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2013 FORD FIESTA SE Owner

4 years ago

Poor service was received from this dealership.

Business response:

We apologize if you feel you did not receive a 5 star experience with us during your visit. We'd like to hear more details of the situation, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.

2022 FORD MUSTANG GT Shopper

4 years ago

Terrible. I do not have much of a credit score but inherited a sum and was trying to purchase a car outright. First off they wont let you do that. You HAVE to finance the car and then pay off the loan but because of my lack of credit history they would not accept the personal check I wrote even after having me call the bank and verify that there was enough money in my account to cover the cost. Worst car buying experience I ever had and I own 4 cars

Business response:

Thanks for the feedback, as we cannot identify you by screen name please contact us to answer any questions/concerns about the situation. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.

2021 FORD MUSTANG Owner

4 years ago

Service (routine oil change) was prompt and speedy. However, employees never followed up on questions I had during my visit that they said they had to get back to me on, both simple questions like the windshield wiper from the factory being faulty and more complex questions like removing the Ecoboost's fake engine noise.

Business response:

Thanks for the feedback, we apologize for any miscommunication on our part. We'd be happy to speak with you, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

2018 FORD FOCUS ST Owner

4 years ago

Horrible service 3rd time my car has gone back in 3 weeks

Business response:

Thanks for the feedback. If there are any questions we can answer regarding the services done on your vehicle, we would be happy to answer them. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

2015 FORD C-MAX SE Shopper

4 years ago

The experience was not pleasurable. I purchased the vehicle. Bought an extended warranty. Traded in a vehicle I was undercut on. Sold back the vehicle. Submitted for a refund of extended warranty. Have yet to receive the refund and it was promised within 30 to 45 days. Not to mention the issue after issue I had regarding the checks they had given me for the trade in and for the purchase back of the c-max. I would not recommend them to anyone trading in a vehicl3. Dissatisfied.

Business response:

Thanks for the feedback, we want to address any issues pertaining to this situation so we can find a solution. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.

2018 FORD FOCUS ST Shopper

4 years ago

I will never purchase a car from here again. I bought a used car less than a month ago and it had to go into the shop the day after I bought it and now there are more issues. They guaranteed me the car had been thoroughly inspected and was in good order. Now I am stuck with a broken down car.

2017 FORD ESCAPE SE Owner

4 years ago

Be prepared to spend hours to get a basic maintenance service

Business response:

We apologize if you feel you had longer than usual wait time for your appointment. We want to address your concerns, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

2019 FORD TRANSIT T-250 Owner

4 years ago

Very friendly reception, very poor technical skill to work on FORD vehicle. Couldnt fix the problem and add more problems . Highly not recommended.

Business response:

Thank you for the feedback. We apologize if you feel you had a negative experience with us. Our technicians are highly skilled and make recommendations based off of their expertise. If there is an ongoing problem, we would like to speak with you about the situation. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

2020 FORD EXPLORER ST Owner

4 years ago

Service department held the car for 5 weeks with no communication with me about the situation and what they were planning to do to repair the car. I had to keep calling over and over again to get information, not happy with the service provided.

Business response:

We are so disappointed to learn of this situation. We would like the chance to try to make this better as we do strive to be transparent during the service process. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.