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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Highly improbable that my car was serviced at Serramonte Ford on 4/22/22. I was 3k miles away in NYC. Not sure where you're getting your info from. However, from my previous experience w/ them, their customer service is left wanting. I requested a key fob replacement in Oct and after a few em to get an update, it took me calling the Mgr who lit a fire under the person who took my original request to finally call me back in late Feb. She didn't even bother to apologize for ignoring my em/vm.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
Poor customer service The oil change was a secondary request among other things since the main reason was the truck's seat belt recall. Oil change was done but not the SAFETY recall. I will choose another service facility for your truck maintenance.
Business response:
Hello, customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
They lost a good customer through their own negligence.
Business response:
Hello, we are so disappointed to learn of this situation. We would like the chance to try to understand more about what happened. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
Was a horrible experience. Let manager know I would be waiting for oil change at the time of the appointment over the phone. Needed to get on the road right away as I was heading back over the pass to NV due to a storm coming in. Ended up waiting 4hrs for the vehicle to get an oil change. Was unacceptable : (
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.
Brakes needed to be replaced upon inspection but the parts had to be ordered. Promised to reach out in one week once the parts came in but no news after almost two weeks. It would be a courtesy to at least notify the customer if the parts were back ordered. And this was not the first time similar things occurred: an audio system was supposed to be ordered 8 months ago but there was no follow ups even with repeated inquiries.
Business response:
Thank you for bringing this to our attention. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.
Service advisors are friendly especially Henry Bueno the service manager but the cost to repair the vehicle is overpriced also asked to have something done did not follow specific instructions when requested labor rates are quite pricey and repair work is overpriced for a dealership especially when people are on a budget.
The car had a parasitic power drain and Serramonte Ford recommended a Body Control Module replacement (GEM). It was replaced and the problem still persists.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
This never happened. Also have NEVER been to serramonte ford
Business response:
Eric, we are sorry that a review was requested.
The car came back with the same issue.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your comment and service rating. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.