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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
not so good will not recommend this dealership. they lack of communication to their customers.
Business response:
We're disappointed to hear you feel there was miscommunication related to your service visit. We'd be happy to address your concerns. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Someone from the dealership contacted me and told me that the vehicle was not ready for sale. It still needed to be checked out and I would be contacted as soon as it was ready. I've never heard back about the vehicle, although I received several emails from the manager asking about my experience.
Business response:
We're disappointed to hear about any miscommunication with our team. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.
Had a 10:00 am appointment called at 1 PM to see what was going on with my truck. Left a message for service advisor called at 2 PM. Service advisor said they were working on my truck now. Service advisor called at 3:30 and said my truck was ready. Had my truck the better part of the day should not have taken that long to do a a simple fluid exchange for the tranny
Business response:
We appreciate your patience as we are still undergoing repercussions from the pandemic including parts and labor shortages. We'd be happy to address your concerns, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
They reported incorrect milage to Carfax and made my car dirty. They didn't perform the agreed maintenance, topping up fluids etc. Very unreliable service. Then they told me to contact a manager who is not even with the dealership anymore.
Business response:
We're disappointed to hear about this, please contact us directly to assist in correcting this issue. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
we no longer own this vehicle. We traded it in for a new truck!!! Who is having this work done and paying for it?? Marcus Gonzales
Business response:
Marcus, if you received this review as an error please contact us to make the proper changes. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400. Thank you.
Terrible!! My car is still in the shop since Aug. 26. This was the fourth time I had taken the car in for the same problem, Each time they said they could not get the wrench or engine light to come on. The worst part is your service rep and service manager would go days without contacting me about the progress of my car. Nor did either one return my calls. So I've had a rental car since Aug. 26 waiting for Ford to sent a new hybrid battery. Absolutely no communication with the customer.
Business response:
We appreciate your patience as our industry is undergoing staffing/parts related which issues which unfortunately extended many of our service appointments. We do apologize for any miscommunication on our end as we strive to be transparent with our customers and deliver them prompt service. Wed be happy to address your questions/update you on the status of your vehicle. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Much too long a wait Much too little information
Business response:
We apologize if you were not satisfied with your visit. We would like to gather more details as to what we can do to turn the situation around, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
I brought the car (my 3rd lease) in because the drivers side door hung is making a popping noise as it opens when it is fully extended. I left over the weekend and was called to pick it up on Monday and told that the repair would not be covered under warranty and I needed a whole new door. The service report says the the bolts are stripped - which is not the case! Whatever broke is inside the door and is inhibiting opening the window fully. When we picked it up my husband and I talked to the service manager who said he would... read more
Business response:
We apologize for any miscommunication on our end regarding your service work. Wed be happy to speak with you to address your questions, At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
They weren't able to fix the issue (blue screen back up camera) but they said everything got fixed.
Business response:
Thanks for letting us know your issue was not resolved. We would be happy to take a look at your issue if it can be replicated at the dealership and proceed with other options as to how to resolve this. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.