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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
the worst service provided EVER! Damaged my car and refused to repair it.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
The service advisor charged me for a tire rotation they didnt actually do. Upon reading the detailed report by the technician, it stated a tire rotation was not completed. I brought this to the attention of the service advisor, who reluctantly refunded me $20. And I was still overcharged for the oil change because I originally told the service advisor I was there for the $69 oil change special. The other issue is that I specifically included Zaktech reapplication in my online appointment request, and told the same service ad... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Showcase Honda sold me a car with to bad tires. They were so bad the tire shop said it was dangerous to drive. The fact I bought the car with my 5 year old daughter and they never said anything just made it that much worse.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Estuve una semana esperando para q me arreglaran el aire acondicionado segun no habia la pieza
Business response:
Agradecemos que confíe en nosotros lo suficiente como para trabajar en su vehículo. Podemos entender que esto debe ser frustrante. Lo antes posible, comuníquese con Sean Hoopes, Director de servicio, al 602-274-3800 y haremos todo lo posible para resolver esta situación.
I only had an oil change, but I asked them to check the key fob so it would work correctly. I still doesn't work!
Business response:
To address your fob concerns, please reach out to Sean Hoopes, Service Director, at 602-274-3800.
No staff was wearing masks, except the person who helped me. That indicates to me they do not care about their customers.
Business response:
We are disappointed to hear that you did not feel comfortable during your visit to our store. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. You can learn more about the measures we are taking to ensure a safe and clean environment at https://www.showcasehonda.com/news/updates.htm, or reach out to Sean Hoopes, Service Director, at 602-274-3800 to discuss your experience further.
Called, did not have the car I was looking for
I bought a used car from them 3/2021, I took it in for clear coat service which was part of buying the car. They brook a crime window trim, which I understand things happen. But what has transpired since is the very worse customer service I have ever had. There are not enough characters to tell of my nightmare. But it has been 6 weeks, and my car is still not fixed! Too numerous things to mention that have been negligent on their part, from leaving valve stem covers off the tires, to broken trim
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Terrible. Over estimated actual cost of repair. 2 and a half times over. Included extras in an estimate that I didnt ask the technician to look at. My advice, go elsewhere.
Business response:
Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,472 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.