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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Tried to nickel and dime me. Paid for a full service oil change, and my windshield fluid couldnt even be filled $300+ later. Dont ever trust dealerships. They are full of people who dont care, and just try and take your money.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
While the technician was fine, courteous and attentive. I was surprised when I was told "we're not doing car washes today" no explanation why. But the real shocker was that I paid over $113.00 for an oil change! So to pay more and get less makes a person feel taken. I understand inflation, but it would have been nice to have been told upfront the increase of cost.
Business response:
Thank you for your positive review! We appreciate all feedback We encourage you to visit our coupon page before your next visit!
Don't think you'll ever just get an oil change here. They come up with over a $1000 worth of necessary work wvery single time and my car has only 50k.
However, the odometer reading entered is not correct
Business response:
Please contact us with any concerns.
After a run of solid service appointments the last two have left me extremely disappointed. Over the summer a part was ordered to fix my door and never put in. It was only discovered when I went back to fix something else that wasn't working and then it turned into a cluster. The entire experience was never even addressed by a manager and no one followed up with me to try and make it better. My future appointments will be at a different dealership - as will my future purchases.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
My tires never got rotated and the Zaktek application was sloppy. The car was still dirty on the bottom of the doors. I will not be returning.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
The actual service work was done fine. The problem I have is with the sales end of the service done. My name was spelled incorrectly, car year was wrong and there was supposed to be a free car wash included with the service that day.
Business response:
Thank you for letting us know. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Service was very good. The price was too high.
Business response:
Thank you for your review! We encourage you to visit our website and look at our service coupons!
Took in a van for a 30,000 mile service. Perfect condition before the service except rear window molding that needed to be replaced. They dented the chrome trim replacing it in multiple areas and it needs to be replaced again. It took the third visit to have it in stock when requesting it each service. Now there is a fluid leak from the right front area of the engine that is staining my driveway. Noticed just before a trip. 2 unreturned calls from service manager today. Horrible service.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,472 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.