Silver Legacy Resort & Casino

Business response:

We are pleased to learn you enjoyed the Foreigner concert. Thank you for selecting Silver Legacy Resort & Casino for this memorable event. 

Business response:

Wir freuen uns, dass Ihnen unsere supermodernen und sauberen Zimmer zu einem tollen Preis gefallen haben! Es ist schön zu wissen, dass unsere Gäste unsere Bemühungen, komfortable Unterkünfte zu fairen Preisen anzubieten, zu schätzen wissen. Vielen Dank, dass Sie Ihre Erfahrungen mit uns und anderen potenziellen Besuchern teilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. 

Business response:

We are privileged to hear that you enjoyed your visit to Silver Legacy Resort & Casino. Thank you for sharing your experience with us. We're delighted that you found our location convenient, especially with the connection to other casinos and the free parking. It's wonderful to know that your family members were able to experience Reno for the first time during your stay. We appreciate you taking the time to provide your feedback and hope you'll visit us again in the future. 

Business response:

We value your input and appreciate you taking the time to share your feedback. Thank you for bringing this matter to our attention. We understand your concerns regarding the area surrounding our location. Your comments are important to us as we strive to provide the best possible experience for our guests. 

Business response:

We are delighted to hear you enjoyed Little River Band and our upscale to affordable eateries, Therese! It's wonderful that you found our room lovely and appreciated the range of dining options available. We're glad our tasty restaurants with reasonable prices added to your positive experience. Thank you for taking the time to share your feedback about your stay with us. 

Business response:

We sincerely appreciate your positive feedback about our clean facilities and great staff. We're especially pleased to hear about Juan's exceptional service in helping your wife find her way to the hotel when she got lost. Rest assured, we will recognize Juan for going above and beyond to assist our guests. Thank you for taking the time to share your experience with us. We strive to provide excellent service to all our visitors, and it's gratifying to know we succeeded in your case. 

Business response:

We sincerely apologize for the inconvenience you experienced regarding the room situation. We understand your disappointment about not receiving the king room you booked and paid for. We'll review our booking and allocation processes to prevent such issues in the future. On a positive note, we're delighted to hear that you enjoyed our dining options and found it easy to navigate our premises. Thank you for your feedback, as it helps us improve our services.