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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We came to see Little River Band and thoroughly enjoyed our stay. Upscale to affordable eateries. Room was lovely. Nothing Tasty restaurants with reasonable prices.
Business response:
We are delighted to hear you enjoyed Little River Band and our upscale to affordable eateries, Therese! It's wonderful that you found our room lovely and appreciated the range of dining options available. We're glad our tasty restaurants with reasonable prices added to your positive experience. Thank you for taking the time to share your feedback about your stay with us.
Clean Great Staff The Valet, Juan, found my wife. We got lost and helped her get to the hotel. Give Juan a bonus.
Business response:
We sincerely appreciate your positive feedback about our clean facilities and great staff. We're especially pleased to hear about Juan's exceptional service in helping your wife find her way to the hotel when she got lost. Rest assured, we will recognize Juan for going above and beyond to assist our guests. Thank you for taking the time to share your experience with us. We strive to provide excellent service to all our visitors, and it's gratifying to know we succeeded in your case.
Very Good I booked a king room and upon check-in, they had no king rooms available. No adjustment to price or accommodations for not having what I booked or paid for. Dining options were great and easy to get around.
Business response:
We sincerely apologize for the inconvenience you experienced regarding the room situation. We understand your disappointment about not receiving the king room you booked and paid for. We'll review our booking and allocation processes to prevent such issues in the future. On a positive note, we're delighted to hear that you enjoyed our dining options and found it easy to navigate our premises. Thank you for your feedback, as it helps us improve our services.
Very Good
Wonderful
Very friendly staff and very comfortable The easy way to relax Very easy and enjoyable
Business response:
We are delighted to hear you found our staff friendly and your stay comfortable and relaxing, Michael! It's wonderful to know that you had an easy and enjoyable experience with us. Our team works hard to create a welcoming atmosphere, and we're thrilled that it contributed to your relaxation. Thank you for taking the time to share your positive feedback. We hope to welcome you back again soon for another pleasant visit.
Wonderful Wish microwave in the room. View from room and helpful staff.
Business response:
We are delighted to hear you enjoyed the view from your room and found our staff to be helpful! These are two aspects of our service that we take great pride in, so it's wonderful to know they enhanced your experience. Thank you for your feedback regarding the microwave in the room. We appreciate you taking the time to share your thoughts, as guest input is valuable for our continuous improvement efforts. We hope to welcome you back again in the future.
The Silver Legacy meets all of my needs and I will come back again Too many e-mails between the time I made the reservation and checked in. For me, the Resort Fee is a rip off since I usually only stay 1-2 nights and go to the casino the whole time. I have a Caesars card, but don't know how to apply overnight stays and people with Caesars card, staying 1-2 nights shouldn't have to pay the resort fee It was great, I like the elegant decor of the lobby, but updated, clean, functional room. Nobody bothers me and I like the coff... read more
Business response:
We are delighted to hear you enjoyed your stay at the Silver Legacy! It's wonderful to know that you appreciated the elegant decor of our lobby, as well as the updated and clean functional room. We're glad you found the bed comfortable with plenty of pillows, and that you enjoyed the in-room coffee and small refrigerator. Thank you for your valuable feedback regarding the emails and resort fees. We appreciate your input and will take your comments into consideration. We're thrilled that overall, your experience met your need... read more
Wonderful ac,but they sent someone to clean .worked better staff in lobby
Business response:
We are delighted to hear about your wonderful experience! Thank you for noting our responsive maintenance and lobby staff.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,983 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.