Silver Legacy Resort & Casino

Business response:

We are ecstatic to hear that you found our resort clean and comfortable with a nice view of Reno. We're glad you enjoyed the cleanliness of the shower and the room's overall comfort. It's wonderful to know that our location allowed you to easily explore the downtown area. We appreciate your input regarding the need for more pillows and will take this feedback into consideration for future improvements. Thank you for taking the time to share your experience with us and for reaching out. 

Business response:

Thank you for your review of your Reno trip in 2025. We're overjoyed to hear you found our rooms comfortable and clean. We appreciate your flexibility in accepting a room with two queens instead of the deluxe king you had originally booked. Your satisfaction is important to us, and we're glad we were able to provide you with a pleasant stay despite the change in room type. 

Business response:

We deeply respect your feedback and greatly appreciate you taking the time to share your experience with us. We're pleased to hear that you found the room spacious, clean, and enjoyed the great view. It's also wonderful to know that you found the beds comfortable and appreciated the desk, fridge, and good WiFi. We value your input and will take note of your comment regarding the pillows. Thank you once again for choosing our establishment. 

Business response:

Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you found your overall experience to be very good. We appreciate your comments about the room, pool, and location. We have noted your suggestion regarding the air conditioning in the rooms and will take this into consideration for improving our services. Your input is valuable to us as we strive to enhance our guests' comfort and satisfaction. Thank you again for sharing your thoughts. 

Business response:

We are elated to hear about your quick pleasant stay at Silver Legacy Resort & Casino. Thank you for your feedback. We're particularly pleased that you found our employees to be professional and friendly, and that you had a successful visit to our casino. We appreciate you taking the time to share your experience with us. 

Business response:

We appreciate your feedback and are concerned to hear about the discomfort you experienced with the bed and pillows during your stay. We take our guests' comfort very seriously and will look into this matter. On a positive note, we are glad you found the bathrooms nice and the room clean. These aspects of our accommodations are important to us, and we're pleased they met your expectations. Thank you for taking the time to share your concerns and observations. Your input helps us improve our services for future guests.