This profile has been claimed by the business owner or representative.
Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good
Business response:
Thank you for reaching out. We deeply cherish your feedback.
Very good stay and I would happily stay there again I was satisfied, I didn’t have a problem with anything It was easy to navigate the hotel and casino
Business response:
Thank you immensely for your positive feedback. We are glad to hear you had a very good stay at Silver Legacy Resort & Casino. It's wonderful to know that you were satisfied with your experience and didn't encounter any problems during your visit. We appreciate your comment about the ease of navigating our hotel and casino, as we strive to create a comfortable and user-friendly environment for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.
I will consider staying at this location again unless a better deal is offered. I have back problems and really expected to use the jacuzzi. It was closed because of minor rain. My lady and I tried to pay to use the spa area and were told it was fully booked. The spa woman were actually pretty rude about us asking about the pool facilities. They told us to go find a phone and call the lobby management which we got no response. Very clean. The location is central to all that I wanted to
Business response:
We sincerely apologize for falling short in meeting your expectations during your stay. We regret that you were unable to use the jacuzzi due to the weather conditions and that you found the spa facilities fully booked. We also apologize for any rudeness you experienced from our staff when inquiring about the pool facilities. Your feedback is valuable to us, and we will use it to improve our service and communication. We appreciate that you found our location convenient and our facilities clean. Thank you for considering sta... read more
Exceptional service, property and rooms. N/A Great customer care and service. Ot was clean and had an app that checked in to see if all was going well.
Business response:
We genuinely admire your positive feedback on our exceptional service, property, and rooms. Thank you for sharing your experience with us. We're delighted to hear that you found our customer care to be great and that you appreciated the cleanliness of our facilities. It's wonderful to know that our app was helpful in ensuring your stay was going well. Your kind words mean a lot to us, and we're grateful you took the time to share them.
Pleasant
Business response:
We value your input. Thank you for your feedback.
gut lange Wartezeit beim Einchecken, da Zimmer noch nicht fertig Raucher Zimmer
Business response:
Wir entschuldigen uns aufrichtig für die lange Wartezeit beim Check-in und für die Unannehmlichkeiten, dass Ihr Zimmer bei Ihrer Ankunft noch nicht fertig war. Wir verstehen, wie frustrierend das sein kann, insbesondere nach einer langen Reise. Wir sind bestrebt, allen unseren Gästen einen reibungslosen und effizienten Check-in-Prozess zu bieten und bedauern, dass wir dieses Ziel bei Ihrem Besuch nicht erreicht haben. Wir freuen uns über Ihr Feedback und werden es nutzen, um unseren Service in Zukunft zu verbessern.
very nice
Business response:
We are overjoyed to hear that you had a very nice experience at Silver Legacy Resort & Casino. Thank you for your feedback!
Wonderful grande chambre avec 2 grands lits confortables. belle vue sur la ville. piscine chauffée et jacuzzi.
Business response:
Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous ! Merci d'avoir partagé votre expérience. Nous sommes ravis que vous ayez apprécié la chambre spacieuse, les lits confortables et la magnifique vue sur la ville. Nous sommes ravis de savoir que vous avez également apprécié notre piscine chauffée et notre jacuzzi. Vos commentaires nous sont précieux et nous espérons vous accueillir à nouveau prochainement.
Good Parking structure is so tight. It was hard to find a spot and even harder to park. All spots are for compact cars. Ease of check-in and good location with reference to UNR.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback on the parking situation and the ease of check-in. We're glad to hear that you found our location convenient in relation to UNR and that the check-in process was smooth. We understand your concerns about the parking structure and will take your comments into consideration as we continually strive to improve our guests' experience.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,983 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.