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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Silver Legacy Beds are super comfortable and pillows are very fluffy! Absolutely wonderful!!
Business response:
We are delighted to hear you enjoyed our comfortable beds and fluffy pillows during your stay at Silver Legacy Resort & Casino! It's wonderful to know that you had such a positive experience with our accommodations. We strive to provide our guests with a restful and relaxing environment, and we're thrilled that our bedding met your expectations. Thank you for choosing Silver Legacy Resort & Casino for your visit, and we hope to welcome you back again soon.
Great value A bit smoky in places Great location. Nice and clean. Great deal on the rooms.
Business response:
We are delighted to hear you found great value in our clean rooms and location. Thank you for noting the smoke concern - we continuously work to improve air quality.
Good
Business response:
Thank you for taking the time to provide feedback about Silver Legacy Resort & Casino. We appreciate your visit.
Great Stay The room was clean, the staff was friendly. Accommodations both met and exceeded our expectations.
Business response:
We are delighted to hear your room was clean and our staff was friendly. Thank you for recognizing how we exceeded your expectations during your stay.
Excellent hotel/,casino Finding the entrance was frustrating. Two times around the block when we saw self parking. Only then did we see luggage drop off on level 2. We're looking for hotel check in spot. Not like other hotels. Almost everything! Lots of restaurants to choose from. Everything you could want without leaving the casino.
Business response:
We are delighted to hear you enjoyed our hotel and casino experience! Thank you for taking the time to share your thoughts. We appreciate your feedback about entrance navigation - it helps us improve wayfinding for future guests. We're glad you were able to find self-parking and the luggage drop-off area, even if it took a couple of attempts. We're also thrilled to hear you enjoyed the variety of dining options available within our property. It's wonderful that you found everything you needed without having to leave the casi... read more
Very Good
Business response:
We are delighted to hear your positive feedback. Thank you for choosing Silver Legacy Resort & Casino.
Exceptional
Business response:
We are delighted to hear your exceptional experience at Silver Legacy Resort & Casino met your expectations.
Exceptional The bell hop was very lazy. We had to put our own bags on the trolley and load our car ourselves he just stood there even when we told him my husband just had shoulder surgery recently and couldnt load it himself. We are both disabled seniors so was disappointed with his service. He did stand there for a tip however. The room was very clean and quiet. Smelled very clean from linens and towels. The bed was very comfortable Location was great. This will definitely be our go to place now.
Business response:
We sincerely apologize for the unsatisfactory bell hop service you experienced during your stay. This is not the level of assistance we aim to provide, especially for our guests with special needs. We understand how disappointing and frustrating this must have been for you and your husband, particularly given your recent shoulder surgery. Please know that we take such matters seriously and will address this with our bell hop staff to ensure better service in the future. Your feedback is valuable and helps us improve our serv... read more
Good
Business response:
Thank you for your feedback on Silver Legacy Resort & Casino. We value your opinion and appreciate you taking the time to share your experience.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,983 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.