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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We had a fun time and great stay. Our room had no AC or fans, so our room was hot and stuffy. The property was nice, we had a fun time. Everything went well.
Business response:
We deeply cherish your feedback. We're glad you had a fun time and great stay. We apologize for the inconvenience with the room temperature. Thank you for choosing Silver Legacy Resort & Casino.
Good Należy poprawić czystość wody w basenie i na samym basenie. Hotel w samym centrum. Wygodne pokoje.
Business response:
Dziękujemy za szczerość. Zajmiemy się kwestią czystości w strefie basenowej. Cieszymy się, że nasz hotel był dla Państwa wygodny, a pokoje komfortowe.
Very Good Pool way too full of young kids. We went up twice but families were camped out for hours leaving no room or chairs for two adults wanting to relax by the pool.
Business response:
Thank you for your review. We appreciate your feedback regarding the pool situation. We understand your concern about the crowded pool area and the lack of available seating for adults looking to relax. Your comments help us identify areas where we can improve our guests' experience. We will take your feedback into consideration as we continue to evaluate our pool area policies and usage.
Good long line for checking in. that was actually terrible. there are check in machines but did not work. only two receptionists for about 30people lined up. took me nearly an hour to get a room key. clean and fun.
Business response:
Thank you for taking the time to share your experience. Your concerns about the check-in process are noted, and we appreciate your feedback on this matter. We're glad to hear that despite the initial inconvenience, you found the resort clean and fun. Your comments help us improve our services. Thank you for choosing our establishment.
Good
Exceptional Nothing Rooms are absolutely amazing and staff is soooo friendly!
Business response:
Thank you for your outstanding review! We sincerely appreciate your positive comments regarding our exceptional accommodations and amiable staff.
Very Good
We stayed because of a concert here and this was a safe option to avoid driving afterwards. The sheets were mediocre at best. The room was clean and we felt safe but just not special.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your stay to stay with us after attending a concert. We're glad to hear that you found the room clean and felt safe during your stay. However, we regret to learn that the sheets were not up to your expectations and that the overall experience didn't feel special. Your comments have been noted, and we will use this feedback to improve our services. We value your input as it helps us enhance our guests' experiences. Thank you ... read more
Wonderful The resort fee pisses me off, because booking .com says I didn’t have to pay it!
Business response:
We are sorry to hear about the issue you experienced with the resort fee. We understand your frustration, especially given the information you received from Booking.com. Thank you for your feedback on this matter. We appreciate you bringing this to our attention, as it helps us improve our communication with third-party booking sites to ensure accurate information is provided to our guests.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 42,172 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.