This profile has been claimed by the business owner or representative.
SimonMed Imaging - Estrella
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
8921 W Thomas Rd, Ste 101, Phoenix, AZ, 85037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
Recommendedlo k m gusta es que te atienden muy bien y un excelente tratado y las muchachas d enfrente hablan español por eso lo recomiendo
I had an MRI done in December of last year, and the tech totally blew my vein, and I had a full arm infiltration. The lack of concern from staff was appalling. Today I had to have a breast MRI, I went to a different location and was greeted by two male techs to do the breast MRI , first off this is my sixth year of having a breast MRI and I’ve never had a male tech do it. Nor was I informed when I made the appointment it was going to be a male tech, so I was visibly upset, but was going to go ahead with the test. Then the te... read more
Business response:
Hello, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
If you don’t mind waiting 2,5 - 3,5 hours to get x-rays done then this is your place.
Business response:
Hello Ilona, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
My ultrasound tech was great, but billing has been a nightmare. I paid my initial payment the day of and set up a payment plan. My card declined and they cancelled my whole payment plan. Now they have almost doubled my charged and are trying to overcharge me for my services. When calling the payment plan people on the phone she was so disrespectful and unhelpful I had to call in multiple times and am still waiting on the office to reach back out to me with an explanation of the overcharges. I will update if this is ever reso... read more
This company is a complete and utter joke. Trying to schedule on the phone is a nightmare with not being able to understand someone that barely speaks English. Takes a week to get insurance approved only to be referred by my Dr. that has already approved my insurance. Using the website is just as bad if you don't have the info that the Dr. sent over to the company. Trying to get anything done is just a nightmare.
Business response:
Hello Adam, if you are in need of assistance, please email your information to info@simonmed.com so we may reach out to you. Thank you.
Used to love these guys, but something has changed there unfortunately. Massive, negative changes: 1. They have reduced the amount of seating, removing the previous double rows of chairs in favor of placing chairs against the walls leaving 90% of the room open, but with nowhere to sit. End result is: A. Many people having nowhere to sit; B. Many people leaving; C. There’s a *line* now to talk to the single person at the counter that will listen to your concern (many tire and leave); D. Calling the office while yo... read more
Business response:
Hello, thank you for reaching out to us. We value your feedback and would like to speak with you regarding your experience. Please email info@simonmed.com so we can obtain additional information and reach out to you. Thank you!
SimonMed is horrible. They messed up my service and billing and now I have to jump through hoops to get my money back for them doing a procedure they didn't have authorization to do. I keep getting shoved to different departments because no one wants to fix it. I can't even speak to a manager. So disgusted.
Business response:
Hello Lisa, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to billing@simonmed.com so we may reach out to you. Thank you.
RecommendedThe service front to back was great, though I got a huge bill, because I think they did not look at my current insurance card, They looked at a insurance card that I had used years earlier in another state. When I filled out the paperwork, I gave them the current insurance information, it appears they did not look there.
Business response:
Hello Will, thank you so much for your kind review, we really appreciate it.
Billing is always trying to get me to pay more than what my insurance says I owe. Can't get through the phone system!
Frequently asked questions about SimonMed Imaging - Estrella
How is SimonMed Imaging - Estrella rated?
SimonMed Imaging - Estrella has a 4.4 star rating with 4,936 reviews.
When is SimonMed Imaging - Estrella open?
SimonMed Imaging - Estrella is closed now. It will open tomorrow at 6:00 a.m.