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SimonMed Imaging - Fountains
- Diagnostic Imaging
- Glendale, AZ
About this business
Location details
5620 W Thunderbird Rd, Ste A, Glendale, AZ, 85306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedSimonMed was a great experience. The staff are very friendly. The office was clean and pleasant. The wait time was short. I was a walk in and only waited 20 minutes.
Business response:
Thank you for the review, Roxanne!
RecommendedYes they were very nice and on time
Business response:
Thank you for the positive review, Syma!
SimonMed Fountains is horrible! We had an appointment for 9:15 AM, arrived at 9:00 AM. When they had received the order from the Dr. they called and texted us to make the appointment. It is 10:00 AM and they have not even called my husband to go back for his CT. They just called us to the desk and said it will be even longer of a wait because, “They didn’t receive the order.” That was sent to them directly by the doctor and was the whole reason they even contacted us to begin with.
Business response:
Hello Jessica, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, thank you.
So frustrating. The appointment line was horrible. After having to have the Dr call to schedule the appt., they ended up canceling it b/c the clinical notes were not included and insurance would not pay. Instead of reaching out to me or the Dr office, they cancelled a very hard to get appt. Had they simply called, we would have had the Dr send in the info OR I could have approved user pay. The call center staff was unhelpful and rude. I FINALLY was able to get help from someone who spoke good English to help! Took an ... read more
Little tip, don’t schedule 50 people at the same time… terrible experience
Yesterday I had an appointment for 2 different tests, 1 test went smoothly, however after the 1st one completed, I was told to go back and wait for my next test. So I’m sitting patiently awaiting my call, about 15 minutes I overheard the front desk tell a new patient that they are not doing that type of test today, after he left I had to wait for 1 person take care of 4 people in line while they other person worked on leaving for the day, after that wait I finally got to the front desk and asked them what’s up, she just said... read more
Business response:
Hello Shawn, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
The only reason I went to Simon med was because my doctor could access my reports. My first appointment was scheduled at 9:30. I received several texts requesting insurance information and Medical history. I filled these out and arrived at the requested time of 9:15. I checked in at 9:15 AM and waited until 10 o’clock to ask how much longer it would be. The receptionist told me my appointment was at 10:30. I tried to show her the texts that I had received but she just continue to tell me it was at 10:30. I had another appoin... read more
Business response:
Hello Julie, we appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.
RecommendedFirst appointment cancelled because of down computers. Second appointment I waited an hour and a half. Apparently tech went to different office. If I was late I would have been charged for the visit and would have had to make another appointment. Receptionist was very apologetic and nice but it doesn’t excuse incompetence.
Business response:
Hello Carol, we appreciate your positive review, thank you.
Long wait when I had an appointment, rude receptionist
Business response:
Hello Forrest, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
Frequently asked questions about SimonMed Imaging - Fountains
How is SimonMed Imaging - Fountains rated?
SimonMed Imaging - Fountains has a 4.5 star rating with 3,088 reviews.
When is SimonMed Imaging - Fountains open?
SimonMed Imaging - Fountains is closed now. It will open tomorrow at 7:00 a.m.