This profile has been claimed by the business owner or representative.
SimonMed Imaging - Mesa Desert
- Diagnostic Imaging
- Mesa, AZ
About this business
Location details
1111 S Dobson Rd, Ste 105, Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
2 years in a row using this location for my mammogram, they had a 45 min wait last year despite me having an appointment. This year I was told to arrive at 6:30 for my 6:45 appt, verbally and via text. I arrived at 6:30, the building was locked & lights were off. I had to wait until 6:50, the person told me “it’s been a morning” when I asked why I had to arrive just to wait for 20 min. Tech was great but office staff is lacking.
My technician talked to his manager for 45 minutes while I waited for my 7am scan that took 2 minutes.
Business response:
Hello Magdalena, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.
at 230 pm there was a 2 hr wait for a simple XRay (walk in only). this facility at 63rd st in Mesa opens at 830 am. the next day at 840 am there was a 2 hr wait. the conversation about whether I cd be guaranteed a place in line if I left and other information was just as illogical. I'll be looking elsewhere in the future.
Business response:
Hello Suzanne, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@SimonMed.com where we can gather further information.
I went in for a basic chest xray person behind the counter, George never greeted me & never acknowledged me. I stood there for over 5min while he work on his computer. Then he accused me of being rude
Business response:
Hello Esimnachibia, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
RecommendedAbsolutely terrible. Something that should be as simple as calling to check the time of an appointment is made unreasonably difficult. The ludacris amount of so-called security measures just to say "10:00" has absolutely nothing whatsoever to do with security or safety. It's just them being a-holes.
This place is a scam or ran by scam artists who steal ppl money. I paid $500+ the date of service and they sending me bills 6 months later. My insurance company said they shouldn’t have taken a payment the day of service. They owe me money and I want my money back now.
Business response:
Hello Dandrese, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
I had the worst experience ever there while getting a mammogram. The tech seemed bothered, she was rude and made unnecessary comments. She made me feel like I was bother to her for her to actually do her job. I am tuff but this woman broke me. I left there in tears. I do have to say the Office Manager Lexie was very kind and understanding when I called to complain. this is the first time in all the years going to SimonMed that I encountered someone so uncaring.
Business response:
Hello Kristina, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Absolutely WORST COMPANY EVER!!! If you have any other option, take it and RUN from this company. Their scheduling process is a nightmare, they cancel your appt. with no notification, run you around on the phone for hours, hang up on you while being "transferred", and quote then charge different prices. Nightmare experience, and the communication in this company is abysmal. Save yourself the lost time, money, and frustration. NEVER again.
Business response:
Hello Kim, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
I had scheduled a mammogram/ultrasound on July 2nd. They insisted I put a card on file in order to have my appointment. I was assured that I would be notified before being billed any remaining balance due after my insurance was billed. Instead, I have been continuously billed even after my account was paid in full, and was double or quadruple billed each time. I called on September 16th and was told they would open a dispute and send a refund. I have not received a refund and was just charged AGAIN on October 10th! Twice! I ... read more
Business response:
Hello Stacy, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
Frequently asked questions about SimonMed Imaging - Mesa Desert
How is SimonMed Imaging - Mesa Desert rated?
SimonMed Imaging - Mesa Desert has a 4.2 star rating with 6,506 reviews.
When is SimonMed Imaging - Mesa Desert open?
SimonMed Imaging - Mesa Desert is open now. It will close at 5:30 p.m.