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SimonMed Imaging - Mesa Desert
- Diagnostic Imaging
- Mesa, AZ
About this business
Location details
1111 S Dobson Rd, Ste 105, Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
was waiting for 3 hours to have my mamo and an mri my paperwork was in the wrong file. they didn't preauth for my mri .
Business response:
Hello Katrina, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
RecommendedClinic people are good. If you have issues making appointments go to nearest clinic and ask for help. Scheduling staff is either overworked and need help or under trained or just don’t give a sh!t. Appointments changed at last minute, appointments lost, no prep info given. Scheduling calls and leaves a message to call back but they NEVER answer the phone.
Business response:
Thank you for the feedback Gene, we appreciate it.
Worst experience ever. We took our 18 month old daughter for x rays and waited two hours because the tech or front desk didn’t handle accordingly. Once I escalated come to find out the tech was just sitting at his desk. The worse part is something was clearly wrong and no action was taken just kept smiling at us when we were clearly upset. I apologies or acknowledgement of the poor service. Looks like this is an issue with management starting with the regional manager but hey keep him or her k. The payroll!
Business response:
Hello Steve, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
Review is regarding the Higley location in Mesa: Front desk receptionist was rude. She didn't greet me and I stood at the counter for 5 minutes while she entered in another patient's information. Then she tells me that my appointment will have to be rescheduled because I'm 5 minutes late despite the fact that I've been ignored by her at the front for the last 5 minutes. Where is the customer service??? I will never return to this location.
Business response:
Hello Ciara, thank you for taking the time to leave us a review. We are very sorry to hear you left with such a poor impression. It is disappointing to hear any visit fell short of our quality expectations. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
Muy mal servicio mas de dos horas de espera no hay nada bueno que decir
Business response:
Hola Yurixa, Lamentamos mucho escuchar acerca de esta experiencia. agradecemos que se haya tomado el tiempo de dejarnos sus comentarios para que podamos mejorar. Gracias.
Very frustrating. I was sent to the location closest to me only to find out they were not doing X-rays that day. Was sent another and promised they were. Nope. Finally found a location far from my home that was doing X-rays. I waited an hour and half to get called. Staff was great, but the wait time and the driving all over to find a good location was senseless. Especially when you’re in pain the whole time.
Ladies at the front desk were rude, the guy doing the pelvic exam was very nice and knew how to do his job and made me feel more comfortable.
Business response:
Thank you for the feedback Anabrenda, we appreciate it.
xray tech shows no sympathy toward one who is in pain and receiving service truthfully the entire company needs a customer service training course unfortunately this is who my lawyers and doctors go through but I will say the office on kyrene has Lovely workers respectful considerate and pleasant.
Business response:
Thank you for taking the time to share your feedback Nina, we appreciate it.
Very disorganized! I have been going there for years and have seen it go down fast. Not sure if I will go back in the future.
Business response:
Hello Linda, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
Frequently asked questions about SimonMed Imaging - Mesa Desert
How is SimonMed Imaging - Mesa Desert rated?
SimonMed Imaging - Mesa Desert has a 4.2 star rating with 6,506 reviews.
When is SimonMed Imaging - Mesa Desert open?
SimonMed Imaging - Mesa Desert is open now. It will close at 5:30 p.m.