SimonMed Imaging - Ocoee II

John S 

on BBB

2 years ago

We called and received a cash pay quote of ****** for my husband's MRI. At check-in they inquired about insurance, and we advised we had no coverage in the ***************, and we would be paying cash. We paid the quoted price of $****** as a cash pay patient. We are now receiving bills for $943.00 because they billed our insurance and are now asking for the balance. Upon a first call on 3/16/23 we were advised that we could disregard the bill, as they balance had been removed. We are now getting final notices with the threa... read more

Cecile M 

on BBB

2 years ago

This company is conducting unfair business practice! They get your insurance information prior to the service and charge more than the copay at the time of service. After reading all the reviews, how do they get away with this business conduct??? it seems like they take your money and use for their business operations. it takes ***** days to process the refund according to their billing department. they should be paying interest on that money already! this shouldn't be the case when they get the insurance approval before the... read more

Kendel B 

on BBB

2 years ago

They are great company for imaging, but I paid for my imaging and then my insurance paid it. I have been fighting with there billing department for 2 months now to get my money back. They can never get a supervisor on the phone to help me and they keep just telling me to watch my bank. 

Felicitas Z 

on BBB

2 years ago

According to my insurance's explanation of benefits, SimonMed double charged me for my ultrasounds and I have not been able to get ahold of anyone to request a refund. 

Gerolin J 

on BBB

2 years ago

Has not issued refund for overpaying co-pay. I had an exam on Jan 9, 2023 and paid a $175 co-pay. Received the *** from my insurance and the co-pay should only be $50. I have called SimonMed 5 times over the last 3 months and they tell me everytime to call back in 2 weeks. The last time I called they told me they hadn't received the *** and to call back in 2 weeks. I asked to speak with a manager and they told me they sent my request to their manager. Well, I never heard back. Would like to have this company investigated, th... read more

Christina M 

on BBB

2 years ago

They have the most horrendous customer service I have ever experienced in my life. Complete disarray and misinformation - won't transfer you to a supervisor, won't give you a reference #, can't even CORRECTLY capture the billing issue to resolve an issue. They could not get their act together on files coming over from SMIL, even when they confirmed BEFORE My appointment they had my reports. They billed me for 3 tests when I had 2. I've spent hours trying to resolve issues and they clearly DO NOT CARE. 

Susie J 

on BBB

2 years ago

Tried to call office many times no one answers. Only people that answers are from other areas and they say they can't get Clermont to answer either. ********************* 

Diane H 

on BBB

2 years ago

Simon Med charge me a copay for an exam. In less than a month they were paid in full by ********* I have been trying to get a refund of my copay for 5 months. They just say call back in ***** days. I can not get anywhere with them. I believe they need to be investigated because there are so many complaint about this here. 

Rainee T 

on BBB

2 years ago

I went to Simonmed for a MRI in January of 2023. This facility overcharged me by ****** and I tried to dispute this amount with the front desk person, however she was unhelpful. Once I verified my EOB with my insurance I found that I only owed the ***** copay not the full amount. I have tried calling them, emailing them and also tried to dispute my cc charge to no avail. I have yet to receive a refund for this amount. I believe this is a very bad practice and FRAUD!!!I also found their service horrible compared to SMILE and ... read more