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SimonMed Imaging - Ocoee II
- Diagnostic Imaging
- Ocoee, FL
About this business
Why Choose Us SimonMed Imaging and its affiliates have been serving the community for over 30 years. Our mission is to provide best-in class affordable care through the use of advanced technology. We have patient-focused staff and highly trained medical professionals. SimonMed has over 160 convenient locations across 11 states and provides late night and weekend appointments to accommodate patients.
Location details
10125 W Colonial Dr, Unit 114, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This is my first time getting mammogram. When trying to schedule, they kept asking what kind of mammogram would I need despite that I told them exactly how it's ordered. I ended up scheduled for both routine mammogram and ultrasound. Even when I'm at the facility, the tech saw my order, and they never warned me anything about this not-needed ultrasound. Only to find out later that I didn't actually need to get the ultrasound, and it is not covered 100% by our insurance. So I have to pay for it. I also noticed that there was ... read more
Beware of Simon Meds tactics. I had been trying to get in for a CT Scan. I scheduled an appointment and they said everything was good to go. When I arrived they said my insurance had not approved it yet. They have been trying to get a hold of my doctor too was another excuse they gave me. I asked why then schedule the appointment and/or make me aware of the situation. They said that they don’t do that and it’s not only until you come in do they tell you. Then if your insurance denies it you have the choice to pay out of pock... read more
Had an appointment that I made on line for an X-ray. My appt was for 7:30am. I arrived early pursuant to emails and 3 text messages reminding me of my appointment. Upon arrival I waited another 10 minutes because of their tediously slow check in process. Upon my turn, I was informed they don’t take appointments - only walk ins. Wait would have been an hour, because they don’t even start until 8 am. Crazy inefficient business. Why allow appointments if you don’t take them???? Very customer unfriendly business!!!!! I asked rec... read more
I have never had a worse experience with a business. I should have known better after it took be 2 hours to get an appointment scheduled. I waited on hold, got passed around 4 times to different people and all of that took 2 hours to make a simple appointment and the only location they could get me in for was an hour away from my home even though there are SEVERAL Simonmed's near my home as I live in a urban area. Fast forward to the day before my appointment, less than 24 hours I might add, and I receive a call while I am a... read more
Charging me 400.10 for ultrasound on abdomen. UHC says I don't have a copay. Scheduler says speak to billing. Billing says scheduler must call insurance. Insurance gave me their name and reference #. I have been re scheduled 3 xs only to find out the 3rd one was canceled. This place is absolutely HORRIBLE. At this rate I'm going to hospital just in case it's life threatening. Unbelievable. This has been going on since the beginning of April and today is 5/4/21 SHAME ON YOU SIMONMED IMAGING
Terrible customer service to say the least! I have many experiences with Simonmed Imaging for over 7 years and they have been horrible. Trying to reschedule or make an appointment is almost impossible since the staff is not trained well or able to comprehend English very good. How many complaints do customers need to make in order to have the BBB give them lower than an A+ rating? Seriously- this is shocking and shows customers/patients how little the BBB does to enforce how well medical companies run in our country! Shame o... read more
The people I came in contact with were great! My issue is the automated calls at 6:00 am to schedule an appointment for follow-up images. I called and complained yesterday, the woman I spoke to said she was emailing the supervisor so the issue would be resolved, This morning I got another call at 6:09 am. I don't understand how they can set a system up to call people at a VERY inappropriate time. ***** *
In my opinion, SimonMed has the worst customer service of any provider I have every dealt with. They direct you to a web site to make appointments but after you try that the site says call the office. If you call the office, you are forced to wait on hold for 20-30 minutes. When an agent finally answers, you discover they are poorly trained and can't speak basic english. Then the agent's computer system will freeze up and they need to reboot, keeping you on the line longer. It took me 45 minutes just to make an appointment. ... read more
I made an appointment for MRI online. The front desk clerk Desiree in the San Tan Valley office told me that she didn't have any appointments set up for me and she set an appointment for the 28th of April my appointment was April 16th at 4:40 pm. She was very short and very rude about the appointment because I pushed back saying I do have an appointment I do have confirmation email from you guys saying the appointment is scheduled for today and on my online account. She said that doesn't matter they don't have it in their re... read more
Frequently asked questions about SimonMed Imaging - Ocoee II
How is SimonMed Imaging - Ocoee II rated?
SimonMed Imaging - Ocoee II has a 4.3 star rating with 5,689 reviews.
When is SimonMed Imaging - Ocoee II open?
SimonMed Imaging - Ocoee II is closed now. It will open tomorrow at 7:00 a.m.