SimonMed Imaging - Redwood City

Ayes A 

on BBB

4 years ago

SimonMed has a consumer rating of 1.25 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. SimonMed ranks 80th among Medical Equipment sites. Incompetence is the best word. Don't use any of their offices. 

Michael N 

on BBB

4 years ago

I had been to Simon Med in the past with no issue. This time i needed an MRI on my ankle for a possible break in the bone or tendon. I called their appointment line, got a third world vendor, gave them my United Health Care info and group number. I stated Simon had Blue Cross from my last time but was invalid. I also stated neither plan required an approval as they are large group plans. I went yesterday at 2:00 for my 2:30 appointment. The office was a mess. There was 1 person at the 4 person counter, who said she was the m... read more

Sarah N 

on BBB

4 years ago

I went to SimonMed for an ultrasound. While at the clinic, the entire staff seemed incredibly nonchalant about their jobs, a clear indicator they're not happy employees. After being quoted ~$36 and later receiving a bill for the same amount, I assumed I had paid in full. It took three requests to finally have them send the test results to my physician. That said, they didn't include where the fibroids were located, key to diagnosing and treatment. They also didn't include the actual film so that my doctor could see where the... read more

T. J. 

on BBB

4 years ago

ZERO STARS IS MY REAL ANSWER! I currently have a 12pm appointment, it's currently 11:37am. I call 1 hr and 12 minutes ago to verify my insurance is covering this and I won't have to pay any money out of pocket. I'm STILL on hold and this will make the 3rd appointment Simon Med and their incompetence has made me miss. A MRI and now a mammogram and pelvic ultrasound. I promise if ANYTHING is wrong with me when I go somewhere else due to Simon Med's negligence I WILL BE SUING THEM ! THIS IS OUTRAGEOUS! PEOPLE'S HEALTH AND LIVES... read more

Jodi B 

on BBB

4 years ago

I called SimonMed to verify that it was in network, before calling my OBGYN to get a referral for my mammogram. I gave SimonMed my insurance information and was told that I was in network. My OB sent the referral to SimonMed. Then SimonMed called me to schedule my appointment. During that time, I again provided my insurance information and said I wanted to confirm they were in network. I had already canceled one appointment with another imaging center after finding out that it was out of network on the day of my appointment ... read more

Sid C 

on BBB

4 years ago

My mother need a chest x-ray’s because she wasn’t able to take a TB test. We arrived at Simon med at Dobson and southern Avenue at 8:00 PM when we signed in they said x-rays don’t open until 830 and there would be a half hour wait and I said that was fine. My mother is 91 years old and feeble. An hour and a half after we were there I got up and asked why we hadn’t been seen yet that we were only supposed to be there for an hour as told when we got there. They gave me a lot of excuses and stupid reasons and blah blah blah thi... read more

FH 

on BBB

4 years ago

This is my first time getting mammogram. When trying to schedule, they kept asking what kind of mammogram would I need despite that I told them exactly how it's ordered. I ended up scheduled for both routine mammogram and ultrasound. Even when I'm at the facility, the tech saw my order, and they never warned me anything about this not-needed ultrasound. Only to find out later that I didn't actually need to get the ultrasound, and it is not covered 100% by our insurance. So I have to pay for it. I also noticed that there was ... read more

Anthony S 

on BBB

4 years ago

The appointment process is a nightmare! Impossible to speak to a human being, ask questions, obtain clarifications. Next time a doctor send me to SIMONMED I will refuse. 

Araceli M 

on BBB

4 years ago

Beware of Simon Meds tactics. I had been trying to get in for a CT Scan. I scheduled an appointment and they said everything was good to go. When I arrived they said my insurance had not approved it yet. They have been trying to get a hold of my doctor too was another excuse they gave me. I asked why then schedule the appointment and/or make me aware of the situation. They said that they don’t do that and it’s not only until you come in do they tell you. Then if your insurance denies it you have the choice to pay out of pock... read more