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SimonMed Imaging - Redwood City
- Diagnostic Imaging
- Redwood City, CA
About this business
Why Choose Us SimonMed Imaging and its affiliates have been serving the community for over 30 years. Our mission is to provide best-in class affordable care through the use of advanced technology. We have patient-focused staff and highly trained medical professionals. SimonMed has over 160 convenient locations across 11 states and provides late night and weekend appointments to accommodate patients.
Location details
345 Convention Way, Ste D-1, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SimonMed sent letter, that arrived on a Friday, stating the imaging I had made an appointment for (the following Monday) needed prior approval from the insurance company and wanted my doctor to respond by Sunday. Needless to say SimonMed's time line was an impossibility. Also my insurance does not require prior approval. So I call and make another appoint which they cancel for the same reason. When my insurnace company tried to call, there was no answer for providers. I then called SimonMed back and was told it was SimonMed'... read more
Originally I was supposed to have a arthrogram with contrast on my hip at the ******** ****** location. I was initially scheduled without contrast. Luckily I verified that before the appointment. They said it was not ordered with contrast, but I know my doctor did order with contrast. It was on the order and it got missed.Literally as my husband was driving me down for the appointment, after he and I both took days off work, and I medicated for anxiety, I got a call saying they have to cancel my appointment , that they don't... read more
Worst place ever. Very unorganized and have no clue. Had to call multiple times for my appointment which was faxed over. They sent me a link to fill out paperwork on line and download my insurance info......which I did. The day before I received a call verifying my appointment. She stated to arrive 30 min early to fill out paperwork. I advised I had filled out online......she said oh I do see that. Arrived 35 min early for appt and office has no clue. They verified nothing. Have been waiting for 1 1/2 hours and they have not... read more
This is the ***** place I've ever been, medically speaking that is, and that is saying something. This place should be stripped of their license. They are rude, incompetent, unprofessional. I waited in line for 30 minutes to check in, even though I had supposedly checked in online. What a joke. Four people sitting around behind the counter and only one working. The rest were "training", ha! Then they didn't have my doctor's order, supposedly, although I had been told by the doctor it had been sent. I'm sure this pathetic pla... read more
ZERO This "business" should be stripped of their license to practice.Not only is the front office staff rude and unapologetic, when there is an issue, the manager will refuse to discuss or apologize for the situation.Zero customer service or integrity.When I scheduled an appointment, that was verified through text message, upon arrival I was rudely told to "re-schedule" and the manager was "too busy" to speak with me.Based off their "************** & Responsibilities" they have infringed on several levels that their own webs... read more
when trying to look at records online it tell you that the location needs to set up a patient portal yet when you call no one answers to ask bout how you get this done.lousy company to get any type of service from
SimonMed is the absolute worst. Back in the early days they used to be one of the best in the business. Now they are hands down the bottom of the pit. On 3 different occasions I have made or had made by doctors appointments for tests. When I arrive fir the **** told there is nothing scheduled in the system. 3 TIMES! Once was an online scheduled appointment. They told me there are frequent issues with that booking system that result in them not showing up on the schedule. If that is true take down the system so they are not w... read more
The exam staff was excellent. Then the problems started trying to get a clean exam report for myself and my primary care doctor. Website and portal are worthless. Help and chat feature is worthless. They need to do a much better job.
Absolute worse. Good luck even trying to make an appointment. I tried 4 times to talk to someone who could speak English well enough to be understood. This company has gone in the toilet in the last 5 years.
Frequently asked questions about SimonMed Imaging - Redwood City
How is SimonMed Imaging - Redwood City rated?
SimonMed Imaging - Redwood City has a 3.4 star rating with 958 reviews.
When is SimonMed Imaging - Redwood City open?
SimonMed Imaging - Redwood City is open now. It will close at 4:30 p.m.