SimonMed imaging - Winter Park II

Debbie R 

on BBB

2 weeks ago

My appt was at 10:45am, I walked out at 12:45pm. The receptionist walked out of the front office twice to talk on her cell phone. I thought I filled out all my forms. Until the *** tech said she didnt fill out all the forms. And reprimanded her in front of everyone in the waiting room. He told her she needs to make sure to better see what shes doing. The so called receptionist told me I missed a form. I told her she never gave me that form in the first place. Then she told me to fill it out ASAP. I filled it out, she told me... read more

Moi I 

on BBB

2 weeks ago

Incompetent billing department that provides false information Insurance paid them after they had charged me for the service. I called to request a refund and they confirmed that a refund check has been processed to give it 30 business days. I called in-between the 30 business days just to confirm and was told the same thing. I didnt receive the refund check and when I called after the 30 business days only to find out that it was sent to the wrong address the whole time. I dont know why they didnt discover this when I calle... read more

luca v 

on BBB

3 weeks ago

Completely unacceptable experience and a profound waste of time. I booked an MRI appointment over the phone, carefully providing all necessary details, including my insurance information. Upon arriving at the facility for my scheduled time, I was informed my appointment had been arbitrarily canceled.I received absolutely no prior notification of this cancellationno phone calls, no voicemails, no text messages, and no emails. When I asked for an explanation, the front desk receptionist was incredibly rude, dismissive, and def... read more

Helen F 

on BBB

a month ago

I am extremely disappointed with the service I received from SimonMed Imaging at the *************** *********** mother had two MRI appointments scheduled back-to-back. We received three separate calls confirming both appointments, yet only 30 minutes before the scheduled time, I was informed that the two MRIs had been scheduled at two different locations. This was extremely frustrating and unacceptable, especially with so little notice.The person who called me, *******, was rude and aggressive. She repeatedly talked over me... read more

S N. 

on BBB

a month ago

I am deeply disappointed and frustrated with SimonMeds billing department. I recently discovered that they sent an outstanding balance to a collection agency for a date of service I knew absolutely nothing about. SimonMed never sent me a statement, an email, a text, or placed a phone call regarding this balance.Worse yet, I have physically been to a SimonMed facility four separate times since the original date of service, and not once did any front desk staff or billing representative mention a balance due. I have exceptiona... read more

Julia A 

on BBB

2 months ago

SMI Charged me $100 for a test that was already paid for. The receptionist computer stated " do not charge customer" but charged anyway. I have called billing department at least 13 times and they say the refund is on the way which it never has been. The test was on 7/30/26 and I still cant get a refund. Saw this is not abnormal for this company 

Zubin T 

on BBB

2 months ago

I had an appointment for which I needed to take meds to slow my heart rate. Took the meds as directed showed up for the appointment and they told me I needed to reschedule as they were overbooked. Now they call me through some automated messaging and Ivr bots saying I canceled and i need to reschedule 

Karen B 

on BBB

2 months ago

For a year now they keep trying to bill me for the same service that I already paid for. I wrote letters and showed proof of pmt. But they keep harassing me. Also its a different amount everytime they send a bill. No explanation helps l am so upset I don't know what to do. 

Felicia F 

on BBB

2 months ago

****************. They have made mistakes at literally every level of my experience. They input the wrong date of birth, no insurance (when it was provided twice to them), incorrectly billed me, wouldn't process my refund for an overpayment.