SimonMed imaging - Winter Park II

Beth N 

on BBB

a month ago

I had high hopes for SimonMed as it's a much needed service. Unfortunately my experience was not good. My initial thought was that the facility was clean and the staff seemed friendly, but the quality and accuracy of the service is very poor. I went in for a scan that is used to create a ratio when compared to others of the same gender and age. The ratio is very different for men than it is for women. My file clearly says female, as does my drivers license and quite frankly my chest, whom the tech connected electrodes to. No... read more

Roger M 

on BBB

a month ago

I was charged $600 for a CT scan even though I have an approval confirmation number from my insurance company. I called 3/25, 4/16, 5/15, 6/3, 7/1, 7/11 and today to try to resolve and get a refund per my EOB of $300. I was hung up on numerous times, including today after waiting and hour and 11 minutes for a supervisor. I was constantly told to wait ***** days and each time that my case was escalated to management. 

Peggy D 

on BBB

2 months ago

SimonMed's negligence and gross incompetency may result in a three month delay of my surgery. Over the course of 5 days, more than 5 hours of phone calls, six representatives including a supervisor, they lied to me repeatedly and failed to perform even the smallest attention to detail. This is all documented and can be proven by the recorded phone calls for "quality assurance" purposes. 

Sandy B 

on BBB

2 months ago

Imaging was fine, however their process and patient tracking for payment is horrendous. I paid co-pay at time of service $75 and had the scan done for my mom. 30 days later I started getting recurring voicemails, and SMS that the authorization was done and ready to do the scans (no way to shut off the notifications). Then I started getting calls and bills for $75 that I already paid. Nightmare of a process to authenticate to speak to them on their ERROR, but when I did, the agent saw that I had paid "it just wasn't linked to... read more

Angel H 

on BBB

2 months ago

I wish I could give ***** stars. I work for a medical facility and it is a nightmare trying to get results for patients. I have had patients call me a week after having imaging done and we have no results. I have been told by the third party that answers Simonmed phones that the radiologists have not read images to provide reports. When asking why the reports are taking over a week, I am told they have a high volume and can only guarantee reports within 5-7 business days. This is absolutely unacceptable!!!! I will inform eve... read more

JEFFREY E 

on BBB

2 months ago

Phoenix is a city with some of the best healthcare in the country. Simon Med is a disgrace to the profession. They are impossible to communicate with and often loose records and require repeat procedures. When calling we are greeted by someone who is difficult to understand and who has difficulty understanding my issue. You are unable to speak with anyone at the location or in the *************. Today to get a simple answer I had to call seven times and disconnected repeatedly. In order to resolve the issue I had to drive 27... read more

Paula H 

on BBB

2 months ago

I have had the very worst experience ever. Not being dramatic just honest I have never had a worse experience with any company or organization in my life. I would never recommend Simon Med to anyone and will never be back after my needed exam today! Their patient communication is terrible, they cancel appointments without contacting patients first. It is impossible to speak with a specific location. The call center agents are not trained well or prepared to truly assist patients. I went in circles literally for a week. And s... read more

Carmen C 

on BBB

2 months ago

been trying to get an mri since april/ since then i hav had 4 cancelations 5 reschedules. latest appointment for 6-23-2025 was canceled mri down, reschuled for 7-1-2025. This date canceled again , reschuled ***** 2025.This company is totally imcompentent. 

Cristina L. 

on BBB

2 months ago

Missing Exam Records Extremely Frustrating Experience I had a mammogram at ******* on May 9. A few days later, I was contacted and informed that the results were inconclusive and that I needed to return for additional imaging. I was called on May 21 and told to come in the next day (May 22), without a scheduled appointment. They treated me as a "priority" and took me in quickly with no wait.Since then, it has been a nightmare. No one can find any record that I returned on May 22 for the follow-up imaging. I spent nearly an h... read more