SimonMed imaging - Winter Park II

Stephanie S 

on BBB

a week ago

There appears to be insufficient oversight of outsourced radiology groups, both in terms of training standards and the quality of interpretations provided.Operational priorities seem to favor faster turnaround times and cost reduction over consistent diagnostic quality and patient safety.Despite strong marketing around AI and advanced technology, these tools are ineffective if reports are incomplete, lack appropriate comparison to recent priors, or miss clinically significant findings.Rebranding and technology investment do ... read more

Jan O 

on BBB

3 weeks ago

Worst mammogram facility I have ever been. 1. Questioned as to why I needed diagnostic when my doctor ordered it and my grandmother died from metastatic breast cancer and mother had 2 mastectomies. 2. Submitted all info ahead but had none received on file. Had to redo everything. Did not have my prior records. 3. Put in a hallway near exit door having employees coming and going as well as patients for all types of procedures while sitting braless in a pink front opening cape. 3. Using remote doctor to review pictures who has... read more

S. S 

on BBB

a month ago

Horrible service the older guy at the front desk did not know what he was doing when putting my X-ray order in. Took him over a hour people came in 30 45 minutes after me for X-rays who were seen before me. Then he entered my insurance information wrong and a get a bill $365 for a Xray PF my knees. Thats not counting the X-rays I had for both shoulders the same day. So I call the billing department give them the correct insurance information 2 weeks later get a bill for my shoulders for $15 copay I called again and said I pa... read more

Jamie B 

on BBB

a month ago

Offshore scheduling in a time consuming (and invasive questioning) queue makes scheduling difficult and frustrating due to communication barriers. When I asked to speak to a scheduler that spoke American English, my call was sent to a black hole. 

Ciara B 

on BBB

a month ago

I have been overcharged by thousands, but I needed the imagining, and trying to collect my refund was a strain. Including the printer not working to have another source of proof of what I paid. There has been issues with data leaks and I believe there was a HIPAA violation that was handled on the DL. I feel almost harassed through them contacting me for imaging. Calling me twice in a row to get past filters, and getting several calls, texts, and emails per day. It is overkill. I know I need an image. I also know I have a new... read more

Gena C 

on BBB

2 months ago

I would leave a zero star review if it were an option. I went to SimonMed for my annual mammogram. They were a preferred provider for my insurance. Without any prior notice, they insisted on full payment ($327.54) for the procedure and included a $9.82 "convenience fee" for putting it on a credit card. They refused service unless this was paid. After my insurance company processed the procedure, I called Simon Med for a refund. 3 phone calls and several hours of frustrating phone time, 5 months later a "partial" refund final... read more

Jeffrey S 

on BBB

2 months ago

They changed my appointment eight times. The language barriers in Tagalog do not have the mental capacity to schedule and keep an appointment correctly. I might have cancer in a tumor and all of a sudden my appointment date is rescheduled to a date later than when I'm supposed to choose my next year insurance plan. 17 phone calls in an attempt to verify my appointments. They don't send any confirmation via text or email. I'm accusing of collusion with my insurance company to prevent and delay my medical care. 

Justin H 

on BBB

2 months ago

This is the worst company to deal with on the phone I think I have ever dealt with in my entire life. Non-stop run arounds, canceling appointments without calling to clarify the need to cancel them. I have been on the phone for 1.5 hrs, trying to get my scheduled appointment back, have been hung up on 4 times. Have asked to speak to a supervisor and have been directed to another customer service agent. Then hung up on again. All for me trying to confirm an appointment, UNBELIEVABLE!!!FIX YOUR PHONE PROCEDURES, I WILL AVOID D... read more

Elise L 

on BBB

3 months ago

This place is AWFUL. Super poorly run business. I was referred here to get an Xray. Inconveniently, they do not take appointments for X-rays; you have to walk in during their open hours. I called to check their open hours, but their phone number only leads to an automated system (i.e. you cannot speak to someone to ask questions) that sends you to the website. The website has office open hours posted for each location that are plain WRONG. So, when I took an afternoon off work to go to ****** for an X-ray, I was shocked to g... read more