SimonMed imaging - Winter Park II

Helen F 

on BBB

a month ago

I am extremely disappointed with the service I received from SimonMed Imaging at the *************** *********** mother had two MRI appointments scheduled back-to-back. We received three separate calls confirming both appointments, yet only 30 minutes before the scheduled time, I was informed that the two MRIs had been scheduled at two different locations. This was extremely frustrating and unacceptable, especially with so little notice.The person who called me, *******, was rude and aggressive. She repeatedly talked over me... read more

S N. 

on BBB

a month ago

I am deeply disappointed and frustrated with SimonMeds billing department. I recently discovered that they sent an outstanding balance to a collection agency for a date of service I knew absolutely nothing about. SimonMed never sent me a statement, an email, a text, or placed a phone call regarding this balance.Worse yet, I have physically been to a SimonMed facility four separate times since the original date of service, and not once did any front desk staff or billing representative mention a balance due. I have exceptiona... read more

Julia A 

on BBB

a month ago

SMI Charged me $100 for a test that was already paid for. The receptionist computer stated " do not charge customer" but charged anyway. I have called billing department at least 13 times and they say the refund is on the way which it never has been. The test was on 7/30/26 and I still cant get a refund. Saw this is not abnormal for this company 

Zubin T 

on BBB

a month ago

I had an appointment for which I needed to take meds to slow my heart rate. Took the meds as directed showed up for the appointment and they told me I needed to reschedule as they were overbooked. Now they call me through some automated messaging and Ivr bots saying I canceled and i need to reschedule 

Karen B 

on BBB

a month ago

For a year now they keep trying to bill me for the same service that I already paid for. I wrote letters and showed proof of pmt. But they keep harassing me. Also its a different amount everytime they send a bill. No explanation helps l am so upset I don't know what to do. 

Felicia F 

on BBB

2 months ago

****************. They have made mistakes at literally every level of my experience. They input the wrong date of birth, no insurance (when it was provided twice to them), incorrectly billed me, wouldn't process my refund for an overpayment. 

Al C 

on BBB

2 months ago

Never have. I seen such a rude and disrespectful front staff. When asked for a manager, I realized then what the problem was absolutely horrendous and self. Entitled attitude, I was treated like garbage. I was lied to and overcharged for services that took me 6 months, and over 20 phone calls to get my money back. Keep away from this place. They are no good. 

Cid D 

on BBB

2 months ago

After going to the *************** location, I was told that my results would be sent to my doctor. However, that never happened. I called their "Support" line and had to leave a message. I asked again to send the results, and again they never did. I also asked for a call back, and they did not call back. I would avoid this imaging center. They are non-responsive and do not send imaging results, resulting in a long delay in getting care. 

Rafael L 

on BBB

2 months ago

If I could give this place no stars I would. First contact was them calling me to set up an appointment, but instead of scheduling me they just told me to go to the website to schedule, this was an actual person (the girl on the office no less) on the phone. I had a hard time hearing her and she would not stop talking then hung up on me. I drove to the office since I was in the area and she wouldnt look me in the face the entire time I was there and was so rude to me and other people there. Then today was my appointment and ... read more