SimonMed imaging - Winter Park II

Jamie B 

on BBB

a week ago

Offshore scheduling in a time consuming (and invasive questioning) queue makes scheduling difficult and frustrating due to communication barriers. When I asked to speak to a scheduler that spoke American English, my call was sent to a black hole. 

Ciara B 

on BBB

2 weeks ago

I have been overcharged by thousands, but I needed the imagining, and trying to collect my refund was a strain. Including the printer not working to have another source of proof of what I paid. There has been issues with data leaks and I believe there was a HIPAA violation that was handled on the DL. I feel almost harassed through them contacting me for imaging. Calling me twice in a row to get past filters, and getting several calls, texts, and emails per day. It is overkill. I know I need an image. I also know I have a new... read more

Gena C 

on BBB

4 weeks ago

I would leave a zero star review if it were an option. I went to SimonMed for my annual mammogram. They were a preferred provider for my insurance. Without any prior notice, they insisted on full payment ($327.54) for the procedure and included a $9.82 "convenience fee" for putting it on a credit card. They refused service unless this was paid. After my insurance company processed the procedure, I called Simon Med for a refund. 3 phone calls and several hours of frustrating phone time, 5 months later a "partial" refund final... read more

Jeffrey S 

on BBB

a month ago

They changed my appointment eight times. The language barriers in Tagalog do not have the mental capacity to schedule and keep an appointment correctly. I might have cancer in a tumor and all of a sudden my appointment date is rescheduled to a date later than when I'm supposed to choose my next year insurance plan. 17 phone calls in an attempt to verify my appointments. They don't send any confirmation via text or email. I'm accusing of collusion with my insurance company to prevent and delay my medical care. 

Justin H 

on BBB

a month ago

This is the worst company to deal with on the phone I think I have ever dealt with in my entire life. Non-stop run arounds, canceling appointments without calling to clarify the need to cancel them. I have been on the phone for 1.5 hrs, trying to get my scheduled appointment back, have been hung up on 4 times. Have asked to speak to a supervisor and have been directed to another customer service agent. Then hung up on again. All for me trying to confirm an appointment, UNBELIEVABLE!!!FIX YOUR PHONE PROCEDURES, I WILL AVOID D... read more

Elise L 

on BBB

a month ago

This place is AWFUL. Super poorly run business. I was referred here to get an Xray. Inconveniently, they do not take appointments for X-rays; you have to walk in during their open hours. I called to check their open hours, but their phone number only leads to an automated system (i.e. you cannot speak to someone to ask questions) that sends you to the website. The website has office open hours posted for each location that are plain WRONG. So, when I took an afternoon off work to go to ****** for an X-ray, I was shocked to g... read more

Ethen A 

on BBB

a month ago

Absolutely terrible experience. This place has no clue what they are doing. I showed up 20 minutes early to my appt. I was literally the only one in the waiting room the entire time. I waited an hour, and the Tech was on his lunch break. I was never seen. No apologies, no rescheduling, nothing. Just poor, and incompetency across the board. I highly recommend using a different provider. 

anthony j 

on BBB

2 months ago

0 stars was not available. This is hands down the worst company I have ever dealt with and it is not even particularly close. Had an appt for an MRI scheduled at 5p, drove over an hour to get there only to find out they double booked me and then have them tell I have to wait. I told them I was very clear when I made this appointment I had to get my car from the mechanic at 6p so I would have it to drive to work the next day, the girl essentially tells me too bad with no empathy, compassion, nothing. 5;45p they still haven't ... read more

Alex M 

on BBB

2 months ago

Terrible option for imagining services. Waited over 45 minutes after my appointment time. Will never go back there again.