Sinatra and Company Real Estate

3.7

Apartments
Buffalo, NY

About this business

Real Estate Apartments

Location details

The Market Arcade Building, 617 Main Street, Suite 200, Buffalo, NY, 14203, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.7776 reviews

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Becky Sheldon

6 years ago

Do not rent from them. I just signed a year lease with them and am regretting it. When I moved in, it seemed as if the apartment had not been inspected because there was no working smoke detector in the ENTIRE apartment! This is inexcusable and ILLEGAL. I could go off just about this alone. Not to mention my plethora of other issues including my dishwasher not working, my washer and dryer turning 90 degrees whenever they are used (enough to potentially kill one of my pets if they got stuck behind it), the paint splatter... read more

Business response:

Jen is not in maintenance as her job title is leasing agent. She's doing as she's supposed to and she also provided you with the proper steps for maintenance issues. Sign up at www.rentcafe.com and you'll be happy to find you can set up your own service tickets. Please follow proper paths for services and you will get better service. Thank you.

MJ Brady

6 years ago

Sinatra is one of the worst properties that I have had the displeasure of staying in. The management puts up passive aggressive notes throughout the complex that treats the tenants like children, there is no maintenance department to speak of (or they just don’t care that half of the washers have been broken for most of the year), and the building is literally crumbling around us to no repair. Add to that the parking lot, which was finally repaved after potholes leading to the Netherworld were left gaping, hungry for a new m... read more

Business response:

So sorry to hear that! Please DM us and we'll help!

Christopher Michael

6 years ago

I was previously a tenant at one of Sinatra’s properties and moved out at the end of February. Almost three months later and I still have yet to receive my security deposit back. It is impossible to get in touch with anyone. No one picks up their phones or can respond to an Email, and every time I do talk to someone, the property manager changes and I have to start all over. Last time I was able to talk to someone, I was told I didn’t get the security deposit because they didn’t have the new address on file, which was not tr... read more

Umma Threads

7 years ago

This is the worst company! I would not recommend them to anyone. My lease ends March 31st. I have been calling since January to renew my lease. The property manager Tom Elliot will not return phone calls. I have been leaving messages with other staff members and left a few on voice mail. I would have left more, but his mailbox is almost always full. I even went to the office in person (Feb.12th) to speak to him in person. Unfortunately he was not in that day instead, I spoke to his boss and voiced my concerns. She would hav... read more

Business response:

We regret that recent staffing transitions impacted your ability to have timely communications with your property manager. Please allow us to improve the situation for you. We appreciate you have made us your choice and take your comments seriously.

Sydney Lauricella

Recommended

7 years ago

I had a fantastic experience! I was shown many apartment great apartments and I was able to move into the perfect one within a week! Kevin was very easy to get ahold of to answer all of my questions and the whole process was stress free!

Business response:

This is great news! We're so happy to know that you had a good experience. Kevin is a great resource to many of our residents. Enjoy your new home!

Mandy Tatu

Recommended

7 years ago

I would recommend this company if your looking for a new place to live. Kevin was most helpful in getting us into a beautiful well kept apartment

Business response:

Thanks for taking the time so share your favorable impression of our apartments! We are pleased we could help with your search!

Christopher Ralphie

Recommended

7 years ago

Yes, I would recommend Kevin Fredenburg to be your point of contact for Sinatra & Company when looking for an apartment. He is very friendly, helpful, and patient. He communicates very well and is easy to make an appointment with. Ask for him.

Business response:

Hello Christopher, thanks for taking the time to share your positive feedback! We're always happy to hear good things from our residents and will share amongst our team!