This profile has been claimed by the business owner or representative.
1 Church Lane, Wheldrake, York, YO19 6AW, United Kingdom
Get directionsSince my mother's arrival at Somerset House, I have been extremely happy with the quality of care Mum has received. I have found the home to be professional and caring. The biggest compliment I can make is that my mum is happy, which reflects her quality of care and life. Thank you.
Business response:
Thank you for taking the time to write a review for Somerset House; it's wonderful to hear how happy you are with our care of your mother. It is a pleasure to care for her as part of our family here at Somerset House.
My father was a resident receiving end of life care. He lasted 9-months and was happy and comfortable. The staff were very kind and caring. Over the months, they kept us updated on Dad and didn't seem to mind how many times we called. It made it easier for us, as we lived in London and due to lockdown, made it difficult. We did manage to visit Dad a few times but not at the end as lockdown had started again. Thank you all for your help and care and for making Dads last moments as comfortable as he could be. Somerset House, y... read more
Business response:
Thank you for writing a review for Somerset House; we appreciate all comments and feedback. I will pass your kind words on to the staff team.
My mother and step father are both residents at Somerset House and I have been very pleased with the care and kindness they have received from the lovely staff. All the high standard meals are cooked on site with a good of choice available. I have been pleased with the activities that are provided to cover all abilities and the nice gardens where the residents are taken when the weather permits. I would recommend this well run home.
Lovely, homely atmosphere when you walk into the home. Staff so caring with residents and great to see so many activities going on... I even joined in! Would recommend to all friends and family.
Business response:
Thank you so much for reviewing our lovely home. The team work extremely hard to make it a nice place to live, visit and work so their recognition will be much appreciated.
A lovely home with a nice group of staff who are kind and caring. My mother is well cared for and staff go out of their way to make sure she is comfortable and content. Management are approachable and I see a varied range of activities, even though my mother doesn't like to join in, it is good to know the option is there for her. As a nurse myself, I am impressed with the level of physical care delivered even if sometimes my mum has to wait a little. I am always kept updated in her care and informed of issues.
My mother-in-law is well cared for and well respected. Staff relate very well to her and I feel they know her preferences, skills and her needs. The catering is very good and there is plenty of choice of home cooked food. Management are approachable and respond to suggestions and requests. There is a lovely atmosphere and many of my mother-in-law's visitors have commented on the friendly welcome they get.
I visited a friend in the home last year. I was very impressed by the welcome I received from the staff on my arrival. My friend's room was lovely, and she seemed extremely content. The facilities were better than I expected. The food was of a very good standard. I think that if my circumstances were to change, and I could not take care of myself, then I would certainly apply for residency.
Currently, the care home is going through many changes including a change to management and staff. Hopefully for the better in some ways. My grandma is happy there but I am never 100% happy with all care, always have to keep checking e.g. my gran always has really dirty hands so hygiene care is always questionable. She is rarely taken out or any activities going on to keep her mood happy. Care staff try their best to get things right but a number of times they are understaffed (this has started to improve I think).
The home is spotlessly clean. Since my mother entered the home, she has been treated with nothing but kindness and considerate. The staff and facilities are fantastic and nothing is too much trouble.
Somerset House Care & Nursing Home - Country Court has a 4.8 star rating with 60 reviews.
Somerset House Care & Nursing Home - Country Court is open now. It is open 24/7.