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Southwest Inn at Sedona
- Hotels
- Sedona, AZ
About this business
Location details
3250 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst experience I had in Sadona Everything The room was in bad shape, dirty, the ceiling fan didn't stop clicking, the bathroom door handle cam of trapping my son in the bathroom, and the “gym” is a single treadmill.
Business response:
Hello Ms Elinor, First I want to thank you for taking the time to send us your comments I am so sorry we failed to meet your expectations! My team works very hard to make sure all our guests have a wonderful experience, but it seems we missed the mark for you and for that I sincerely apologize. I have already met with my maintenance and housekeeping teams to address your comments. Once again, my apologies and please know we will do our best to rectify the issues to insure our future guests have a great stay. I hope you enjoy... read more
Don’t plan to ever stay here again. Breakfast was minimal. Folded scrambled eggs or pancakes. No meat. Coffee, juice, muffins, bread, bagels. Served until 10 am but eggs ran out at 9:20. Hostess did offer to make more eggs. Bugs in room. Front desk manned part of day by a young lady in the Philippines on a tv monitor at the front desk who you could talk to. Room was small but well decorated. View from balcony was great.
Business response:
Dear Thomas, We apologize for failing to meet your expectations during your stay. We have noted your feedback regarding breakfast and room cleanliness and are actively addressing these issues to improve our services. We appreciate your patience and understanding. We hope for another opportunity to host you and demonstrate our commitment to exceptional hospitality. Sincerely, Southwest Inn at Sedona Management
After check in, upon returning from our event…someone r et law was checked into our room. Other visitors noisy. At the pool and in their rooms. Close to the purpose of the visit.
Business response:
Dear Linda, We sincerely apologize for the mix-up with your room and the noise disturbance you experienced. This is not the standard we strive for. Thank you for bringing it to our attention. We are reviewing our procedures to prevent such issues in the future and hope to have the opportunity to provide a better experience next time. Sincerely, Southwest Inn at Sedona Management
Poor
Overall terrible, missed wedding due to Hotel maintenance issues Our shower didnt work, We missed cocktail party due to this. Maintenance was scrambling for solution. After 45 min moved to a different room. Missed pre wedding party. No acknowledgement from managagement. Shouldve been discounted. Major inconvenience. Didnt care about our ruined experience. Ugh They honored our request of early check in.
Business response:
Dear Gerald, We're genuinely sorry for the inconvenience and disappointment you experienced during your stay and for its impact on your experience. Your feedback is concerning, and we will promptly address this matter with our management team to prevent such occurrences. We understand the significance of special occasions and regret that we failed to provide a satisfactory resolution. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future. Sincerely, Southwest Inn at Sedon... read more
Despite some inconveniences, our stay was great. The photos are very nice. But they are deceiving. The rooms were basic and things like the fireplace and lamps were not working. The heating system was very noisy. It was a good location.
Business response:
Dear Scheibal, We're glad to hear that you enjoyed your stay with us overall despite encountering some inconveniences. Thank you for your feedback regarding the room amenities and heating system. We apologize for any discrepancies between the photos and the actual room experience. Your comments will be considered as we strive to improve our accommodations for future guests. We appreciate your compliments about our location, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. ... read more
I should have stayed at the Marriott. They say they offer breakfast but that wasn't a breakfast, cereal and oatmeal. People in they're pajamas in the breakfast area. Sorry don't know you that well. The fitness room was also pathic. A closet someone put a treadmill in. EV charging station didn't work. There was no staff on property until Monday. Heating unit was very noisy. Half the TV stations were inaccessible. Room was clean. Water was hot.
Business response:
Dear Smith, We apologize for falling short of your expectations. Your feedback regarding breakfast, the fitness room, the EV charging station, noise from the heating unit, and TV stations will be shared with our team for improvement. We appreciate your acknowledgment of the cleanliness and hot water availability. Please accept our apologies, and we hope to have the opportunity to better serve you in the future. Regards, Southwest Inn at Sedona Management
Average at best Highway, distance from Sedona, old mattress with springs, noisy heater, motel vs hotel. View of red rocks, though looking over parking lot and highway.
Business response:
Dear Kelli, We appreciate your feedback and apologize for any shortcomings you experienced during your stay. While we're glad you enjoyed the view of the red rocks, we understand your concerns about the highway's noise and the mattress's condition. Your comments are valuable to us, and we will use them to improve our services. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations in the future. Kind Regards, Southwest Inn at Sedona Management
Absokutely zero bang for that buck. Super disappointing. I was floored by the quality of this property, given the $333 price tag. We booked Southwest Inn for a quick visit to Sedona for my husband’s birthday. We were checked in via an automated system and had one brief interaction with a staff member when we asked where the ice machine was. We were placed in a first floor room right next to the office with a view of the parking lot. The decor was absolutely hideous — a cutout, illuminated headboard, a framed photograph in th... read more
Business response:
Hello Kelly, I was so disappointed to read your comments. My team and I work hard to insure all our guests have a comfortable stay. We honor our southwest roots by holding on to our rustic decor, but I understand that's not everyone's cup of tea. The kiva fireplaces and backlit headboards are usually guest favorites. The bottom line is we failed to meet your expectations, and I am truly sorry for that. I hope you enjoyed your time in Sedona and your husband had a happy birthday. Sincerely, Liz
Frequently asked questions about Southwest Inn at Sedona
How is Southwest Inn at Sedona rated?
Southwest Inn at Sedona has a 4.3 star rating with 2,988 reviews.
When is Southwest Inn at Sedona open?
Southwest Inn at Sedona is open now. It will close tomorrow at 12:00 a.m.