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Southwest Inn at Sedona
- Hotels
- Sedona, AZ
About this business
Location details
3250 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We managed but this was quite disappointing for the price. Breakfast was extremely disappointing, prefab omelettes, packaged pastries, no decaf coffee.
Business response:
Dear Donald, We are disappointed to learn that your stay with us did not meet your expectations. I am so sorry to hear that you did not enjoy our breakfast. I will certainly pass on your feedback and make improvements to our breakfast menu and services. We hope you will give us another chance to serve you with superior hospitality and provide you with a more personal experience. Sincerely, Southwest Inn at Sedona Management
Disappointing heater made noise so loud, I couldn’t sleep at all location
Business response:
Dear Chris, We are sorry to learn that you did not enjoy your stay with us. I am glad you liked our ideal Sedona location. We are very sorry for the issues you experience with the heater in your room. We will make sure it gets fixed right away. Please do give us another opportunity to make things right and give us a chance to host you again and demonstrate our true hospitality. SIncerely, Southwest Inn at Sedona Management
frustrating service, no humans only machines that barely worked check in process using the kiosk took 40 minutes and was a horrible experience overall. coffee machine in the room didn’t work. location and room was comfortable
Business response:
Dear Nicholas, Thank you for the detailed feedback about your stay at Southwest Inn at Sedona. I am glad you liked our ideal Sedona location.We are glad that you loved our accommodations and our comfortable rooms. We will look into the amenities and get them fixed.Please accept my sincere apologies for such a less-than-perfect experience. Sincerely, Southwest Inn at Sedona Management
Didn't meet simple standards Coffee pot didn't work. When I was waiting to check in, the desk attendant, Kim, told me I couldn't check in until 3. My kids had a jeep tour appointment so I said I'd wait for check in. She again said"I t may be 3pm, I said I'd wait. She said she would call me when the room was ready. That never happened. To check off that they have an exercise room, they have a very small room with one treadmill. Office didn't open until 7:30am, so I had to go elsewhere to get my coffee. For a close to $300 roo... read more
Business response:
Dear Dorothy, Thank you very much for making time to give us your detailed feedback. We apologize for the difficulties you encountered during your stay at our Southwest Inn at Sedona hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We assure you that we will improve our service the next time you stay with us. Sincerely, Southwest Inn at Sedona Management
Poor
Fair the breakfast was not a breakfast at all . they had some bread for toast , a few pastry and a few bagels . the juice machine didn’t work so they had cups of juice . they didn’t have coffee 2 of the days , the location was great
Business response:
Dear Camille, First and foremost, I would like to thank you for taking the time to give feedback on your stay with us at Southwest Inn at Sedona. We are delighted to learn that our convenient location made it easy for you to go everywhere you wanted to go while visiting Sedona.I do apologize for not meeting your breakfast expectations. We are working hard to improve our breakfast menu options.We hope you will give us another chance to provide you with a better experience. Kind Regards, Southwest Inn at Sedona Management
Fair property is getting older and not maintained. Drafts under the doors and the noise took away from the experience. Staff was very nice to us
Business response:
Dear Michael, Thank you for sharing feedback about your stay at Southwest Inn at Sedona. We are glad that our staff members were able to provide you with a warm and welcoming atmosphere. We have relayed your concern regarding the maintenance issues you faced during your stay, and we will look into the matter and resolve it.I want to apologize for any noise you experienced during your stay personally. Our guests usually find our hotel to be nice and quiet. We hope you will give us another chance to show you an improved level ... read more
Disappointing
Poor
Frequently asked questions about Southwest Inn at Sedona
How is Southwest Inn at Sedona rated?
Southwest Inn at Sedona has a 4.3 star rating with 2,988 reviews.
When is Southwest Inn at Sedona open?
Southwest Inn at Sedona is open now. It will close tomorrow at 12:00 a.m.