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Southwest Inn at Sedona
- Hotels
- Sedona, AZ
About this business
Location details
3250 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy! We would not recommend South West Inn at Sedona Ariz, to our fellow travelers There are a number of issues. Some are obvious, but others can not be corrected. We are seasoned travelers, stayed four days, Normally, we would not comment on quality, we'd just note it and never return to the location, but felt this was just too over-the-top not to mention Examples of dissatisfaction include: A. No one greeted us upon arrival – there was a kiosk video station, but it wasn't working. B. The noise level from the street 8... read more
Business response:
Dear Richard, We apologize for the inconvenience you faced during your stay with us. We take our guest feedback seriously and assure you that we have addressed the issues mentioned, including the kiosk station, odor, and housekeeping issues. I want to apologize for any noise you experienced during your stay. Our guests normally find our hotel to be nice and quiet. We hope you will give us another chance to show you an improved level of tranquility. Please accept my sincere apologies for the state of your guest room and overa... read more
would not recommend to my friends or family. it was bare bones for the amount of money I spent. staff was unpleasant. w staff had a horrible attitude, no wash cloths, asked for an iron and it was dirty, no ironing board, staff’s bad attitude made the stay unpleasant bed was comfortable, morning coffee was very good, hot water and good water pressure
Business response:
Dear Guest, Thank you for taking the time to leave a review. We apologize for any inconvenience you may have experienced during your stay with us. It is our top priority to ensure that our guests have an enjoyable and comfortable stay, and we are sorry to hear that we fell short of your expectations. We are glad to hear that you found our beds comfortable and enjoyed our morning coffee. However, we are disappointed to hear that you had a negative experience with our staff. We will be sure to address this with our team and m... read more
It was adequate The staff was not very friendly especially when checking out, the young man with the beard did not even ask us we enjoyed our stay or greeted us. The continental breakfast left a lot to be desired. The room was adequate and clean
Business response:
Dear Diana, Thank you for taking the time to leave a review of your recent stay with us. We're glad to hear that you enjoyed our quiet and peaceful location, the soft towels, and the breakfast. We're sorry to hear that you experienced issues with the pool temperature and key card access, but we're glad that our staff was able to assist you and make it up to you with a bottle of wine. We appreciate your feedback regarding the mattresses and will certainly take it into consideration as we work to improve our accommodations. W... read more
Fair Bathroom door wouldn't close. Fridge outlet didn't work. Room needed maintenance. A bit run down and outdated for the price. Good location.
Business response:
Dear Connie, Thank you for your feedback. We apologize for the inconvenience you experienced with the bathroom door and fridge outlet. We'll address these maintenance issues promptly. We appreciate your comments and will work to improve our offerings. Kind Regards, Southwest Inn at Sedona Management
very far to get to town no Ubers snowed and they didn’t even have a shovel very hard to get out of the room down the stairs it was very cozy room
Business response:
Dear Guest, I'm sorry to hear that your experience at our hotelwas impacted by the distance to town and the lack of Uber availability. However, I'm glad to hear that you found the room cozy. It's unfortunate that the snow made it difficult for you to navigate the property and that the lack of shoveling made it challenging to leave the room. I hope that our staff was able to assist you during your stay and that overall, you were able to enjoy your time at our hotel. We hope to host you again in the future and provide a more e... read more
Bad automated concierge is very uncomfortable. please hire someone local that can give advise about Sedona & please get rid of that excuse for an exercise room.
Business response:
Dear Todd, Thank you for taking the time to leave a review. We apologize for any discomfort caused by our automated concierge and appreciate your feedback. We will consider hiring a local concierge to provide guests with personalized recommendations on things to do in Sedona. We are sorry to hear that our exercise room did not meet your expectations, and we will work to improve it. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future. Kind Regards,... read more
it was a nice place to stay one night. the bed was really uncomfortable. the landscape could have been trimmed back a bit so it wasn’t overhanging the walkway the location was great. room was clean
Business response:
Dear Wendy, Thank you for taking the time to leave a review. We're glad to hear that you found our location convenient and that the room was clean. We apologize for any discomfort you experienced with the bed, and we will certainly look into this. Additionally, we appreciate your feedback about the landscaping and will work to ensure that it does not impede on the walkway in the future. We hope to have the opportunity to welcome you back for a more comfortable stay. Kind Regards, Southwest Inn at Sedona Management
We paid way to much for just a place to sleep. Actual staff to help guests. I didn't even know where the breakfast was located for us to utilize it. There was no staff to talk to. Every time I went into the lobby I had to talk to a kiosk with a girl sitting somewhere with a screen behind her. I couldn't understand her and it was very impersonal. I couldn't even check out the day we left because the lobby was locked at 6 am. Super frustrating. Not much of anything
Business response:
Dear William, Thank you for your feedback. We apologize for the lack of staff available during your stay and any inconvenience this may have caused. We do have a breakfast area, and we're sorry to hear that you were not informed of its location. We will review our communication protocols to ensure guests receive all necessary information upon check-in. Regarding the kiosk, we're sorry that it didn't meet your expectations, and we'll look into ways to improve our guest experience. As for the early lobby closure, we apologize... read more
Fair
Frequently asked questions about Southwest Inn at Sedona
How is Southwest Inn at Sedona rated?
Southwest Inn at Sedona has a 4.3 star rating with 2,988 reviews.
When is Southwest Inn at Sedona open?
Southwest Inn at Sedona is open now. It will close tomorrow at 12:00 a.m.