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Southwest Inn at Sedona
- Hotels
- Sedona, AZ
About this business
Location details
3250 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let down??? The hot water for tea was luke warm. Coffee was warm. No bread, just bagels. It was a letdown. I would have given my stay a 10, but the breakfast brought it down, so much so that the last day we did bother to go for breakfast. Loved all the fruit, yogurt, and eggs were good.
Business response:
Dear Concepta, Thank you for choosing our hotel and taking the time to share your experience! We're glad to hear that you loved the room and facilities, and enjoyed the pool. We appreciate your feedback regarding the breakfast and apologize for any inconvenience caused. We'll review our offerings to ensure a better variety and availability of items. We're pleased you enjoyed the juices, yogurt, toppings, and cheese omelet. Your input helps us improve, and we hope to provide an even better experience during your next visit. T... read more
Nothing promised offered not even easy to access tv From the virtual overseas robot kiosk at check in during normal business hours to the filthy spa tub i specifically booked the room for to the anemic mini muffins and waxy red apples as breakfast this was a fail. Sedona
Business response:
Dear Kamara, We apologize for falling short of your expectations. It's disappointing that you didn't receive the promised amenities and encountered issues with the TV and spa tub. We appreciate your feedback regarding the breakfast selection and will consider it for improvement. We're sorry for any inconvenience caused and will address these concerns to ensure a better experience for our guests in the future. Kind Regards, Southwest Inn at Sedona Management
My stay was fine, just disappointed about the lack of view Not what it was advertised as. No view. Too close to busy road. Not enough lights in the room, it was very dim. Nice room, clean and comfortable.
Business response:
Dear Karin, Thank you for your feedback. We appreciate your compliments on our friendly, clean, and comfortable rooms. We apologize for any disappointment regarding the view and the proximity to the road. We strive to provide accurate descriptions of our rooms and will consider your comments. Your feedback on the lighting is noted, and we'll look into ways to enhance the room's brightness. We value your business and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Kind Regards,... read more
Horrible cleanliness and not disabled friendly. There were dead bugs in the room (I took pictures), there was a kiosk where staff would check you in remotely (which to me, is not very customer centric), and it took me a while to find the breakfast area. This place is definitely NOT for people with handicaps or people bad with stairs (which we were). The view from the hotel after coming out of the room was nice.
Business response:
Dear Matthew, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered and any inconvenience caused by our remote check-in kiosk. We take these matters seriously and will address them with our team to ensure improvements are made. We regret that our facilities were not as accessible as you expected, and we appreciate your insights. We value your patronage and hope to have the opportunity to provide you with a better experience in the future. Sincerely,... read more
Disappointing No front staff, no gym!! Pool and hot tub in the parking lot, basically. Way too much money for what you get. Nice room
Business response:
Dear Tara, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service, and we apologize if there was a lack of staff presence during your visit. Regarding the amenities, we understand your concerns and will take them into consideration for future improvements. We appreciate your review and hope to have the opportunity to make it up to you on a future visit. Kind Regards, Southwest Inn at Sedona Management
Not worth the money based on the uncomfortable mattresses. Mattress was horribly uncomfortable. After paying for the best room in your hotel, I expected better bed than I got. Companions also complained about their mattress as well. I paid $700 for 2 rooms for 1 night. That's an expensive stay for less than 24 hours. I will probably not return to your hotel because of the mattresses. Check-in was fast, smooth. Desk clerk was friendly and helpful.
Business response:
Dear Jennifer, Thank you for taking the time to leave your feedback. We sincerely apologize for the discomfort you experienced with the mattresses during your stay. We understand the importance of a good night's sleep, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our team to address and improve the mattress quality in our rooms. We value your patronage, and we apologize for any inconvenience caused. Should you reconsider staying with us in the future, we will make e... read more
Terrible Lack of adequate staffing. We saw Manager one during a 3 day stay at check in. Paid $856 for 3 d=night stay. Breakfast offering terrible: Poured a cup of coffee that was light tan someone forgot to add the coffee. Cereal was all over the floor. Tables had not been cleaned. No one available to complain too. We did not bother to return for breakfast the next to days. Resort fee really this is no resort. Tiny pool end of driveway. Hot tub middle of the buildings and driveway. No room service for 3 days. Never mentioned... read more
Business response:
Dear William, Thank you for sharing your feedback. We apologize for falling short of your expectations during your recent stay. We take your comments seriously and will address the issues you mentioned regarding staffing, breakfast, cleanliness, and the lack of amenities. We strive to provide a comfortable and enjoyable experience for our guests, and we're sorry we didn't meet that goal for you. We appreciate your input, and it will help us improve our services. We hope you'll reconsider and give us another chance to provide... read more
Glad I only had 1 night to try and sleep on that bed! A full buffet breakfast , for $300 a night! The bed was uncomfortable! The fireplace ,
Business response:
Dear Wilcox, Thank you for sharing your feedback with us. We're glad you enjoyed the fireplace and breakfast. However, we're sorry to hear that the bed was uncomfortable. All of our mattresses are fairly new, so we could have moved you to another room with a mattress more suited to your preference.We appreciate your comments and will use them to improve our services. Kind Regards, Southwest Inn at Sedona Management
The overall property was in a great location, the company individual unit was dirty and needed maintenance. Upon arrival I noticed a stain on the carpet/bed skirt. I then found infant socks under the bed with an empty apple juice bottle. One could assume that the stain was baby puke by the look of the texture. I was told someone would be in to clean it the next day, but no one ever showed. Every time you sat on the toilet it felt like it was going to rip out of the wall. The cocking along the bottom lining was slim to none. ... read more
Business response:
Dear Ravi, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the location and the amenities at our property. However, we're sorry to hear that you encountered issues with the cleanliness and maintenance of your room. We apologize for any inconvenience this caused during your stay. We'll be sure to address these concerns with our housekeeping and maintenance teams to ensure that they are corrected moving forward. Thank you for bringing this to our attention. We hope that you... read more
Frequently asked questions about Southwest Inn at Sedona
How is Southwest Inn at Sedona rated?
Southwest Inn at Sedona has a 4.3 star rating with 2,988 reviews.
When is Southwest Inn at Sedona open?
Southwest Inn at Sedona is open now. It will close tomorrow at 12:00 a.m.