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Southwest Inn at Sedona
- Hotels
- Sedona, AZ
About this business
Location details
3250 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Due to a mistake the reservation for 2 rooms had failed. The gentleman at the reception was very helpful finding an alte
Business response:
Dear Christine, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced with the reservation for your two rooms. We're glad to hear that the gentleman at the reception was able to assist you in finding a solution, even during late hours. Our team is committed to providing excellent service, and we appreciate your understanding in this matter. If there's anything more we can do to ensure the rest of your stay is enjoyable, please don't hesitate to let us know. We hope you have a pl... read more
Nice room, but a bit pricey. Breakfast was upstairs. If you have trouble walking, it’s hard to access. Muffins were moldy. Room was clean.
Business response:
Dear Della, We're pleased to hear that you found the room clean during your stay. However, we apologize for any inconvenience you experienced with the breakfast area being upstairs, which may pose challenges for those with mobility issues. We're also sorry to hear about the issue with the muffins. Your feedback is important to us, and we'll use it to make improvements for our future guests. Thank you for taking the time to share your thoughts, and we hope you consider staying with us again in the future. Kind Regards, Southw... read more
Ich würde dort leider nicht mehr buchen Zu klein, keine gute Lage! Nichts
Business response:
Dear Angelika, We appreciate your feedback and regret that your recent experience did not meet your expectations. If you have any specific concerns or suggestions for improvement, please share them with us. We continually aim to enhance our guests' experience and will consider your input. Thank you for staying with us, and we hope you'll reconsider in the future. Sincerely, Southwest Inn at Sedona Management
Pass this one up!!!! My room had water damage to the ceiling. The bed was most likely 10 to 15 years old with a big stain on it. The A/C unit sounded like a 747 taking off. Not a lot of sleep with the noise. I will not be going back. The walk way to my room was nice with many water features.
Business response:
Dear Renda, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're sorry to hear about the issues with the room, bed, and A/C unit. This is not the experience we aim to provide. We appreciate your comments about the walkway and water features. Please know that we take your feedback seriously and will work to address these concerns to enhance our guests' experience. We hope you'll reconsider and give us another chance to provide you with a more pleasant stay. Sincerely,... read more
Poor
OK Breakfast was very poor! Just finishing a long road trip poorest breakfast of all motels on our trip. Motel was understaffed. The room was great, liked the decor
Business response:
Dear Alex, Thank you for taking the time to leave us a review. We're glad you found the room to be great and that you liked the decor. We're sorry to hear that you found the breakfast to be very poor. We take breakfast very seriously, and we're disappointed that you didn't enjoy it. We'll be sure to pass your feedback along to our breakfast chef. We're also sorry to hear that you felt the motel was understaffed. We hope to have the situation resolved soon. We hope you'll give us another chance to earn your business. We'll do... read more
Fair
my room was very dirty and infested with bugs. lots of bugs and my room was not clean the location wasn’t bad
Business response:
Hello Wendell, First let me thank you for taking the time to give us your feedback, it's a valuable tool for my team. I was very disappointed to read you didn't consider your room clean. Please know we are investigating this and will address it with my staff. We pride ourselves in providing a comfortable stay for all our guests, but we dropped the ball for you. Please accept my sincere apologies. I hope you will consider giving us another try the next time you come to Sedona. Sincerely, Liz
A Disappointing Stay: Uncomfortable Beds, Ineffective AC, Slow Wi-Fi, and Lackluster Breakfast My recent stay at the Southwest Inn in Sedona was highly disappointing. The uncomfortable beds left me with backaches every morning, denying me any chance of restful sleep during my vacation. The air conditioning was ineffective, leaving the room unbearably warm despite my efforts to adjust the thermostat. Additionally, the Wi-Fi was excruciatingly slow, making simple online tasks a frustrating ordeal. Breakfast at the inn was yet ... read more
Business response:
Dear Sabelyz, We sincerely apologize for your disappointing experience during your recent stay at the Southwest Inn. We appreciate your feedback regarding the uncomfortable beds, ineffective AC, slow Wi-Fi, and lackluster breakfast. Our priority is providing a comfortable and enjoyable stay, and we regret falling short of your expectations. We take your comments seriously and will address each of these issues to improve our services. We understand the importance of restful sleep, efficient amenities, and satisfying breakfast... read more
Frequently asked questions about Southwest Inn at Sedona
How is Southwest Inn at Sedona rated?
Southwest Inn at Sedona has a 4.3 star rating with 2,988 reviews.
When is Southwest Inn at Sedona open?
Southwest Inn at Sedona is open now. It will close tomorrow at 12:00 a.m.