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Sparks Toyota
- Car Dealers
- Myrtle Beach, SC
About this business
Location details
4855 US-501, Myrtle Beach, SC, 29579, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Asked for the “multi-point inspection” report that came with the service package I purchased. Was told that “the computer didn’t save it,” and was asked if I “had 5 minutes” so that they could do the inspection and give me a report. 😳 Also they did not have enough staff to do the recall work I had booked in advance so they had to give me a rental car. And I had to pay for the gas to make the additional round trip from and to the dealer in that rental so that they could finish up my car. I didn’t plan that extra trip, either... read more
Business response:
Thank you for the feedback, Mrs. Cobb. Our top priority is to ensure our customers' vehicles are repaired and maintained to their satisfaction, while at the same time ensuring the customers themselves are happy with our service. Unfortunately, we failed here and we appreciate your patience and business while we're working through the staffing issues. Our Customer Relations Manager, Sharon, will be contacting you shortly to address your concerns and hope you will give us another chance to earn your business. If I can be of an... read more
Terrible experience on shopping for new car. First thing was told that the internet prices are not actual prices on cars. I call this false advertising. It went downhill from there. Walked out.
Business response:
Linda, I am sorry to hear about this experience. I would like to discuss this with you personally when you have some time. I can be reached via email at chrisv@sparkstoyota.com or 843-236-216.
Was in the market for a new Tacoma. Went to Sparks who tried to sell me an SR5 4x4 with $3000 worth of overpriced add ons to which I refused and said that I would simply only buy the truck for MSRP without the adds. Salesman got the manager who threw a hissy fit and said that he wouldn’t take them off and that he could sell the truck to someone else today and that no other place would sell me the truck for MSRP. Bought the same truck for MSRP at Toyota of Wilmington the following week. Don’t let them rip you off even with ne... read more
Horrible as always. Nothing but problems every time I go there. Service reps are unbearable. They don’t listen at all and are always trying to push additional service. Wheel. alignment is a big push. Do they get a bonus on how many unnecessary services? Once again they were going to charge additional fees on a oil change. My car calls for 5 quarts not 6 but they tried to sneak it by me. I wish there was another Toyota dealership in Horry County.
So when someone brings a 6 month old Toyota Rav 4 with 14000 miles on it for an oil change and your service advisor says it needs a front end alignment it's no problem. The problem is when you say it's going to be $700.00 to my sister to align the vehicle. Unbeknownst to you that we have a relative in the family that owns a tire/alignment shop. So the next time you feel the need to fleece a female know who your trying to rip off. Nothing worse than a sleazy underhanded dealership that takes advantage of people that don't k... read more
Business response:
Good afternoon, could you please contact our Service Manager or pm us your contact information so we can help get this resolved. Thank you
They are more into selling you filters and tires than they are about any customer service🤬
My experience today started out very pleasing. I was working with a sales associate named Ashley. Ashley was doing a really good job doing a location on a new Tacoma for us. Should have been a no hassle easy sell as all the financing was in place. But then she brought in this arrogant sales manager. Unfortunately I did not get his name. And proceeded to insult me and my son and had absolutely the worst attitude to the point we got up and left. This was a lay up For Ashley to close and this guy ruined it. Never will I go to S... read more
Not in a million years will I come back while the manager is Timmy Pierce. The utmost jerk and rude person I have ever met in the sales business. Poor customer service at its finest. Everything was perfect during warranty and now I get this. Been coming for a little over a year with no issues and used to love them but they completely lost my business and I won’t ever recommend them. He could not do anything to my battery until I paid them a new battery for $350+ and then he would Diagnose my car. Furthermore speaking with me... read more
Was here for service appointment and decided to see about a trade in after they wouldn’t give price info over the phone. The sales ppl didn’t really care to help. The one person who started working with me basically got blew off by the finance guys behind the big glass window. Must not need sales here. I’ll go to Hendrick in Charleston.
Frequently asked questions about Sparks Toyota
How is Sparks Toyota rated?
Sparks Toyota has a 4.7 star rating with 12,240 reviews.
When is Sparks Toyota open?
Sparks Toyota is closed now. It will open at 8:30 a.m.