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Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
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I am extremely disappointed in this company and their customer service! I had placed an order to make sure it was here in town for me to go out of town. The pants were made incorrectly, I sent multiple pictures validating the length errors. They tried to tell me I was wrong and I should order another pair. That didn’t happen, I argued and finally a representative got the replacement placed before I gave the ok I stated how important it was to have this order delivered by Tuesday 7/29. Due to me leaving the next morning. They... read more
Business response:
Hey Corina, We're truly sorry for the frustration and inconvenience this has caused, especially with the timing of your trip. We completely understand how important it was for your pants to arrive correctly and on time. We sincerely apologize for the delays in processing your replacement. Your replacement order has shipped via UPS and is currently scheduled for delivery on Friday, August 1st. We understand this is later than you had hoped, and we sincerely regret the inconvenience. While we can't undo the disruption, pleas... read more
Horrible experience! They mixed up the sizes, names, and numbers I sent for the jerseys. I called and was told I needed to send an email. I sent an email and was then told I needed to send measurements of jerseys. I said there was no way I was going to measure jerseys. To then be told I needed to take pictures of all of the jerseys (12) before they can assist me. They are asking for me to do extra work when I'm a busy business owner for a mistake on their end, instead of just saying send the items back.
Business response:
Hi Ebony, We sincerely apologize for the frustration and inconvenience you experienced with your recent jersey order. Your concerns about the sizing and the process to resolve the issue are very important to us. Upon review, the size for Player #23 was supposed to be YS, but the roster we received indicated men’s adult medium instead. Please note that our production team strictly followed the approved proof. Our goal is to resolve this matter as quickly and accurately as possible. To make things right, we would like to of... read more
I ordered jerseys in black and they came in chocolate brown. Customer service is useless, told me that the brown is acceptable for the black that i ordered. It’s too late to order jerseys in the right colour.
Business response:
Hello Jen, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Please know that we strictly follow the approved proofs during production, including the Pantone colors specified on your proof. However, as noted on your proof, colors may vary slightly on the final apparel due to several factors such as personal interpretation of color, environmental lighting, differences in monitor, camera, and screen resolutions, as well as printing temperature, cutting, sewing, and overall p... read more
This was so of the worst customer service I've received in a long time. I will never purchase from this company again. And that's too bad because I buy for a very large little league and a travel ball program...I call prior to buying my items to confirm where the items would ship from and how long it would take as I needed the items by a certain date. Once I placed the order I tried to contact CS again to confirm the size of an item because the size measurements were WAY different from normal sports wear. My son who is... read more
Business response:
Hello Melissa, We sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important this was for your son and your teams, and we’re truly sorry it did not arrive on time or meet your expectations. As mentioned in our FAQs, while we have a domestic facility in Houston, many custom orders are fulfilled through our overseas production facility in China. We regret that this was not communicated clearly and apologize for any confusion or delays this may have caused. Rega... read more
Ordered 2 sets of jerseys for coaches and players. Coloring was wrong. No active response. Have only received canned marketing response emails with no resolution. I have a tournament in 2 days with no uniforms because of this. Highly recommend using someone else. Totally dissatisfied.
Business response:
Hey Kevin, We sincerely apologize for the frustration this has caused and truly appreciate you bringing your concerns to our attention. Please note that we strictly follow the approved proofs during production, including the specific Pantone (PMS) colors listed. However, it's important to keep in mind that colors may appear slightly different on the final apparel due to a number of factors. This is noted on your proof as well. These variables can include—but are not limited to—lighting conditions, screen settings, personal... read more
I selected this company because they advertised guaranteed delivery by 5/29. After checking the status of my order the day before it was due to deliver it still said under production… After calling them they said they would email an update to me that day with the tracking number.. no email.. called them that night and they said that it was still under production… and that again they would email the tracking number… next day… no email! On 5/29/25 I called several times and kept getting the run around.. Finally after being no... read more
Business response:
Hi Andy, We understand your concern regarding the delivery of your order and sincerely apologize for any inconvenience and frustration this experience has caused. We strive to meet all promised delivery dates and regret that your order did not arrive as guaranteed. We also apologize for the lack of timely updates and the difficulty you experienced reaching a resolution with our customer service team. Please know that your feedback is important to us and will be used to improve our communication and service moving forward. ... read more
I ordered a lot from them previously -- 7 orders. This time it has been a disaster. As others say, you get a different response every time on pricing. They take out a wrongful roster fee and then put it back! I went through over 20 proofs bc they would fix one thing and screw up another. Finally, I have a finished product yet I've been through another 10 attempts to get them to honor their webpage pricing! I send them detail to the exact dollar for each shirt and they send me back nonsense that changes every time! I ... read more
Business response:
Hey Joe, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration and confusion you've experienced with your recent order. We truly appreciate your continued support. We understand how important pricing clarity and consistency are, and we want to assure you that we strive to be fully transparent with our quotes. In this case, we recognize that the back-and-forth may have caused unnecessary stress, and for that, we are genuinely sorry. To make things right, we will honor the pricin... read more
it took more than a month to get 10 jerseys. The jerseys arrived one week too late. Customer service is terrible. Every person I talk to gives me a different answer. I will never use them again. As I read through these comments, I wonder where the person went that was so great in customer service because I’m thinking they obviously don’t work there anymore. i’m definitely finding a place to shop local. This place is a joke.
Business response:
Hey Nancy, We are truly sorry to hear about your experience and for the delay in receiving your order. We understand how frustrating this must have been, especially when communication has not met your expectations. Please note that we have issued a partial refund as agreed via email to your original payment method due to this. You should see the refund within 1-5 business days. If you have any further questions or concerns, please do not hesitate to reach out to us at support@sportsgearswag.com. We appreciate your feedbac... read more
Orderd some jerseys and hoodies for fishing tournaments only to have UPS to deliver and expect me to pay tariff charges this should either be added to the product price or onto the shipping do not expect the customer to pay tariff charges on delivery after paying shipping already!
Business response:
Hey Bob, We sincerely apologize for the dissatisfaction you've experienced with your order. Please note that the import fee is imposed by the shipping courier upon delivery. Unfortunately, we are unable to cover these fees, as they are determined by the courier. However, as stated in our FAQs, we do offer full refunds for any import fees incurred. While we do not control these fees, we are committed to reimbursing them in full without delay. Since you requested a full refund of your order, we have processed it, and you shou... read more
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,794 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.