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Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
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Worst customer service. Ordered two sets and paid extra for a ship date to have for a local event, they were two days late. I said i explained to them I needed them before the date when I dordered them and were liek we can only refund shipping, i said that wasnt the point. Horrible customer service.
Business response:
Hey Robert, We sincerely apologize for the delay with your order. Please note that our delivery date is subject to change based on when you approve the final proof, which we also mentioned in the email confirmation. Our delivery dates are optimized to facilitate a seamless production and delivery process. Please understand that our delivery dates rotate daily, and in the event of a delay in proof approval, the delivery date may be adjusted accordingly. While we aim for timely delivery, please note that we have limited cont... read more
The size charts are off by 2 inches. We ordered for over 20 people after measuring and no one’s jersey fits appropriately. I am usually a size S, ordered an M for extra room but it fits like an XS. They are not doing anything rectify the situation other than offering we purchase additional jerseys 2-3 sizes up.
Business response:
Hey Courtney, We sincerely apologize for the concerns. Please note we follow our size chart listed on our website. We are true to size and offer standard, classic fitting for our apparel. We would love to resolve your concerns. Please email support@sportsgearswag.com. Our Support Team will throughly review your message and provide feedback. We are available 24 hours a day, 7 days a week. We look forward to hearing from you soon. Sincerely, Sports Gear Swag
Very poor quality- uneven and loose seams, potent chemical smell 😵😵💫
Business response:
Hey Valerie, We sincerely apologize for any inconvenience this may have caused you. Please note all of our fabrics are safe to wear and wash. Any potential odor from shipping is immediately removed after one wash. However, you may return your order for a full refund using the provided return label. We can also replace the damaged items at no additional cost. For any questions please contact us by emailing support@sportgearswag.com. Best regards, Sports Gear Swag
very poor customer service, they sent the wrong jerseys with wring font size, pretended to make it right and forgot about me after. UNREAL
Business response:
Hey Gary, We sincerely apologize for the inconvenience you have experienced. To address the delay with your replacement order, we have escalated the matter to our production team. We are currently working to provide a real-time update on the status of your replacement. We will ensure that you receive an email today with the updated tracking information and a more accurate delivery date. If you have any questions, please email us at support@sportsgearswag.com. Sincerely, Sports Gear Swag
Buyer Beware! Do not waste your time ordering a wrestling singlet! Save yourself the headache! They literally just sewed front panel to back panel with a straight switch. To the point the seam was ready to rip out and my son couldn’t even walk in it. I paid their strange satisfaction charge and it took 3 weeks of back and forth and then they said I would receive a new one in 5-7 days. It finally arrived and this one in addition to having the same problem(front just sewed to back at crotch) even though I gave them measure... read more
Business response:
Hey Sharlene, We sincerely apologize for the inconvenience caused by the issue with your order. We can replace the order, ensuring that it aligns with your specifications. Alternatively, if you decide to return the order, we have provided a return label for your convenience. Upon receipt of the returned item, we will promptly issue a refund back to your payment method. We apologize again for any inconvenience caused. Should you have any further concerns or questions, please do not hesitate to contact our customer support te... read more
Horrible experience, I purchased jerseys for my groomsmen for my wedding. It was a total of 8 jerseys. The first set the sizing was off. I contacted the company and requested I get a size up for all the jerseys. They charged me an extra fee of $40. I wanted the exact same jerseys. Yet this time I received the jerseys but with different button colors. It was supposed to be black but they sent me jerseys with white buttons. I would look elsewhere if possible, if not you will be spending more time trying to get the correct orde... read more
Business response:
Hey Mando, We sincerely apologize for the inconvenience caused by receiving the wrong colored buttons in your recent replacement order. We genuinely apologize for the oversight that led to this. We can rush deliver replacement jerseys with the correct colored buttons. We kindly ask you to email our support team at support@sportsgearswag.com with the jerseys needing to be replaced. Our support team is available 24/7 and will prioritize your replacement. Sincerely, Sports Gear Swag
RecommendedI ordered jerseys the beginning of the week and paid $10 extra each for them to be here Friday, and then another $30 to guarantee satisfaction and on time delivery, well needless to say it didn't show on time **still not here** so I had upset kids with no jerseys for their first tournament. All they will return is the $10 shipping not the $30 it cost to guarantee on time delivery when it wasn't on time!! Now they aren't sure when the order will arrive.
Business response:
Hey Brandi, We apologize for any inconvenience this has caused. To address your concern and provide further assistance, we kindly request that you contact our support team at support@sportsgearswag.com. Please provide your order number and any relevant information. Our support team will promptly investigate the matter, provide you with updates, and a resolution. If you require any further clarification or assistance regarding SGS Order Protection, please let us know and we will address any queries you may have. We look f... read more
After sending photos of exactly what the blue and grey jersey needed to look like we were sent a PINK jersey, after contacting the co., they remade the jersey and it was LAVENDER so $100 wasted
Business response:
Hey Jennifer, We sincerely apologize for the concerns you have with your order. Please email us at support@sportsgearswag.com with your order number. Our Support Team will provide the best viable solutions within the same day. Sincerely, Sports Gear Swag
I received an order that was different from the proof that I approved. I reached out to let them know and they asked for pictures. I sent the pictures and they stopped responding. It has now been over a week and still no response. Every time I call they say someone from the support team will email me and they never do. This order was over $1000. When you’re trying to place an order they have plenty of people for you to talk to but when there’s an issue with your order, you can’t reach anyone. Terrible customer service.
Business response:
Hey Dale, We sincerely apologize for any inconvenience this has caused. The delay in communication is due to our Production Team thoroughly reviewing your information to ensure we provide you with the correct solutions. Regarding your backpacks, we have offered two resolutions, including replacing them for free. Please respond to our email with your choice of preference. For the uniforms, please note an old order number must be referenced on the approved proof to ensure your new uniforms are identical. This is mentioned on ... read more
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,794 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.