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Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
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Absolutey pathetic company. Ordered a teams worth of hoodies and was told they would be delivered 3 days ago. They still haven’t shipped. They have a customer service dept but, customers can’t talk to them. I will never use them again. Customers are only allowed to talk with the 1 person that gets your call.
Business response:
Hey Ethan, We apologize for the delay in delivering your order and the extreme inconvenience this has caused. Please note we issued a full shipping refund and applied additional discounts to your payment method due to this inconvenience. We sincerely apologize again for the trouble. Sincerely, Sports Gear Swag
Absolutely horrible job on our uniforms, they can’t even print the numbers the same size! They have left over 50 kids without uniforms! They refuse to work with us or refund our money!
Business response:
Hey Don & Belinda, We sent return instructions via email prior to this review. Once returned, we will issue a full refund. We apologize for any miscommunication, as well as the negative experience. Please note that the customizations follow the approved proof. The display of the customizations depends on the size each player is wearing. We believe much larger sizes were ordered, almost half Men sizes, for young Youth players. We apologize again for any wrongdoing on our part. Once the order is returned, we will issue a full... read more
Recommended****UPDATE**** Not going to lie. Overall, good company to order jerseys from. BUT.... heaven forbid there is an error or mistake with your order abs you have to deal with their customer service. I received a call from their production telling me I should go up 1size on my order of youth football uniforms in order for them to fit over the pads, so I did. The pants were way too big; jerseys too but we can work with them due to shoulder pads filling them out. Asked to exchange pants and had to jump through hoops. Was asked to... read more
Don’t buy the leggings!!!!! Did not have a great experience. My jackets were printed wrong and way to big. They did offer to send me new jackets but took several weeks to send. We needed them for a Jan 28 show. 😞 The pants we purchased were tooooooo small for the whole team. I even had a student who wears a Small adult try on the Women’s large and she still could not fit it. We went by the sizing chart on there site to the tee. I picked leggings and they sent pants style that looked like joggers. They did not have any... read more
Business response:
Hey Isha, We sincerely apologize about the trouble this has caused you and your team. We expedited your order to be delivered ahead of the delivery date selected. The replacement jackets were rush delivered as soon as we received your concern. All of our apparel is fully custom and made from scratch. Please be advised that Women and Youth sizes were ordered for the leggings. We offer Men sizes as well for the items ordered which are most comparable with traditional Adult sizes. Our Production Team reviewed the provided meas... read more
Very poor experience and quality is greatly lacking. Hats were made very poorly, misaligned seems, clasp angled 30 degrees off center so the strap on the back of the hats don't even work. Order came straight from China so I guess I shouldn't have expected great quality. Wish I was more careful in finding out where the products were made. Customer service was indifferent at best. I'm not even sure they apologized for the lack of quality. 2/10... would not recommend.
Business response:
Hey Josh, We sincerely apologize for the experience you had with us. Please note we offered returning your entire order for a full refund or keeping your order as is for a significant discount. Please note that the extra threading from the caps can be easily removed. The clasps are functional. We apologize again for the lack of satisfaction with your order. Sincerely, Sports Gear Swag
Do not order from this company. They messed up my order & refuse to fix it, only offering me a discount to reorder everything as if they are doing me a favor.
Business response:
Hey Kelly, We sincerely apologize for the inconvenience this has caused you. We strictly follow the approved proof during production, including the Pantone colors and fonts listed. Our Production team ensures all customizations are aligned and properly formatted on your apparel in accordance with the proof we send for your review. Please note we offered recreating the jerseys for a significant discount or returning your order for a partial refund as your order is fully custom and made from scratch. Sincerely, Sports Gear S... read more
RecommendedI made a second order after the first set came and for some reason after saying make my jerseys the same as last order and putting in names and numbers, 2 of the 4 new jerseys I ordered came messed up, I reached out to the company and was told it was my fault, they wouldn't refund me for the money spent to print numbers and names since it wasn't on the jerseys, then said if I want to get the two jerseys correct they would give me a 20% discount on my new order so I won't be using them again
Business response:
Hey Grey, We sincerely apologize for the inconvenience this has caused you. After thorough review, your order was processed based on the approved proof. Each jersey will differentiate by the Roster table to the left of the preview on the proof. The red "X" means empty. The proof serves as a guide for us to process your order. Our Production team strictly follows our proofs as our apparel is fully custom. We rectified this by recreating the two jerseys for a significant discount. The replacement is already in transit. Sinc... read more
RecommendedSadly we didn’t have much luck. We expedited 2 orders leading up to GSL worlds, 23 of the 24 jerseys were incorrect, currently waiting for help from the BBB as SGS will not refund us for the errors and we have to go to worlds with jacked up jerseys. I do not recommend! They don’t have a customer service support phone number either and will only email with you. It’s good for proof though. Zero ⭐️s
Business response:
Hey Kerri, We apologize for the experience you have had with us. Please note that we send a proof or preview of your order prior to beginning production. We delivered your order correctly as noted in the proof. Due to a few shirts having the incorrect numbers, we proceeded to replace those shirts at no cost. We sent a new proof for your review. Once approved, we produced and delivered the replacement shirts according to the approved proof. Unfortunately the proof was mistakenly approved for the incorrect sizes. Please note ... read more
Poor customer service. Paid for expediated shipping, order was shipped from an International location AFTER promised delivery date. Package lost in another country and was ordered early for a one time event. Company's solution was to give a partial refund of the shipping when the package arrives?!?!?! How about a real solution of a comparable shipped from a US location before the event on Memorial Day.
Business response:
Hey Rob, We are extremely sorry for the experience you have had with us. Please note we shipped your order on time via UPS. Unfortunately, UPS notified us that they accidentally routed your order to the wrong destination. This is extremely rare and a situation we never experience with UPS. We have already contacted UPS and informed them of your correct destination. UPS has notified us that your order has been rerouted to the correct address on file. Due to the inconvenience, we have already issued you a full shipping refund... read more
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,794 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.