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Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
Get directions
Absolutely do not recommend this company. While they pose with .ca, .com, companies, it is a Chinese company shipping from China. And while some Chinese company do make good products, this one is not one of them. After 3 attempts at replacing the jackets ands shirts, they still messed up and I have given up on ever receiving good products from them. First time they messed up the colour and size, second time, the logos were different sizes on each shirts and jackets, the logos were not place in the same positions on the jacke... read more
Business response:
Dear Gaetan, Thank you for sharing your feedback. We understand how frustrating it can be when the replacement items arrive with incorrect logo sizes and placement on the jackets and shirts. While we produce orders based on the approved proof, we apologize that this did not meet your expectations. Unfortunately, we haven't received any email about this replacement issue. To make this right, we're offering a one-time free replacement to redo your shirts and jackets, including all processing, production, and shipping costs.... read more
I ordered 2 custom jerseys, 1 medium and 1 large. When they arrived, the print did not match the proof for coverage area but more concerning despite being labeled medium and large, the jerseys are the exact same size, measured with a measuring tape, photo proof available. After reaching out to customer service, they tried to gaslight me into believing that this is somehow correct and refuse to make it right.
Business response:
Hi Trevor, We sincerely apologize for the sizing and design issues you experienced with your custom jerseys. Please note that your order was processed according to the size chart listed on our website. Our apparel follows a true-to-size, standard, and classic fit. We’ve escalated the design concern to our production team to ensure this is resolved and prevented in the future. To make this right, we’re offering a one-time free replacement to redo your jerseys. This includes all processing, production, and shipping costs. W... read more
We ordered cheer dresses for our group only to have them all come over 5 inches too short. Upon receiving the order, I emailed customer support with our issue and attached pictures of the items (tunics and shorts, not cheer dresses). I was then asked to measure the items and send pictures of the items with the measuring tape. I did this and was again asked to send pictures of another item with the measuring tape. I attempted to call and Sports Gear Swag does not accept phone calls for customer support, only emails. I will s... read more
Business response:
Hey Leigh, Thank you for reaching out and for your continued patience throughout this process. We sincerely apologize for the inconvenience and frustration this situation has caused you and your group. We understand how disappointing it must have been to receive items that did not meet your expectations. Please know that our team is committed to resolving this for you. To help rectify the issue, we would be happy to replace the order at no additional cost. If you would like to proceed, we’ll provide a new proof for your app... read more
We were extremely disappointed in our order. The proof was nothing like the final product. We would of never approved the order if we had an accurate proof.
Business response:
Hello John, We’re very sorry to hear you were disappointed with your order. After reviewing the details, we can confirm that the hats were produced in line with the approved proof. Please note that logo sizes are subject to certain limitations, which were indicated below the proof preview. All of our apparel, including accessories, is fully custom-made from scratch and therefore considered final sale. To help compensate for the inconvenience, we’ve issued a partial refund back to your original payment method. You should se... read more
Avoid buying from this company—they're a scam! They charge inflated prices and trick you into thinking you're getting high-quality sports gear, but it's poorly made. The color is totally wrong, the material is thin and see-through, and the stitching is uneven and misaligned.
Business response:
Hey Eryka, We sincerely apologize for any inconvenience this may have caused. We take concerns about quality and pricing very seriously, and our goal is always to provide durable, custom-made sports gear that matches the approved proof and product specifications. Regarding the material, we used 100% polyester, which is lightweight, durable, and moisture-wicking. We also offer a variety of fabrics with different GSM and unique properties to meet diverse needs. The fabric used for your order matches the selection made on you... read more
Absolutely do not recommend! Sizes are COMPLETELY inaccurate.
Business response:
Hey Shannon, We sincerely apologize for any inconvenience you experienced with the sizing of your order. Please note that we follow the size chart listed on our website, and our apparel is designed to be true to size. We would love to resolve your concerns and ensure your satisfaction. Please email us at support@sportsgearswag.com, and our Support Team will thoroughly review your message and provide feedback. We are available 24 hours a day, 7 days a week, and we are committed to assisting you with any issues you may have.... read more
I am extremely disappointed in this company and their customer service! I had placed an order to make sure it was here in town for me to go out of town. The pants were made incorrectly, I sent multiple pictures validating the length errors. They tried to tell me I was wrong and I should order another pair. That didn’t happen, I argued and finally a representative got the replacement placed before I gave the ok I stated how important it was to have this order delivered by Tuesday 7/29. Due to me leaving the next morning. They... read more
Business response:
Hey Corina, We're truly sorry for the frustration and inconvenience this has caused, especially with the timing of your trip. We completely understand how important it was for your pants to arrive correctly and on time. We sincerely apologize for the delays in processing your replacement. Your replacement order has shipped via UPS and is currently scheduled for delivery on Friday, August 1st. We understand this is later than you had hoped, and we sincerely regret the inconvenience. While we can't undo the disruption, pleas... read more
Horrible experience! They mixed up the sizes, names, and numbers I sent for the jerseys. I called and was told I needed to send an email. I sent an email and was then told I needed to send measurements of jerseys. I said there was no way I was going to measure jerseys. To then be told I needed to take pictures of all of the jerseys (12) before they can assist me. They are asking for me to do extra work when I'm a busy business owner for a mistake on their end, instead of just saying send the items back.
Business response:
Hi Ebony, We sincerely apologize for the frustration and inconvenience you experienced with your recent jersey order. Your concerns about the sizing and the process to resolve the issue are very important to us. Upon review, the size for Player #23 was supposed to be YS, but the roster we received indicated men’s adult medium instead. Please note that our production team strictly followed the approved proof. Our goal is to resolve this matter as quickly and accurately as possible. To make things right, we would like to of... read more
I ordered jerseys in black and they came in chocolate brown. Customer service is useless, told me that the brown is acceptable for the black that i ordered. It’s too late to order jerseys in the right colour.
Business response:
Hello Jen, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Please know that we strictly follow the approved proofs during production, including the Pantone colors specified on your proof. However, as noted on your proof, colors may vary slightly on the final apparel due to several factors such as personal interpretation of color, environmental lighting, differences in monitor, camera, and screen resolutions, as well as printing temperature, cutting, sewing, and overall p... read more
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,960 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.