This profile has been claimed by the business owner or representative.
Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
Get directions
ordering a sample for a group of 200+ people and paying for an express shipping service so that it can be used at an event, but the item arrived 5 days late and poor quality. really would not recommend
Business response:
Hey Morgan, We sincerely apologize for the delay in delivering your order and for any inconvenience this has caused. We do our best to ship orders on time, and most of our shipments arrive ahead of the selected delivery date. However, we understand how important it is for you to receive your items as planned, and we deeply regret the frustration this has caused. In order to assist you further, we kindly request you to email us at support@sportsgearswag.com with your order number. This will allow us to review your concerns ... read more
I placed a custom order with Sports Gear Swag for a very important event, trusting them to deliver correctly and on time. Unfortunately, they completely failed to meet expectations. The jerseys I received were incorrect, making them unusable for the event. After reporting the issue, they assured me a replacement would be expedited. Instead, I was met with delay after delay, unclear responses, and unfulfilled promises. Despite repeated follow-ups, my order was still “in production” when I needed it. They continuously blamed... read more
Business response:
Hey Gelila, We sincerely regret the challenges you’ve faced with your order and completely understand your frustration. Providing a smooth and satisfactory experience for our customers is always our priority, and we apologize that we did not meet your expectations in this instance. As soon as we were made aware of the issue, we arranged for a replacement order. However, due to ongoing production updates, the delivery timeline was unfortunately extended beyond our usual timeframe. If you would prefer a refund instead, we ki... read more
Buyer beware. Ordered from SGS in 2022 and received a great product, reordered the same product and what we received was very low quality, itchy material and several sizes smaller than measurements on SGS sizing charts. It did, however, look like the proof I approved - just didn't feel or fit like it! Women's Med per SGS size chart: length: 25", bust: 39.5". Ours measured: 27” length, 36” bust. The Men's Large per chart: 30" length, 45" bust. What was delivered was 32” long, with a 42” bust . Even with the +/- 1" listed on ... read more
Business response:
Hey Maggie, We sincerely apologize for the disappointment you experienced with your recent order. Upon reviewing your concerns, we confirmed that the item was produced based on the approved proof, and our sizing charts are designed for a true-to-size fit. However, we regret any discrepancies you encountered. Regarding the differences between your previous and current orders, we found that the new order did not include specific notes to match the fabric to your previous one. Due to this, the order was handled by a different... read more
Paid for expedited shipping, a $90 charge, I was charged 2x and still received my jerseys a week late. They’re blaming UPS but the day I was suppose to get them UPS didn’t even have them yet to ship
Business response:
Hey Nickson, We sincerely apologize for the inconvenience and frustration caused by the delay. We understand the urgency of your request and regret that our service fell short of expectations, especially after you selected expedited shipping. We also acknowledge the breakdown in communication on our part. You should have been promptly updated, and we apologize for the lack of follow-up after your calls and emails. Please note that we ship on time and almost all of our orders are delivered ahead of the selected delivery dat... read more
Cycle shirt is made of thick swimming costume material. Hat is stitched poorly - too small for my head. I got a refund for the hat, but 3 months later I get a debt collector bill from customs stating that I owe £12 import duties!
Business response:
Hey Alicia, We sincerely apologize for the inconvenience you’ve experienced. Regarding the cycling shirt, we use a 100% polyester material that is lightweight, durable, and moisture-wicking, specifically designed for cycling. We understand it may feel thicker than expected, but this fabric is selected for its performance qualities. As for the import fee, we regret the confusion. As mentioned on our website, for orders shipped within the US, no import fees are charged by our couriers. However, for orders outside of the US, ... read more
This company is a joke. Now I see why they don’t have actual pictures of their items. The “pleated” skirt is just a print and not actual pleats. The material is garbage Customer service is only availa
Business response:
Hello, We apologize for any inconvenience this may have caused. We take all feedback seriously, as it helps us improve our offerings. In order to assist you further, we kindly request you to email us at support@sportsgearswag.com with your order number and additional information. This will allow us to review your concerns and provide the best viable solutions. Sincerely, Sports Gear Swag
This company is a scam. I ordered some jerseys, each custom so uploaded my own file for each "upload custom design". Came out great. Ordered 3 more orders within 2 days. All of a sudden, they start sneaking in charges I didn't even see. Roster charges. Artwork charges. The 1st one I approved bc I thought i was jut looking at the proofs, didn't know they added charges. Nope. They snuck in $159.21. Another, nearly identical order $438. The third $222. Are you kidding me. This has been a nightmare. I have had so ma... read more
Business response:
Hey Sara, We are sorry to hear about the issues you have experienced. We would like to address your concerns and provide some clarification regarding your recent order. Please note the initial price displayed on our website is for plain apparel without any additional customization. Your order includes custom text, numbers, and artwork. For these we charge Roster (unlimited text and numbers in full color) and Artwork (unlimited logos in full color) as listed on our website. If either is not entered at the time of ordering on... read more
company is lazy, changes aspects of the order. Sizing Chart is rediculous and makes no sense. Messed up print ready files provided and then doesn't refund you when you ship it back to them. they might be fairly cheap but the hassle and effort to get correct stuff is not worth it.
Business response:
Hey David, We apologize for any inconvenience this may have caused. We want to assure you that our policy is to maintain an open and transparent platform for our customers. It’s possible there may have been a technical error. We are currently investigating this issue and will take the necessary steps to resolve it promptly. Please note that we have offered a replacement or a refund for this order, and we have also provided a free return label to facilitate the return process. Please note that we can only proceed with the ... read more
Ordered cheer uniforms, skirt sizing was fine. Tops were HUGE! Enormous arm holes and incredibly long. Im a size 6/8 woman and the youth large was big on me. I sent the company pictures and measurements in but was told it was final sale. The youth xs looled like an ill fitted dress on my daughter and the chest art went across her stomach. Do not recommend!
Business response:
Hey Carrie, We apologize for any inconvenience caused regarding your recent order. Please note that we follow the size chart listed on our website to ensure our apparel offers a true-to-size fit. Upon receiving the feedback, it was initially mentioned that the cheer skirts fit fine. After reviewing the measurements, we can confirm that the sizes of the cheerleading tops align with our sizing chart. However, we understand your concerns about the sizing issues with the cheerleading tops. To address this matter promptly, we wo... read more
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,794 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.