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Sports Gear Swag
- Sports Wear
- Stafford, TX
About this business
Location details
11325 Cash Road, Suite 200, Stafford, TX, 77477, United States
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We thought the process of using this company would be easy. As my husband is a volunteer rec coach, time and cost played a big factor when deciding on which company we would use. First of all, the hats we ordered were charged a logo fee of $60 after the order was placed. When we initially made the hat order, we wanted a D on the middle of the hat. No extra charge for that, which was great. They sent the proof and it was off centered as they said that was not possible, due to the seam. It looked horrible, so I asked if a stac... read more
Business response:
Hey Katie! For all products, please note that there is an Artwork fee if artwork is added. The total fee is dependent upon your quantity. The Artwork fee is shown on the website once artwork is uploaded. If caps are added on our Optional Accessories Step without the toggle for Artwork being selected, we must send a payment link. When the order was originally submitted, artwork was not provided. We have offered a full refund for the hats that are needed in a smaller size, please return them and we'll issue a full refund. We h... read more
Terrible customer service, approved the proof and the jerseys came different. Looked like a 2nd grader made these
Business response:
Hi! We apologize about your experience. Can you please email us photos and your concern to support@sportsgearswag.com? Our Support Team will review your order and provide a resolution today.
TERRIBLE CUSTOMER SERVICE The quality is nice but the customer service is terrible. I ordered jerseys on the web site and the wrong sizes came in. They changed the sizes on my original order and is blaming me for the mix up. I told them why did you change the sizes I did not say anything about changing sizes when the proof was approved. After about 20 emails back and forth they basically said they are not going to do anything. Be very careful when they send proofs because they will change the sizes you originally ordered an... read more
Business response:
Hi! Please specify to our Support Team which apparel needs to be resized. Please note we show on our proofs the sizes we will produce. Once the proof is Approved, our Production team strictly follows the proof to avoid errors. We send proofs to all customers to ensure satisfaction by allowing any revisions if needed to the sizes, design, and more. If you have already advised the sizes required, our Support Team will reproduce them for you. We will send you a new proof shortly for your review at no cost.
We ordered jerseys for a kickball tournament we’re having for charity. The jerseys arrived yesterday with only half the logo printed. We called immediately and told them that we needed those jerseys re-printed and shipped overnight so that we could have them in time for the event on Saturday since it was clearly their fault and they refused to help us. They would not allow us to speak to a manager who might be able to resolve the situation, they said that the shirts would take another 7 to 10 days and there was nothing they ... read more
Business response:
Hey Maureen, We apologize about this experience. Due to the mistake on our end we have offered replacing the shirts or refunding once returned. This is our standard process. We are extremely sorry about the situation. We do not usually make mistakes like this regarding orders. All apparel is fully custom and made from scratch. Please respond to our Support Team with this message and we will try to make this right for you.
Make sure you have enough time for the jerseys to be delivered. The rush delivery is a scam. Paid an extra $120 on January 5 to get it delivered to me by January 13 (you get to choose what date you want to get receive it by)… they didn’t complete the product until five days later….And shipped it 3 days before it was supposed to be delivered. My teammate’s jerseys got here after the tournament so we had to get extra jerseys done locally. The jerseys arrived January 17. I tried to dispute it but they were only willing to refun... read more
Business response:
Hey Fanny, we apologize about the service you have received from us. Please simply DM us your order numbers. We’ll resolve this matter immediately. We sincerely apologize again for the misunderstanding on our end.
Update #3: I contacted the company twice to let them know they did not send the shorts for the corrected jersey they finally sent. They simply lied and told me they did send them. This is unbelievable at this point. The amount of time it has taken to simply get my correct order is unbelievable. I don’t even have words to describe the frustration and wasted time. have never had this experience purchasing anything, anywhere. Go elsewhere. Update #2: only half the correct order was sent following a promise to fix the error of... read more
Business response:
Hey Kelly, We sincerely apologize about this mistake and the inconvenience on your order. We will replace the incorrect size for free. Please simply reference this message in your communication with our Support Team. We'll expedite and rush ship the replacement at no additional cost. Please DM us here if you have any questions. Sincerely, Sports Gear Swag Support
Customer service is horrible. When I placed my order i wanted different shorts sizes that did not match the jersey sizes (example: XL jersey with Med Shorts) The email that I received had exactly what I wanted but I guess when I clicked approve it change the sizes to match. In order to fix this issue they want me to purchase the shorts, and they will not be here in time for my teams first game.
Business response:
We apologize for the experience you have had with us. We do strictly follow our proofs during production but we will resolve this and expedite the shipping on your replacement apparel at no extra cost.
BEWARE! I wanted to find an affordable option for my player's uniforms. I did my research and mostly found good reviews for Sports Gear Swag. I ordered 10 reversible jerseys and 10 reversible shorts. The first order had our name misspelled on everything. Swarm was spelled Swiarm. All the sizes and numbers were correct on that order. They did the second order obviously with no cost. This is a youth team and the second order was all Adult Small sizes, not what was on the order, along with 3 jerseys that had no number a... read more
Business response:
Hey Bug, we'll have a Manager give you a call shortly to get this handled.
Terrible products!! Argue with you about problems! China sizing!! Do not order! Stay away!!
Frequently asked questions about Sports Gear Swag
How is Sports Gear Swag rated?
Sports Gear Swag has a 4.7 star rating with 5,794 reviews.
When is Sports Gear Swag open?
Sports Gear Swag is open now. It is open 24/7.