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Springtree Senior Living
- Assisted Living Facilities
- Sunrise, FL
About this business
Location details
4201 Springtree Dr, Sunrise, FL, 33351, United States
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We had a terrible tour experience with Pacifica Senior Living Sunrise - we did not like this facility what so ever. When you walk in it just has that typical institutional/nursing home feel to it. You do not get a warm and fuzzy feeling at all. We walked out and knew right away this was not going to be the right fit.
Business response:
Hello, we are very disappointed to read your review and hear that you feel this way. We provide a home-like setting with all the services necessary to help you or your loved one maintain independence while enjoying fulfillment and purpose in life. Our residential settings are designed to accommodate your changing needs as you age, in order to provide you with both comfort and safety. We offer personalized services in a welcoming environment that’s customized to meet your individual preferences. You’ll find assistance with da... read more
I did not like the this community and the environment. My loved one needed more attention felt more like a nursing home.
I did not like this community. I seen another community first and it made it hard. It just couldn't compare to the community that I already had as my number one.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Did not like the set up of the "dorm" style housing. Four separate bedrooms with a small shared living room and kitchen space does not offer much privacy. Feel resident will spend time alone in small bedroom.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear this. We value our residents and families are constantly striving to make our community as enjoyable and comfortable as possible. We want our residents to feel cared for, engaged and to enjoy life. We would welcome the opportunity to talk with you further regarding your experience and even re-schedule a return visit so that we can show you just how committed to all our residents and staff we really are. We hope to hear from... read more
They promised we could skype weekly yet they have the worst internet service. They said we could call whenever yet most times they transfer me all over the place so I have to call multiple times. They've misplaced bedding and towels that have names on them. We've had to micromanage to get the podiatrist appointments, eye care appointments, teeth being worn and still can't get a beauty shop appointment. They used to have facebook page and I sent many messages asking if they could post pics for family out of state; they are al... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (954) 678-2212 to speak with our Executive Director about your recent experience.
It is impossible to recommend you go elsewhere with sufficient emphasis to match just how bad a choice it would be to put your aging parent here. I am speaking specifically about the Memory Care facility as I have no experience with the larger assisted care portion of this operation. Both of my parents were in the Memory Care unit. It seemed like a great option at first. After about 6 months, I got a call in the middle of the night telling me my mother was on her way to the ER to be tested for a UTI. I asked if she was alone... read more
Business response:
James, we regret to hear that you had a negative experience with the previous senior living community. We are now under new ownership and welcome you to come back and see the improvements and positive changes.
This is not a community I would feel comfortable placing my mother in. The cleanliness of the community needs major improvements. The lady that gave me my tour was kind, and sweet. However from what I was shown the community has a bad odor lingering around it. There was mold in the room they showed me. It was really dark, and not the community for my mother, and her needs.
Business response:
Thank you for taking the time to leave your review. Now under new ownership we invite you back to see and feel the Pacifica difference! We thank you for your consideration and welcome you back at any time.
It was incredibly dirty and depressing. Every area I toured including the reception area was visably dirty. Ceiling lights were burned out in several of the main areas. I couldnt imagine leaving my parent there.
Business response:
Thank you for taking the time to leave your review. Now under new ownership we invite you back to see and feel the Pacifica difference! We thank you for your consideration and welcome you back at any time.
We placed mother/mother-in-law there. It has just been over a month, and we know we have made a huge mistake. When I asked to see how the life alert beeper she wears works,.... surprise!!!! It didn't. Then it was like, "well, you must have left with her, and it kicked her necklace offline." So maybe tell people that... And until I threatened to call the licensing board, we could not get heat in her room (when it was in the low 40's). The blinds still have not been repaired and it took us two weeks to get the TV working. We c... read more
Frequently asked questions about Springtree Senior Living
How is Springtree Senior Living rated?
Springtree Senior Living has a 4.6 star rating with 535 reviews.
When is Springtree Senior Living open?
Springtree Senior Living is open now. It is open 24/7.