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11-12 Abbey Churchyard, Bath, BA1 1LY, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 11:00 p.m. | |
| Tue | 8:30 a.m. to 11:00 p.m. | |
| Wed | 8:30 a.m. to 11:00 p.m. | |
| Thu | 8:30 a.m. to 11:00 p.m. | |
| Fri | 8:30 a.m. to Midnight | |
| Sat | 8:30 a.m. to Midnight | |
| Sun | 8:30 a.m. to 10:30 p.m. |
Made a booking in advance, they didn’t take my name, just took me to a table. On the menu lack of understanding about dairy allergy staff unable to know what was in food when asked and had to go to the kitchen on note then one occasion, appeared to be waiting staff friend arrived and stood around them more then dealing with customers, heard waiting staff talking about my allergy felt very uncomfortable after this point.
Business response:
Hi @ Anonymous, Thank you for taking the time to bring your experience to our attention. I would be grateful if you can contact us directly at info@squaregrillbath.co.uk so I am able to follow up on this poor experience and address those issues with the concerned team members. I look forward to hearing from you. Kind regards Florian
Expected so much more from here. Food was subpar. Ambience was subpar. Drinks was subpar. Service was subpar. Very disappointed and won’t be eating here again
Party of 6 placed right next to rear entrance door, freezing every time door opened. Asked to be moved but fully booked. Took over 30 min to be offered any drinks or menus. Food took a very long time to come. The biggest problem was the noise level, we could not talk to our each other,, had to shout all night. Very disappointing.
Business response:
Dear NigelA Thank you for your feedback. We would like to discuss your experience with you, however, we have been unable to find your details on the reservation system. May we please ask you to get in touch with us at info@squaregrillbath.co.uk and provide your contact details so we are able to follow up on your experience. Kind regards
We sat down and within 40 mins we went through 3 courses, prawn table tasters consisted of 3 small battered butterfly prawns all in all waiters/ess were good mannered and attentive but service was rushed and no one acknowledged our departure. We did visit on a bank holiday weekend but expected better.
Underwhelming. No piano player, drafty room, 1 tiger prawn in the risotto, limited veggie options. Overpriced and underdelivered.
Attended after a spa day with my friend. Food and drinks were lovely. I've never had such a nice virgin cocktail! Staff were very nice and attentive. The decor was lovely and it felt a lot more formal than I was expecting. There were however a few down points that outweighed our overall experience. When we arrived, we said we had a booking but they didn't take my name and just told us to choose where to sit. My friend ordered a roast dinner and was told there was no roast dinners available, only to witness one come out half ... read more
Business response:
Dear @Anonymous, thank you for taking the time to provide us with your feedback. We would like to discuss your experience with you, however we have been unable to find your details on our reservation system. May we please ask you to get in touch on info@squaregrillbath.co.uk Thank you.
Good service but the atmosphere was a bit weird, not sure if they are trying to be a full on dinning or pub grub!, ordered the falafel and calamari to start both were terrible dry and chewy (calamari is from a frozen bag!). Main was basic it’s like going kebab shop after night out but eating it in a restaurant and paying three times as much. Such a shame as really had our hopes up and wished it was better as we need more nice places to eat in Bath.
Business response:
Dear @Bath, We appreciate you leaving this review and bringing this to our attention. This is certainly not the level of service we've become known for. We value each and every one of our guests and we apologise that this was not reflected with what you experienced. If you would like to discuss this further, please email us at info@squaregrillbath.co.uk We look forward to hearing from you.
Really disappointed with our experience. After waiting to be seated for half hour, as the table wasn’t ready. Having to order drink at the bar and waiting for them to be made, however we weren’t given our drinks when we were finally allocated our table 10 mins later. We waited around 30/40 minutes to order and a 45 minute wait between each course where two courses were wrong and had to be sent back, making our evening meal a total of 3 hours long. The restaurant seemed to be well staffed, however it was evident that they too... read more
Business response:
We appreciate you leaving this review and bringing this to our attention. This is certainly not the level of service we've become known for. We value each and every one of our guests and we apologise that this was not reflected with what you experienced. If you would like to discuss this further, please email us at info@squaregrillbath.co.uk
We were visiting from South Africa and expected more but we were not impressed especially for a New Years Eve dinner experience. The the meat platter for 2 was dry and tasteless, there was no ambience or any attempt at making it festive and the service was very poor. Definitely not value for money unfortunately
Business response:
Hi ChoMarD, We appreciate you leaving this review and bringing this to our attention. This is certainly not the level of service we've become known for. We value each and every one of our guests and we apologise that this was not reflected with what you experienced. If you would like to discuss this further, please email us at info@squaregrillbath.co.uk
Square Grill Brasserie Restaurant & Piano Bar Bath has a 4.6 star rating with 2,673 reviews.
Square Grill Brasserie Restaurant & Piano Bar Bath is open now. It will close at 11:00 p.m.