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Stephen Sausnock of Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Stephen Sausnock was very pleasant to work with and very quick to respond. The only complaint I have with Stephen is that is set unrealistic expectations for the time it actually took to complete the loan process. My complaint is with the loan processors and underwriting. Everytime I was told we were nearing completion there was always one more thing they needed from us or somewhere else. This mortgage process which was which was for approximately 25% of the properties value was the longest, most frustrating, exhausting mort... read more
Business response:
Thank you for sharing your detailed feedback, Diane. We're glad to hear that you found Stephen Sausnock pleasant to work with and responsive. However, we're sorry to hear about your frustrations with the loan process. We understand that the time taken was longer than expected, and we apologize for the inconvenience caused. We appreciate your patience and will strive to improve our services. Your feedback is crucial for us to make necessary improvements. We hope to have the opportunity to provide a better experience in the fu... read more
Verified by Mutual of Omaha Mortgage
Having to get work done on my house before receiving the loan was not pleasant. The loan was going to be used to help pay the work that needed to be done. The loan and rates kept changing from my original quote because it took a long time to finish the work needed to be finished.
Business response:
I appreciate your feedback, Gordon. I understand that the requirement to complete work on your house before receiving the loan may have posed some challenges. It's important to ensure that properties financed through Mutual of Omaha Mortgage meet certain standards, for the protection of both our clients and our company. In regards to the changes in loan terms, they are often influenced by fluctuating market conditions and the length of time taken to complete the loan process. I apologize if this was not made clear from the o... read more
Verified by Mutual of Omaha Mortgage
Horrible communication once loan was sold. Asked repeatedly to change the appraisal fee then received a rude reply stating that I was worried about nothing and it wouldn’t change my outcome. When I pointed out that my disbursements would definitely change I received no other correspondence. I contacted Stephen in regards to the appraisal fee the night of closing and was told my reimbursement would be 300 more than the settlement statement showed but this did not happen. Now I’m being told it’s being taken care of post closin... read more
Frequently asked questions about Stephen Sausnock of Mutual of Omaha Mortgage
How is Stephen Sausnock of Mutual of Omaha Mortgage rated?
Stephen Sausnock of Mutual of Omaha Mortgage has a 4.9 star rating with 66 reviews.
When is Stephen Sausnock of Mutual of Omaha Mortgage open?
Stephen Sausnock of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.