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Stephen Sausnock of Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Stephen was very responsive, and always communicated with me throughout the process. He worked with me and meeting my financial goals, and making sure the situation only improved my finances. He was great and a pleasure to work with.
Business response:
I'm incredibly grateful for your kind words, Ashley. It was truly a pleasure to assist you throughout your process with Mutual of Omaha Mortgage. I'm glad that I was able to meet your financial goals and improve your financial situation. Your satisfaction is my top priority, and I'm thrilled to hear that you found my service great and pleasurable. Thank you for taking the time to leave a 5-star review. It means a lot to me. Looking forward to assisting you in the future.
Verified by Mutual of Omaha Mortgage
Stephen was very professional and forthcoming with answers to any questions, texts, or emails that I needed help with. He was patient with me while explaining and making sure I understood the process. He answered my questions in a timely manner with clear and precise answers.
Business response:
Mary it was an absolute pleasure assisting you with this loan and helping you get those goals accomplished. I'll be reaching out when you are eligible for a rate reduction to save you even more!
Verified by Mutual of Omaha Mortgage
He was on top of everything and responded very quick.
Business response:
Thank you for your kind words Christine it was a pleasure working with you to get your goals accomplished. Reach out anytime with questions or concerns!
Verified by Mutual of Omaha Mortgage
His knowledge and availability for services
Business response:
I appreciate your positive feedback, John. I'm thrilled to hear that my knowledge and availability met your expectations. At Mutual of Omaha Mortgage, we strive to provide the highest level of service to our customers. Your 5-star rating validates our efforts, and for that, I'm sincerely grateful. Looking forward to assisting you in the future.
Verified by Mutual of Omaha Mortgage
Pretty quick process
Business response:
Hey Scott, congrats on the funding! I was thrilled we were able to get that through processing and underwriting swiftly so that you can accomplish your goals. I'll be reaching out to you as soon as the opportunity comes up where we can save you more money by dropping the rate or changing the program to benefit you further. Have a great day!
Verified by Mutual of Omaha Mortgage
Stephan Sausnock is aware of how to provide first-rate client service. All of my inquiries were promptly responded, and the details were clear. Never once did I feel ignorant. Fast and efficient service was provided. I will highly recommend Mutual of Omaha! Thank you!
Business response:
I appreciate your kind words, Elizabeth. It was my pleasure to assist you and ensure your experience with Mutual of Omaha Mortgage went smoothly. I'm happy to hear that I could provide clear information and prompt responses to your inquiries. Your recommendation means a lot to me. Please don't hesitate to reach out if you have any other questions in the future. Thank you for your trust and your 5-star review.
Verified by Mutual of Omaha Mortgage
Steven did a great job of explaining the process. He took care of many of the tedious parts of our application process. His follow up was also greatly appreciated thruout the Mortgage process.
Business response:
Thank you for the feedback, Edmond! It was a pleasure to assist you and Peggie throughout this process. I hope you are able to get all of your home improvement projects done by the Fall! Congrats once again!
Verified by Mutual of Omaha Mortgage
Stephen was fantastic! The issue is with the documentation that states checks and funds are overnighted. That is not true. In fact, it was over a week that the checks to pay off credit cards were delievered and they were left on my doorstep. I was told they would be courier and I would need to sign.
Business response:
Virginia, your feedback is invaluable, and I truly appreciate the 5-star rating. I'm thrilled you found my service fantastic! Regarding the check delivery, I apologize for the discrepancy between what you were told and the actual process. I'm looking into this immediately to clarify internal procedures and ensure others don't experience the same confusion. While the goal is always speedy delivery, it seems the overnight courier and signature requirement wasn't properly communicated or executed in your case. Leaving sensit... read more
Verified by Mutual of Omaha Mortgage
Title company dropped the ball several times. Causing delays
Business response:
I sincerely apologize for the inconveniences caused by the delays, Randy. Rest assured, I have taken note of your feedback about the title company and we are in talks to improve our processes to provide better service moving forward. I'm glad to see that your overall experience with Mutual of Omaha Mortgage was positive, and I hope to work with you again in the future. Please feel free to reach out if you have any other concerns.
Frequently asked questions about Stephen Sausnock of Mutual of Omaha Mortgage
How is Stephen Sausnock of Mutual of Omaha Mortgage rated?
Stephen Sausnock of Mutual of Omaha Mortgage has a 4.9 star rating with 66 reviews.
When is Stephen Sausnock of Mutual of Omaha Mortgage open?
Stephen Sausnock of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.