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Stone Creek Dining Company - Montgomery
- Montgomery, OH
About this business
Location details
9856 Montgomery Rd, Suite 100, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Food quality has really declined here…very sad
Business response:
I am truly sorry we were unable to meet our standards of excellence. I would like to hear more so we can learn from this experience. Please feel free to reach out to me so we can correct this quickly. Thank You, Brandon J Patierno bPatierno@CRGdining.com
3 of us ordered filets and one came out that was cut very badly and was chewy. The manager came over and apologized and said she hadn’t ever seen one like that. She offered a free dessert but didn’t offer to remove the $40 we paid for the steak that we brought home for the dog. Not our normal experience but we expect more from a restaurant like that
Business response:
I apologize for this. We absolutely should have taken care of that meal for you. Do you recall who the manager was so I can talk to them about it? I appreciate the feedback and opportunity to coach our team. Thank You, Brandon J Patierno
Business response:
I am truly sorry we were unable to meet our standards of service. I would like to hear more so we can learn from this experience. Please feel free to reach out to me so we can correct this quickly. Thank You, Brandon J Patierno bPatierno@CRGdining.com
For years at Stone Creek the ribs have been excellent - fall off the bone, "melt in your mouth ". Not tonight - difficult to separate from the bone, way overcooked. I hope this was a "one off".
Business response:
I appreciate the feedback. I have brought this up with our Culinary Team so it can be addressed immediately. Fall Off The Bone Ribs are definitely the way they are intended to be enjoyed, and that is the quality we expect to deliver. I am also sorry your service and the ambience weren't better for you. If there is anything else we can do for you, please let me know. Thank You, Brandon J Patierno
Had to get up and ask for help after sitting there for 20 minutes. Had to take back the appetizer and my fish dish was extremely overcooked and dry. Not a very friendly or professional staff.
Business response:
I am disappointed with your visit to Stone Creek and am truly sorry you had this experience. It sounds like we dropped the ball and never recovered. We do pride ourselves on great food and courteous service, and neither of those were achieved. I hope you will give us another opportunity give you the dining experience you deserve, one that better reflects our standards. If there is anything else I can do for you, please let me know. Thank You, Brandon J Patierno bPatierno@CRGdining.com
We tried the rack of ribs this visit and they were very tough to eat (overcooked). We chose a Sunday afternoon because we wanted to have a nice peaceful dinner without a large crowd..However, when we arrived as expected it wasn’t a lot of cars in the parking lot but they had everyone sitting in one area sitting right next to each other (how inconsiderate is that). It was obvious you had more than enough servers and host because they were all walking around.. People are coughing and kids crying right next to us. Our server wa... read more
Business response:
I am disappointed with your visit to Stone Creek and am truly sorry you had this experience. It sounds like we dropped the ball and never recovered. We do pride ourselves on great food and courteous service, and neither of those were achieved. I hope you will give us another opportunity give you the dining experience you deserve, one that better reflects our standards. If there is anything else I can do for you, please let me know. Thank You, Brandon J Patierno bPatierno@CRGdining.com
We had a reservation and arrived early to the restaurant. The hostess asked us if we minded sitting in the bar. We said no we don’t want to sit in the bar. Then she tried to set us right in front of the kitchen so that during my dinner, I would be looking at the kitchen and hearing much noise. yeah we asked a server to see it somewhere else less noisy she did so. We have always loved the food at Stonecreek, but this night we did not. We both ordered filret with green beans. When the food arrived it was warm, but not piping h... read more
Business response:
While I am pleased to hear you had wonderful service, I am disappointed we gave you anything less than the perfect dinner, especially on your Wedding Anniversary. I do hope you will give us another opportunity to earn that 5-Star Review soon. Thank You, Brandon J Patierno
I ordered the filet, medium rare. It was red inside and black, burnt outside. I had to ask for A1 to choke it down. The waitress was two steps behind. In fairness, she was covering two banquet tables and us. We’ve been to all the Stone Creeks in Indy. This restaurant was physically superior, but the food and service here was not good relative to the others. Plainfield runs laps around last night.
Business response:
Truly sorry for your whole dining experience. We appreciate the feedback and can use this as a coaching opportunity. Our servers should never be spread so thin, and the guest experience should not suffer. We look forward to having you back soon to give you the level of service and dining experience you deserve. Thank You, Brandon J Patierno
Business response:
I am truly sorry we were unable to meet our standards of service. I would like to hear more so we can learn from this experience. Please feel free to reach out to me so we can correct this quickly. Thank You, Brandon J Patierno bPatierno@CRGdining.com
Frequently asked questions about Stone Creek Dining Company - Montgomery
How is Stone Creek Dining Company - Montgomery rated?
Stone Creek Dining Company - Montgomery has a 4.4 star rating with 16,605 reviews.
When is Stone Creek Dining Company - Montgomery open?
Stone Creek Dining Company - Montgomery is closed now. It will open at 11:00 a.m.